Smithtown Nissan Inc.

In response to [redacted] complaint that his 2012 Dodge Ram 1500 had not been paid off, Smithtown Nissan has since paid off [redacted]’s loan for this vehicle to Nassau Educators Federal Credit Union.  We have also sent [redacted] an apology letter for the inconvenience,...

as well as reimbursed him for late fee’s that he was charged by Nassau Educators Federal Credit Union for the loan on his 2012 Dodge Ram 1500.  We have also sent a letter correcting the negative late notes put on [redacted]’s credit stating it was a dealer error and to please remove any negative late note due to the loan for his 2012 Dodge Ram 1500.  We hope to have satisfied all of [redacted]’s issues at this time.

Review: On December [redacted], 2015 I purchase a 2015 Nissan Altima from smithtown Nissan, It appears that the dealer did not submit the paperwork for the car that was traded in with the payoff. Both cars are financed through Nissan . Each person at Nissan finance seemingly cannot help with the situation. They are telling me to call the dealership, I will not call the dealer because the finance guy Tom called my home and yelled at me because of a survey I filed against him that was not good due the fact he added a $3000 charge to my bill for an extended warranty that I was not aware of . I am not getting extreme late notices on a car that I no longer own since December that is sincerely crippling my credit report. The Finance person name is Tom and salesman name is Tom Oliva.Desired Settlement: The will need to submit the paperwork to Nissan finance showing the trade with payoff from the date of sale. Nissan finance will need to make the credit report adjustment. I am demanding the extended warranty be removed that I was not aware of. I want both Smithtown Nissan and Nissan finance to take responsibility for what is happening.

Business

Response:

Smithtown Nissan would like to apologize to [redacted] for the error in making the payoff on her 2011 Nissan Altima. I spoke with Wendy and apologized for our mistake and let her know the payoff on her vehicle was overnighted to Nissan Motor Acceptance Corp. and that the extended warranty will be cancelled and the refund amount will be applied to the lien on the new 2015 Nissan Altima. I have emailed [redacted] copies of the bank checks and [redacted] tracking slip for her payoff. If there is anything else [redacted] needs assistance with I would be glad to help. We appreciate her understanding and patience with this mistake.

Sincerely,

Kerry Do[redacted]

Owner Loyalty Manager

Smithtown Nissan, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They are liars, all they do is care aboit getting your money, and once they have they care about your needs. They did not register my car, and I was driving in an expired vehicle, and was told a numerous times that they would rectify the situation, and continued to lie, and brush me away.

Review: purchase a 2012 deluxe rogue, However a basic brand new Rogue go for the same price. Place 11,000. 00 cash towards car ask to switch into a 2014 instead of keeping the 2012. after the [redacted] day. Saleman said to stay with the 2012 for 3mths then to come back to see him? Question is did I have the right to be switch after the [redacted] day of purchasing a car. What are the format and law about changing a car that you just purchased? Here in New York, East Northport today is Monday Feb [redacted] 2014 were suppose to meet with [redacted] due to this matter, in switching cars. But am unable to so due to weather conditions. Days are going by now I have the 2012 in my possession longer, im writting to you to let you know whats, whats.

Im waiting patiently to see if they will help us or not with switching cars? Now its over a weeks time that we have the 2012 car. Not good

What are my options in this case. I have prove to show that I was back to him the [redacted] day after buying this car. Also have call other Nissan dealership trying to ask for help in this matter, asking if they would help me in purchasing a 2014 rogue.

They said NO WAY. HELP ! ! ! What should I do ? ?

Business

Response:

Dear [redacted],

This complaint is unfounded. The customer arrived at the facility and requested to see the 2012 Rogue that they purchased. They were never discussing a New 2014. The customer test drove the vehicle and agreed to purchase it. The customer took posession of the vehicle on January **, 2014. On January **, 2014 the customer called and requested to trade the vehicle for a New 2014. The sales consultant explained that in order to trade in the vehicle, we need to wait for NY State DMV to issue the title to them. We never stated that we would take it back as though it never happened. After speaking with the customer we explained again that we need the title in order to proceed with the trade. According to the customer complaint, they even went to a different facility and they said NO WAY. We have made calls on the customer's behalf to Albany to attempt to expedite the paperwork, but we are at their mercy until the customer gets their title. If you have any further questions, we will be happy to help.

