Smithy's Plumbing

Plumber notice several things wrong with kitchen sink ( ks ) plumbing while starting diagnosis on ks drainage clog. 1 ) P-trap w/ wrong slope 2 ) stainless steel bowl underneath ks ,cabinet bottom severely damaged from water , and water present in bowl and on bottom of cabinet. 3 ) water...

dripping off ks branch interval                                                                                                                                                                                     Plumber addressed concerns w/ Mr. and Mrs. [redacted] . Both Customers stated she originally installed continuous ks waste & he used a drain flusher in attempts to remove the clog. I was directed to just auger ks DWV line . Plumber took a picture . Plumber augered one time for fifteen foot. Retrieved cable, corrected p-trap, and started to perform testing. Plumber immediately notice water shooting from ks branch interval barely making the bowl. Plumber informed customers of the leak and it will need to be corrected before proceeding any further. Plumber gave a bid. Plumber was accused of damaging the system. Plumber showed the picture he had taken and tried to explained he did not damage the system. Picture shows paint that has wore away & a reddish-yellowish brown flaky coating of iron oxide that has formed on the steel by oxidation which formed a pen size hole behind the hub of the tee. The situation wasn't resolving and the plumber asked to be paid. Plumber collected a check & informed the customers that Smithy's Plumbing no longer wanted to provide services. NO employee of Smithy's Plumbing Company will not work under such venomous, vicious , bitter, unkind , & rancorous conditions. Check bounced on 10-18-17. Smithy's Plumbing will pursue the matter in small claims.

The attached letter is our response to the complaint which has also been sent to the complainant.Smithy's Plumbing Company Thursday, June 15, 2017[redacted]Cincinnati, Ohio 45212###-###-####   In response and regard to the complaint from [redacted] and [redacted].Mr. and Mrs....

[redacted] contacted our company on February 17, 2017 to inspect an issue with thier upstairs toilet. Upon inspection the plumber on site, Al, recommended that the toilet be replaced. Mr. Smith sugggested that they purchase an "American Standard" or "Kohler" brand toilet that he would pick up from our preffered plumbing supplier [redacted] Plumbing Supplies.At this point Mrs. [redacted] insisted that they wanted a "Toto" Brand toilet and had a specific model picked out which she said her son in New York recommended. She also insisted that we purchase the toilet from [redacted]. This was the first and very last time we have ever made a special order with this company. The specific toilet she had requested is not sold in our area stores so it had to be special ordered. We went against company policy when purchasing this toilet due to this very situation. Normally when an appliance is specially requested we require the customer to order and supply the product. Due to the customers request that it would be difficult for them to retrieve the toilet we agreed to pick it up for the [redacted]s.When the toilet finally arrived at [redacted] we picked it up and installed it the same day, which was Thursday March  2, 2017. It wasn't until Sunday afternoon March 5, 2017 that Mrs. [redacted] called complaining that the toilet had started leaking that morning and needed attention. When Mr. Smith arrived, shortly after recieving Mrs. [redacted]s call he noticed that the back corner of the bowl had snapped completely off. When asked Mrs. [redacted] replied she had leaned back against the tank while using it, as she does to sll her toilets, just before the leak began.The [redacted]s were informed they needed a new toilet. Mr. Smith told the [redacted]s that the toilet did not malfunction, it had been broken due to misuse but our company would attempt to contact the manufactuer and the [redacted] it was purchased at and try to get the money refunded. Then agreed to purchase the toilet he originally recommended and install it for them. The [redacted]s also requested that we hold the broken toilet while we tried to contact the companies.Mr. Smith then went to [redacted] Plumbing Supply and purchased an "American Standard" toilet to install. We also gave the [redacted]s a $250.00 credit on the labor for the second toilet installed and material used. Furthermore, the customer was not charged for the water restoration in the first floor bathroom. Alfter the toilet was installed our company immediatly attempted to contact the two above mentioned companies. "Toto" replied after requesting pictures of the broken product that the misuse did not hold up the warrenty. [redacted] gave us the run around for weeks calling manager after manager and getting the same response, that they could not refund the money.After almost two months of getting nowhere we informed Mrs. [redacted] that we had no luck and she was also very welcome to try as well. We informed Mrs. [redacted] that we no longer had time or space to deal with or keep her broken toilet in our warehouse.  Almost a month later she says she has talked to specific mangagers. We called them and they had no recollection of speaking to the customer. Finally, she calls for the last time and speaks to [redacted].  Who then says that if the toilet was covered under warranty  he would replace it if we could bring the toilet in.Unfortunatly, we are a small company so the toilet was then gone and Mrs. [redacted] was aware of this fact. We do gaurauntee our work and any product that we recommend to our customers. We sincerely apologize that this was not the case in this customer's situation. Mrs. [redacted] was never told we could get her a refund for the toilet she broke. The two checks she wrote in March were on the days the work was completed. The pick up reciept also shows the order date and pick up date. Showing that Mrs. [redacted] is a bit confused in her dates and facts.This complaint is innacurate in the facts and offensive. It is very unfortunate that the [redacted]s were hoping we would pay for the toilet they broke but this is just not possible due to the fact we recommended against this particular brand toilet.Thank you for your concerns and have a wonderful day. Sincerely, Smithy's Plumbing Company

The hole in the pipe was not there before smithy plumbing was there.  The picture taken was taken after the hole was seen.  The plumber didn't refuse service, he just left.  Other plumbers told me that smithy's plumbing was in the wrong for the poor service they provided