Smitty's Automotive

I *** *** spoke to Brad, the boss at Smitty's AutomotiveI clearly explained everything concerning my vehicle, and was told if I bring a down payment they would come and tow the Impala and the engine to there site at Norton Street On November 17th we took a down payment of $700:as per our agreement to repair an already rebuilt expensive well invested engine, and was to have the rebuilt engine installed in the Chevy ImpalaThen the auto shop was to receive an additional $600:from me when the job was completeAuto shop refused to give a written detailed receipt for the down payment, and agreementAfter begging them for a couple days, we were given a paper stating we made a $700:payment periodNothing else After receiving the down payment, the owner or boss displayed a entire different attitude toward my Wife and myself as we requested a contract that we agreed to verballyBrad talked to my Wife and I harshly which began to raised an eyebrowWe received

Reply to complaint letter from *** ***:Mr*** called Smitty's for an estimate of cost to installan engine in his vehicleHe stated the engine was rebuilt andjust needed to be installed- The labor only estimation overthe phone was given at $1,300.00, equal to hoursMr***called
back at a later date stating he would like Smitty's toinstall his engineHe was told that a $deposit would berequired priorMr*** agreed and paid the deposit and askedSmitty's to tow the vehicle and start the workAfter sending thetow truck to pick up his vehicle and asked where is the rebuiltengine, he said he wanted to send a second tow truck to anotheraddress to pick up the engineWe advised hum of the additionalcost for the two towsAfter receiving both the vehicle and engine,we called Mr*** and told him this engine is bare with no partsto install the engine, not as he stated prior.We advised him this being much more involved than justinstalling a complete engine as per our quote over the phone.Wealso explained that some parts and sensor were broken and that theengine had not been removed properly from his vehicleHe saidI Know, my son removed itWe explained to Mr*** that toinstall this was going to be much more complex than just uninstallinga complete engine and we would need all the parts missingHesaid my son lost all the partsHe said I understand and alsowant you to replace brakes and shocks and maybe a paint job.he asked Smitty's to make a list of some of the parts needed.Mr*** then went to the junkyard and returned with enough partsto start to replace the missing parts and try to start to installhis engineAfter spending many hours installing missing parts andbroken bolts, we started to install his engine in the vehicle onlyto find more broken parts on the vehicleAt this point we calledMr *** to advise him of additional labor and parts needed tocontinue with the repairs.His reply over the phone was I am not paying you any moremoney and I will be down to your business to quote"kick your*** ***" and hung upThe next day we calledMrs*** and advised her the need to remove the vehicle fromSmitty's as we were not doing any further repairs after beingthreatened by her husband.As of this date, he has not removed the vehicleBradley R.President