Sincerely,

Review: I leased a car from this dealership back in the beginning of August 2015. Upon lease, I traded in my 2010 Hyundai Genesis to the dealer which still had a sum of about $8788.46 left on the loan. The amount the dealer was willing to give me for the car covered the loan and and added a little bit to the new purchase. The next day the title was dropped off for the trade in. On August, [redacted] when the next payment for the loan was due, the dealership made a monthly payment of $325.00 only. I called them and asked why this was done and was given an odd answer of "we don't own all the cars on the lot, so we have to wait for the money to come in for those so we can allocate money to payoffs" or something to that effect. I was assured the loan would be paid off by next billing cycle. It is now Oct. [redacted] and the loan has still not been paid off. The due date was 9/**/15 and they made absolutely no payment whatsoever. I called them Monday and spoke to Tom S[redacted] my salesman, who was shocked this has happened. He then proceeded to tell me that it was probably the banks fault and that they pay their loans in full. I called the bank and it is not their fault. They only received the monthly payoff check and have not heard from the dealership at all. In that time, I was expecting a call back from Tom S[redacted] which never came. I called him again the next day and still not getting a satisfactory answer he said he was going to speak with his manager Ed O'[redacted] and that they would call me the next day. I did receive a voicemail the next day from Ed O'[redacted] but without explanation. I called him back promptly and left a voicemail. The next day I got not now response from him. So I called and left another voicemail. Again getting no response I called Tom S[redacted] once more, who said he would deliver him a note and have him call me first thing Thursday AM. Thurs AM came and went without a return call. I called Ed O'[redacted] once more later in the day and got his voicemail...AGAIN. I still have not heard from him and called the front desk asking for the head manager, whom somehow she didnt have an extension for nor did she have an email for. When I explained my situation, she put me on hold for a minute. Upon returning she said Ed O'[redacted] wasn't at his desk. Yet.. somehow magically she had my full name and cell phone number. Neither of which I gave to her. She told me maybe Ed O'[redacted] would call back tonight or that I could call and see if Michael F[redacted] was available tomorrow morning. It has been 2 months now and this is completely unacceptable. I was patient but my patience has run out due to lack of call backs and answers. All I needed was a simple "the check is in the mail" or "we are sorry for the screw up, we will take care of it right away" but I didnt get any of that. To see that other people have had the same issue with this dealership makes me even more angry.Desired Settlement: I want my loan paid off which now sits at $8,468.48 plus any interest that has accrued since non payment. I want a copy of the check sent to me to make sure it was done. This has been going on for 2 months and is completely unacceptable. I feel like I'm getting jerked around and I need this to be over and done with before I get collection calls or my credit is affected. The car is in THEIR possession and they need to take ownership of it.

Business

Response:

The issue with [redacted]'s payoff has been resolved. The payoff check for his 2010 Hyundai Genesis was sent out via [redacted] on Friday, October *, 2015 and I have contacted [redacted] through email this morning to apologize for the issues he has had and to assure him that the payoff was sent. I also sent [redacted] a copy of the [redacted] label and payoff check for his trade in. Smithtown Nissan apologizes for the delayed payoff on his vehicle account and if there is anything else we need to assist [redacted] with, I told him to please contact me directly. [redacted] Owner Loyalty Manager Smithtown Nissan, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When we traded in our Lease the dealership agreed to cover all fees pertaining to Lease return. They paid all but $54. When we contacted them in regards to it we were told it's been taken care of. This began in May, we sent numerous copies of bills to [redacted] in Finance (and [redacted]he salesman). I stressed that I didn't want this to hit my credit report. According to [redacted] the check request was submitted on July [redacted] (which was already 30 days late). We never received any further communication so we thought it was taken care of. Recently a credit card company of mine lowered our credit limit due to "a delinquency on the credit report". When I ran the report I noticed 1 delinquency for 90 days related to Nissan for $54.

I am disputing that now, but it is impacting me on credit issues and will now impact my purchase of a house.

I called Nissan and spoke to [redacted] the [redacted], who promised to help resolve it, [redacted]'s solution was to simply have [redacted] (the finance guy) call me back. [redacted]'s solution is for me to pay it myself (which I now have) and the dealership will repay me - which is fine, but the balance is the least of my issues. I tried to get him to write a letter stating it was their error to assist my credit dispute. He was more interested in getting me off the phone (as it always seems with him). I'm still trying to get someone to help me clean up the mess that they have made with my credit.Desired Settlement: Assistance getting a delinquency that is not mine off my credit report.

Business

Response:

I spoke with [redacted] and explained that I would look into the problem and take

care of it. I also told her that the issue would be fixed with Nissan and that

I would send letters to the credit agencies explaining that it was not by any

fault of hers that this $54 was not paid and that it was an accounting error.

The call that she received from [redacted] was an inevitable coincidence since she

had left a request for both him and me to call her back. The check has been cut

and sent out and the letters to the credit agencies are being sent out as

promised along with a copy to the complainant. If there is anything further

that I can help with please call me at ###-###-#### [redacted] or have them page **

Review: In early February, 2015, I traded in my Acura TSX and purchased a Nissan Pathfinder from Smithtown Nissan. The dealership, either through negligence or lack of resources, never paid off my existing loan, as agreed. I received a late notice on the Acura loan from [redacted]. I called and was informed that no payoff had been made. They had applied small pre-payments that I made during the course of the loan, but when that money was exhausted, they let me know that I would have a late payment by April [redacted] if I didn't make a partial payment. I called Nissan upon learning of the failure to pay. I was told I'd get a call right back. I waited about six hours and went to the dealer myself. I was told they had no idea how something like this could have happened. [redacted], the [redacted], told me that someone was a the bank getting an official check while I was there. He then, at my suggestion, got on the phone with [redacted] and was able to determine that I had paid approximately $440 or so by virtue of my pre-payments since the date of the trade in, and that I would be getting a check right away from Nissan. This was early April. As of today, I still have not received that check. Moreover, I've spoken to may sales rep, [redacted]. He told me on our about May [redacted] that he would personally handle it and call me right back. I got no call from him. On or about May [redacted], I went back to see the [redacted]. He gave me a variety of reasons why the check wasn't sent (it was end of the month, the accountant did a bad job, he didn't know how much I had actually paid out of pocket, etc...). Ultimately, he promised to fed ex me a check (I told him regular mail was fine)...but I still, on May [redacted], have not received a check nor a phone call from anyone at Smithtown Nissan.Desired Settlement: I don't expect an apology. I'll simply never use these liars again. I would, however, like the money back that I'm entitled to. Their incompetence and negligence is boundless.

Business

Response:

Smithtown Nissan would like to apologize for any errors on our part in the payoff of [redacted] 2009 Acura TSX and the delay in reimbursement to [redacted] for the additional payments made by the customer on the loan of his 2009 Acura. Smithtown Nissan has sent [redacted] a check for the amount requested for reimbursement of over payment on his loan and attached is a copy of the check, the [redacted] label, which was also emailed to [redacted] as per his request, and a letter from Smithtown Nissan to [redacted] apologizing for our errors.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had purchased an 09 Nissan Maxima back in October and since then have had nothing but problems with it. The check engine comes on and off(they say it's because my gas cap isn't tight enough), the auto start works periodically, my drivers side heated seat doesn't work correctly, and other ongoing issues. I also was incorrectly charged for the car. The advertised price was $16,995 I put down $2000 and somehow managed to walk away with a loan of $21,000. Don't know how that's possible and I keep getting different answers and finally finance will not take my calls I have requested to speak to the [redacted] numerous times and no one is ever available and I can't leave a message according to the girls who answer the phone in the front. The icing on the cake was when I called to bring my car in for service one of the times (since I've only owned it for 3 months and it's been in for service 4 times already) and I was called an [redacted] by one of the representatives (I believe his name was [redacted] but I was never given an definitive answer from the service manager). Now, I get a bill from Nissan Financial department saying I owe them over $6000 for the overage and excess use on my lease that I returned. I was told by my sales agent that I would not be responsible for any overage (since I was buying another Nissan and financing through Nissan again) and even when my new car was delivered I was told and signed a form stating I had zero liability to my previous lease. Nissan in Smithtown then stores their lease return vehicles at a local ford dealership down the road until a Nissan Inspector can come take a look at the car. In the interim anything can be done to my old lease and I am being held liable from Nissan saying I ensued all this extra damage to the car and also that I now owe all this additional money for the overage of miles which if I knew all this I would have just bought back my lease but I was told I would not have to pay a dime. I am so disgusted with them and no one is willing to help.Desired Settlement: I want the overage from my previous lease to be paid off and I want to figure out how much extra I was charged for my new vehicle and an adjustment be made to my loan.

Consumer

Response:

To whom it may concern,Thank you for looking at my file right away. I have attached scanned copies of my: PURCHASE AGREEMENT including terms and conditions showing dealership was responsible for ALL fees on the leased vehicle turned in (Line L on Page 1 of 4 of the SignaturePURCHASE, this was specifically explained again that I would not be responisble for any remaining balances on my lease and stated by [redacted] why column L had "N/A" in it's spot.)End of Lease Inspection Report - No inspection report, Just a End of Lease Liabilty Statement which is included Retail Installment Contract (finance papers for 2009 Nissan Altima) - Same as SignaturePURCHASE.

Business

Response:

We have attempted to contact [redacted] numerous times in regards to his issues. We have tried to contact him over the phone multiple times with no response back from the customer, as well as through email with no response back. We tried to contact [redacted] through two different email addresses, one which was delivered, and the other was not accepted by the email. I have attached both emails that were sent to [redacted] in attempt to take care of his issues.

Review: was purposely mislead regarding wear and tear fees. Was told by salesman that as a returning customer (have purchased/leased at least 5-6 cars there) these fees would be waived, only to receive a $522.89 bill 4 months later. [redacted] accused me of "lying", despite my 4 witnesses, and refuses to credit the fee. Was never offered a "pre-inspection", as Nissan Corp told me I should have been...it was a non-issue because it was clearly stated that if I stayed with their company I would not be responsible for those fees. Fees reduced to $362.00 but as per agreement I should not be responsible for any payment.Desired Settlement: I want the balance of wear and tear fees credited as was promised when I leased this vehicle.

Business

Response:

we already contacted the customer and are paying there lease damage charges to Nissan. they are a very good customer.

thank you

Review: I purchased a 2014 Nissan Rogue on 2-*-14. In part of the deal I traded in a 2012 Toyota Tacoma. I still owed over $8,000 on the Toyota to Teachers Federal Credit Union. They told me they would pay TFCU off for the balance.

I picked up the Nissan on 2-**-14. I left the Toyota there that day.

TFCU has still not received their payment. I called the Nissan dealership multiple times. I went down in person to talk to a [redacted] named [redacted]. He assured me that it would be taken care of. As of 4-*-14 it has not.

In the mean time TFCU has been contacting me for their money.

I don't know if you can do anything? Please look into this for me.

Thank you [redacted]Desired Settlement: I want Nissan to pay TFCU.

Business

Response:

the loan to teachers was paid off in full and customer received payoff notice.

Review: We had leased a Nissan Altima from Nissan of Smithtown on October **, 2014. The contract number is [redacted]. The VIN number is [redacted]. The [redacted] is [redacted]. The [redacted] is [redacted]. We previously leased a Nissan Rogue from this same dealership so we gave them repeat business. We made it clear to both the [redacted] and the [redacted] that we would need the same mileage as the previous contract for 15K miles. In reviewing the contract, [redacted] went over the contract with us and we had confirmed 15K miles / year. My wife nudged me and asked me to confirm again both with [redacted] and with [redacted] so I did and they both confirmed yes, 15K miles. We then were asked to move to a different cubicle for the finance guy. He gave us a small pad for signatures. He went quickly through the contract. We asked and confirmed again 15K miles. We then went back to [redacted] for closure which we again confirmed 15K miles. About 3 weeks later we set up payment scheduling online for monthly payments and discovered the contract only had 12K miles per year. I called Nissan of Smithtown at least a dozen times and spoke to [redacted] several times. He kept making excuses saying they were going to take care of it and saying [redacted] was on vacation and that he would get back to me. After at least 2 1/2 weeks of back and forth I finally got [redacted] on the phone. He was curt on the phone, hung up on me and told me to call Obama. I proceeded to call Nissan parent company to try to resolve. [redacted] at x[redacted] tried to mediate with Smithtown Nissan to resolve. They refused to fix the contract. I then filed a formal complaint through [redacted] which she filed. Reference complaint number [redacted]. I offered to pay the difference of $10 per month increase but Nissan Smithtown refused. I also confirmed this offer with [redacted] of parent Nissan company and she attempted to mediate the offer but Smithtown Nissan refused.Desired Settlement: We would like for Nissan of Smithtown to adjust our lease agreement from 12K/year to 15K/year. We are OK with paying the extra $10/month.

Business

Response:

We had contacted [redacted] in regards to his concerns with the difference in mileage allowance for his 2015 Nissan Altima, VIN [redacted]. We had spoken with [redacted] over the phone and apologized for the miscommunication between miles allotted for his lease contract with NILT. Smithtown Nissan agreed to pay for any over mileage charges up to 45,055 miles when the current vehicle was returned and a new vehicle was leased from our facility. This would cover the amount of miles the customer would have been allowed with 15,000 miles per year versus 12,000 miles a year that the customer had signed for on their lease agreement. [redacted] originally agreed to this agreement over the phone and Smithtown Nissan had expressed that we would have this agreement printed and signed by both our [redacted] as well as the customer, with both parties retaining copies. [redacted] and his wife returned to Smithtown Nissan to sign the paperwork, and at this time [redacted] told the [redacted] that he would not accept this agreement and did not wish to release with Nissan in the future and left our facility without accepting or signing the agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My wife [redacted] and I did go to the Smithtown Nissan dealership to discuss this offer they propose. The problem with this offer is that there is a caveat emptor that exists in the offer. The dealership is offering to pay the overmileage from 12K to 15K per year for the term of the lease; however, the caveat is ONLY if we lease yet another car from the same dealership. This requirement would completely remove my ability to negotiate a fair payment and/or terms on the new vehicle requirement when this current lease expires. According to the terms of the offer, the dealership shall pay the overmileage if and only if I lease a new vehicle once my current lease expires. Let's recall what this whole complaint is about. We negotiated and confirmed multiple times with the [redacted] and at least twice with [redacted] that we were getting 15K miles per year on our sales contract. We were shown one set of documents that showed 15K per year. We were then moved to a different office to sign documents where we were mostly signing on an electronic pad. We then confirmed again with the finance guy 15K miles. What we finally received was 12K miies per year which was a complete shock to us. Smithtown Nissan is not providing a fair resolution.Our request is very simple. Our agreed deal with this lease was to match the mileage from our previous deal. The previous lease we turned in was 15K miles. We confirmed multiple times we required 15K and we were promised 15K miles. We should not be forced into leasing yet another vehicle from this dealership in order to obtain what we thought we were signing up to. Any requirement for further business has nothing to do with this lease. Further, any new business requirement will completely remove any negotiating capability on the part of me, the consumer as this offer will render that useless.This offer by Smithtown Nissan is a deceptive offer which is in line with how they do business and expected as they simply continue with their deceptive practices. Someone needs to correct this and this is why we as consumers are coming to the Revdex.com as one of our only options made available to us. Please help us resolve this matter as this is one of the main reasons why the Revdex.com exists. Best regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have left two messages now with [redacted] at Smithtown Nissan Dealership ###-###-####. I understand I have 6 days before the issue is closed. The issue has not been resolved. I have left one message to [redacted] last week after I read the response - I don't recall whether it was Thursday or Friday; however, I do believe it was Thursday. I have also left a message this morning at 10:30 am and again just tried calling but it goes to voice mail. Please extend a few more days to allow for communication to occur between myself and [redacted] at the dealership. Best regards, [redacted]

Business

Response:

I spoke with [redacted] on several occasions and the situation has been taken care of. Smithtown Nissan has agreed to pay up to $990 in overmileage charges at the end of the lease, and [redacted] has agreed to pay $360 of the initial overmileage charges, if any. We are waiting for [redacted] to come into Smithtown Nissan at his earliest convenience to sign the agreement between [redacted] and [redacted] and Smithtown Nissan.

Review: In the process of leasing a new vehicle the sales representative indicated by turning my current vehicle in that the remaing three payments would be paid by the dealer. There were actually only two remaing payments and the dealer only made one of those two remaing payments. The main reason I agreed to purchase the new vehicle was due to the disclosure that the remaing payments on the old vehicle would be paid by the dealer or I would have just waited two more months to make the purchase. A month after purchasing the new vehicle I recieved infromation from the financing company that there was still a balance on the account of the old vehicle of a single payment plus a late fee of $52 for a total 0f $403. I have called the dealership nearly 10 times to speak with the individual in charge of lease pay offs and my calls have yet to be returned.Desired Settlement: Either payment to the financing company of the unpaid amount of $403 on the account of the old vehicle or payment to me so that I can settle the account for the amount of $403.

Business

Response:

We sincerely apologize for any inconvenience. As per our

agreement, we did send out a check to Nissan on September *, 2014. It cleared

our account on September **, 2014. Due to a clerical error, Nissan did not show

the account as closed until October **, 2014. If you have any further

questions, please call [redacted] at ###-###-####

Review: I purchased a new car from the dealer in June. I also traded in a 2012 Ram 1500 at the time, which they were to pay off as part of my deal. The bank [redacted] never got paid from smithtown nissan 3 months later. Now the bank [redacted] is calling me and telling me they want to repo a truck that I no longer own. This is also putting a negative effect on my credit and my co signers credit. Tried contacting dealer several times they will not get back to me and say they are to busy for me. They have been avoiding me for a while and keep making up excuses not to talk to me.Desired Settlement: Pay off [redacted] ASAP also contact the credit bearu to get the negative late notes and payments off my credit report and my co signers.

Business

Response:

In response to [redacted] complaint that his 2012 Dodge Ram 1500 had not been paid off, Smithtown Nissan has since paid off [redacted]’s loan for this vehicle to Nassau Educators Federal Credit Union. We have also sent [redacted] an apology letter for the inconvenience, as well as reimbursed him for late fee’s that he was charged by Nassau Educators Federal Credit Union for the loan on his 2012 Dodge Ram 1500. We have also sent a letter correcting the negative late notes put on [redacted]’s credit stating it was a dealer error and to please remove any negative late note due to the loan for his 2012 Dodge Ram 1500. We hope to have satisfied all of [redacted]’s issues at this time.

Review: On January [redacted], I traded in a 2011 Altima to Nissan Smithtown. Nissan was to pay the balance of $10,073.20. The Nissan sales and finance representatives stated that the pay-off would be complete within 7 - 10 days. After 10 days, the payment was not made. When I called to check the status, the finance representative stated that they had the wrong account number and would correct the situation. After four more days I checked the status again and the finance department explained that the payment was made for $1,097 in error instead of 10,073 and that they would correct the situation. After 2 more days, I called again to confirm the payment and was told the payment was made to the wrong bank in error and would be corrected immediately. Another week has passed and the payment has still not been made. I called again today (February [redacted]) and spoke with Ed in finance who was incredibly rude and disrespectful. He said he would check in to the issue and call me back in 15 minutes with a status update. He did not call. I repeatedly called to follow up and the operator refused to put me through to the finance department (Ed was out of the office, was with a customer, it's the last day of the month he is very busy, etc.). I was promised a return call all day and did not receive one.

I am responsible for the loan amount since I was the car owner. The delay in payment means I am still liable for a rapidly approaching payment. In addition the unpaid balance is delaying my mortgage approval process.

Nissan has the car in possession and loan payment funds. Please help me remedy this situation with an expedited pay off.Desired Settlement: Successful payment of trade-in vehicle loan amount and any additional fees and/or interest incurred due to the delay.

Business

Response:

Smithtown Nissan would like to apologize for the error in making [redacted] payoff on her 2011 Nissan Altima. When her daughter came in to purchase the new vehicle with us and traded her mothers car in we were told the trade vehicle has a lien with Teachers Federal Credit Union. A check was mailed out to TFCU for a payment, which was also an internal error. The check was also made out for the full payoff amount to TFCU. TFCU contacted our accounting department when they received the check to let us know they had no open accounts for the vehicle noted on the payoff check. We kindly asked TFCU to mail us back the check. Our finance department contacted the customers daughter again to ask the correct payoff bank and account number and she had told us it was Teachers Federal Credit Union. We then received notice from her daughter that she had made a mistake and it was [redacted] Credit Union. Since we learned of the correct bank we have paid [redacted] 2011 Nissan Altima off in full. We apologize for the inconvenience this may have caused and time frame in which it took to complete the payoff for Ms. Bagliore due to the circumstances. Attached are copies of the original payoff checks for TFCU as well as the final payoff check for [redacted] Credit Union and the [redacted] tracking slip. If there is anything else the customer needs help with I would be happy to help assist her.

Thank you,

Kerry D[redacted]

Owner Loyalty Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and although their version is incorrect and offensive by trying to blame their incompetence on my daughter who banks at [redacted] and has no affiliation with teachers, I am glad you were able to help me and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you again for helping resolve this matter.

Sincerely,

Review: SMITHTOWN NISSAN IS THE MOST UNPROFESSIONAL ESTABLISHMENT IN THE BUSINESS. THEY TRULY LACK IN CUSTOMER SERVICE AND HONESTY. I HAVE SPENT MY LAST TWO WEEKENDS AT THIS CAR DEALER NEGOTIATING A DEAL WITH THE SALESMAN AND ONE OF THE SALES MANAGER'S, BECAUSE A WOMAN NAMED "[redacted]" HAD CALLED TO EXPLAIN THEIR "BIG SALE" GOING ON THIS MONTH. I HAD TAKEN TIME OFF WORK TO MEET WITH THEM.. AND CAME TO AN AGREEMENT WHERE THE SALES MAN AND SALES MANAGER AGREED TO A DEAL AND SIGNED A CONTRACT WITH ME WHERE THEY WERE GOING TO PAY OFF THE REMAINING PAYMENTS OF MY LEASE AND GET ME INTO A NEW LEASE. THEY TOOK MY CREDIT CARD FOR A DEPOSIT.. NOT ONLY DID I LEAVE A DEPOSIT, AND SPENT HOURS THERE, I HAD MY INSURANCE SWITCHED OVER TO THE NEW CAR, HAD ALL THE PAPERWORK FAXED OVER..NEW CAR WAS WASHED AND READY TO GO. AS I GO TO SIGN PAPERWORK, THE FINANCE MANAGER AND OWNER ([redacted]) ALL OF A SUDDEN REALIZE THAT THEY ARE LOSING TOO MUCH MONEY ON THIS DEAL FOR THEIR LIKING AND QUICKLY REFUND MY DEPOSIT AND TELL ME THAT THEY WEREN'T AWARE THAT THEY WERE GOING TO BE PAYING OFF MY CURRENT LEASE, AND SAID THEY DIDN'T KNOW THAT I WAS ONLY GOING TO PAY MY FIRST MONTH'S PAYMENT AND DMV FEE'S WHEN IN FACT IT IS WRITTEN ACROSS MY CONTRACT IN BIG LETTERS THAT "DEALER IS TO PAY 8 PAYMENTS AND IT WAS A SIGN AND DRIVE AGREEMENT" .. THE OWNER ALSO STATED THAT MY FAMILY GIVING THEM YEARS OF BUSINESS MEANS NOTHING BC THEY SELL "3000" CARS A MONTH....THERE WAS A COMPLETE LACK OF RESPECT FOR HOLDING UP TO A DEAL AGREED ON, AS WELL AS FOR MY WASTED TIME AND EFFORTS..AND I WAS TOLD IT WAS UP TO ME TO GET MY INSURANCE SWITCHED BACK AND THAT IT WASN'T THEIR PROBLEM.Desired Settlement: NISSAN SHOULD BE HELD ACCOUNTABLE FOR WASTING TIME AND EFFORTS AND NOT HOLDING UP TO A SIGNED AGREEMENT.. I AS THE CONSUMER WOULD BE HELD TO A CONTRACT AND NOW THAT THEY DON'T LIKE THE DEAL THAT THEY SIGNED TO, THEY ARE ABLE TO BACK OUT WITH NO RAMIFICATIONS? THIS TRULY SEEMS UNFAIR

Business

Response:

My Name is [redacted]. I am one of the sales managers. I would like to discuss this complaint with you in person and see if we can come to an agreement. I see that there was a misunderstanding in that you inferred that you were coming out of a NMAC lease and qualified for the NMAC pull ahead/loyalty and due to the fact that you were in a non NMAC lease, you did not qualify. I apologize if you felt mistreated in any way. We are a family owned business that has been here for 48 years and EVERY customer matters whether they purchased or leased one vehicle or twenty. Please understand that your experience is not the norm and I would like to see if we can work it out. Keep in mind that the purchase order that you filled out is not a contract. It is subject to approval and is not binding contract. That being said, I truly want to work this out. Please contact me at ###-###-####. I hope to hear from you soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In response to Smithtown Nissan, they are stating that I "inferred" that I was coming out of a NMAC (nissan) lease. That is absolutely incorrect. They knew from the start that my lease was through NEFCU (nassau educators federal credit union). It was documented in all of their notes. This all began months ago actually. I have had repeat calls for a "pull ahead program" and in July I was contacted by "[redacted]" and I explicitly told her I DID NOT have a NISSAN lease and that it was through NEFCU. She said it was not a problem at all and she understood my concern for not even wanting to go down to the dealer and entertain the idea of this "pull ahead program". When I arrived I made the salesman aware of the lease I had. We worked out some numbers, at which point one of the sales managers came over and sat down with me ([redacted] I believe) and I told him what was going on. He knew I didn't have a NISSAN lease and said they would make my remaining 8 payments anyway to get me into a new car. It was actually written across my "quote" that the dealer would "PAY UP TO 8 PAYMENTS WITH NEFCU" (which I have proof and still have the paperwork). So to say that "I" said I had a NISSAN lease is absolutely OBSURD! Smithtown Nissan is trying to back pedal when they were completely and utterly RUDE, CLASSLESS and UNPROFESSIONAL making deals knowing they can't hold to it. I was also told that my family of giving them business for 10+ years meant absolutely nothing to them. They also stated would contact me with different numbers for another car after this whole incident (which never happened). My time and energy was truly wasted and I had to do all the running around and leg work to switch the insurances back, when in fact they should have been the ones to take care of that. All the numbers and information was written across the Purchase Order, so they are down right LYING to say "they had no idea what was going on".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

My name is [redacted]. I am one of the sales managers. I responded to your prior complaint with an attempt to rectify your situation. I left my phone number and my extension ###-###-#### and I have not heard from you. I Truly want to work this out. I am sorry that this situation occurred, but I am trying to correct it. If you are interested in a solution, contact me at your convenience.

Review: I purchased a used vehicle from Smithtown Nissan on September **, 2015. When purchasing this vehicle, I specifically stated numerous times that I DID NOT want to buy any extended warranties or service warranties. Being a first time car buyer, unfortunately my husband and I were not aware of all the tricks, scams and manipulations that we would face from the sales team. The Finance Manager came in to tell us our monthly payment amount when financed and said this was the price with the Extended Warranty. Once again, I stated we are not interested in the Extended Warranty. The Manager then said - well, we got you a rebate so that your monthly payment will be less money if you take the Extended Warranty. He then told us how the payments were less going to be about $10 less if we took the warranties.

Unfortunately, due to our naive car buying experiences, we did not realize until after that he tacked on a $2,500 payment, all while this rebate only amounted to $500. We think perhaps the financing was pushed out to make the payments appear less. Secondly, a Service Warranty which we were told was being "thrown in" we found out afterwards actually charged us $1,500.

I read in the contracts that I had 60 days to cancel these warranties without penalty. I called and left several messages which were not returned - they do not call you back regarding issues at Smithtown Nissan. Within 7 days of purchasing the vehicle I went back to the dealership to cancel the warranties - I was given the runaround and told I had to wait until I got an account number in the mail. Once I received that I went back to the dealership on October [redacted] to cancel the warranties. at first I was lied to about the Finance Manager not being there to cancel it (I could actually see him sitting in his office), then they told me I could wait for help but it would be a LONG TIME, but I did anyway. When I was helped, the person who assisted us was very unhelpful, would not explain the paperwork we were filling out, and did not answer any of our questions.

I left on October 14, 2015 with a paper that they told me would cancel the warranties. It stated on the paper that this process would take 30 days - it has now been longer than that and I have not received any followup information on that. I have called and emailed Smithtown Nissan but no one has returned my messages.Desired Settlement: I would like to finish cancelling my warranties, which I had started within the 60-day cancellation period and get my full $4,000 back.

Business

Response:

On Tuesday, December *, 2015 a finance manager and sales manager contacted [redacted] in regards to the warranty cancellation. There was a misunderstanding between [redacted] and the finance department prior to this report in which Smithtown Nissan was originally told not to cancel the warranties by the customer. After speaking with [redacted] about the warranty issues we have resolved the problem and the warranties that [redacted] and [redacted] purchased are in the process of being cancelled. I spoke with [redacted] today, December *, 2015, and emailed him copies of the cancellation forms, for both warranties, to be sign and return to me via fax or email in order to continue the cancellation process. As soon as I receive the paperwork back from [redacted] I will notify him to ensure that the cancellation process is going forward. [redacted] said this would be fine.

Kerry D[redacted]

Owner Loyalty Manager

Smithtown Nissan, Inc.

My experience at Smithtown Nissan has been deplorable. The communication between sales, corporate, service, PR, finance and leasing is so bad that a cup and and string may be a step up for this company. This company has consistently assured me that "everything has been taken care of" in terms of returning leased cars, adding additional features to cars and response to dozen of unnecessarily phone calls from corporate Nissan.

Every employee at this dealership has blamed their poor communication on a "new" computer system and software. Yet, every time I speak with an employee I receive assurance that they will talk to all parties and everything " is taken care of." Well this is and continues to not be the case. To this very moment, I continue to receive information that is disturbing about all my current and former issues.

I am requesting the Revdex.com to look into the validity of this dealership clerical, communication and paperwork practice.

I currently have numerous emails and phone logs that will prove incompetence of many Nissan of Smithtown employees.

Review: I brought my car into Nissan for a recall. [redacted] was the rep that took care of me. I picked up my car and the recall was taken care of. [redacted] had advised me that I would probable need a altenator soon. He told me its still under warranty so we might as well order it now. I said okay. [redacted] said he was going to order the parts and call me when they came in. He call said the altenator was in . I dropped my car off. Nissan call me to tell me my car was all done and it is not under warranty anymore. They apologized for the mistake and they would only charge me 450.00. I told them I was told it was under warranty and [redacted] said there was no charge. I never had a problem with my car ,I only brought it in for the recall. Spoke with the [redacted], who told me it was a mistake and if I was not going to pay the 450.00 he would have to put the old alt. back in. I did not want the old one back, I don't even know if that is the same one or did they damage it taking it out. [redacted] said he was putting the old one in and he would call when it was ready. I called Nissans Complaint dept. spoke to [redacted], she took my information and got back to me the next day and said Nissan would not honor the mistake that their service dept. made. I feel this is not a good way to keep customers. This whole experience has been very frustrating since I only brought it in for a recall. To top it off was their poor customer service, when I went to pick up my car they wanted me to sign something stating that I declined repair. This is so ridicules. I did not sign anything. I have paperwork stating that they ordered the altenator for my car and the charge was 0 . I can fax this to you along with the other paper that they wanted me to sign stating I declined repairs and they offered me a discount ( obviously they offered me a discount because THEY made a mistake). That was probably their way of trying to make me sign something so they could cover themselves, yet another deceitful thing to do.Desired Settlement: I would like them to honor their mistake and put back the new altenator they ordered for my car. Right now I feel very unsafe driving this car as I don't know what they put back in it. I do not like the fact they put a new one in then took it out and put the old one back. I don't know what they did to it, if they damaged it taking it out because they thought it wasn't any good anymore. I am very disappointed in the way Nisan handled this and how I was treated. I hope you can help me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,