Smitty's Family Restaurant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 George Parsons roofing has photos as do I before and after. Perhaps they did not provide after photos. I find them calling my home, which I paid over 2 M FOR is delapidated when in fact it is A+ CONSTRUCTION according to mynassauproperty. Yes it was time for a roof replacement but Parsons could have easily told us OUR HOME WAS TOO DELAPIDATED for him to work in.  My husband and I listed to him when he suggested the roof was the first item on a list of items we were planning to do as improvements. He could have declined the job but did not. What he did was improper installation, a rush job, I would like my photos to prove that NO PLASTER OR WATER WAS IN MY HOUSE. MY CEILINGS ARE SAGGING, I HAVE NO ELECTRIC IN PART OF A ROOM, DUE TO WATER FLOODING THE ROOM AND HIS WORKERS BRINGING 20 BUCKETS WHICH WERE FILLED WITH WATER FOR DAYS WHICH I EMPTIED AND WHICH CAUSED CONSIDERABLE DAMAGE TO MY HOME. HIS WORKER KEN STOLE MY PERMIT AND HE TOLD MY SON I WAS HARRASING HIM BY CALLING AFTER HE DISAPPEARED AND HIS SECT CAME UP WITH EXCUSES TO AVOID US. AGAIN HE SHOULD BE EXPOSED. DOES PARSONS HAVE PHOTOS OF OR MENTION THE MOLD WHICH I DISCOVERED AND CAN PROVIDE THAT WAS CAUSED BY WATER IN THE WALLS AFTER HE REFUSED TO ADDRESS IT? AS A ROOFER WHO IS EXPERIENCED, LIKE PARSONS IS HE SHOULD HAVE BEEN CONCERNED THAT MOLD WOULD MOST LIKELY OCCUR AFTER A YEAR. WELL, IT WAS. AND IF I FIND MORE, WHICH I EXPECT TO FIND, WHEN THE WET CEILINGS ARE ALL OPENED, I WILL ALERT YOU. PERHAPS HE WOULD LIKE TO ADVISE HIS INSURANCE COMPANY OF THAT. 
 
 
 
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Sincerely,
[redacted]

Please see my responses in CAPS. These attachments, and I have 85 photos which I would like to send to you are accurate assessment of the damages that occurred after the new roof was installed. (THE [redacted] HAD MY OFFICE NUMBER AND CELL PHONE NUMBER AND WE RESPONDED TO EACH AND EVERY CALL AND EMAIL UNTIL WE REALIZED THAT THEY KEPT COMING UP WITH MORE AND MORE DAMAGE.  THIS IS WHEN WE THAT IT WAS BEST THAT THE [redacted] DEAL WITH THE INSURANCE COMPANY. [redacted] AGREED THAT WOULD BE BEST.  THE [redacted] KNEW THAT WE WERE HANDING THE ISSUES OVER TO THE INSURANCE COMPANY AND TO DEAL WITH THEM FROM THAT POINT ON BECAUSE EVERY TIME WE SATISFIED AN ISSUE THEY WOULD COME UP WITH A NEW ISSUE.  I FELT I WAS IN A NO WIN SITUATION SO WE BOTH DECIDED TO HAVE THE [redacted] DEAL WITH THE INSURANCE COMPANY.)    I was told NOT TO CONTACT PARSONS as they told my son that I was harassing them by calling every few days. I then asked my son to take over and he was directed to call Herb L[redacted] from [redacted] and I have emails where months went by and [redacted] was trying to negotiate a settlement for months with Parsons and [redacted] but could not (MY FIRST RESPONSE COVERS THIS ALSO). I finally got my insurance carrier involved who sent two engineers and an inspector who saw mold and felt wet insulation. Parsons refused to take my calls and I expected them to take any responsibilty. Their claim that they were not notified when I have copies of tests and e mails send and answered by them and my having to chase them is what happened. They are solely responsibilty and have three insurance carriers who this claim should be handled by. (THERE WERE NOT ANY ADDITIONAL ROOF LEAKS BESIDES FOR THE ONE OVER THE LIBRARY THAT WAS CAUSED BY EXTREME WEATHER CONDITIONS WITH THE WINTERS DEEP FREEZE)  Please ask them why they named [redacted] who is located in Albany as the roofer of record with GAF. (WE HAVE A RIGHT TO SUB CONTRACT OUT OUR ROOF JOBS.  WE STAND BEHIND OUR WORK IF THERE ARE ANY ISSUES WHICH IS WHY OUR REPUTATION IS SO GREAT.  WE ALWAYS HAVE IN THE PAST AND WILL CONTINUE TO IN THE FUTURE.  THIS IS THE FIRST TIME THAT WE COULDNT COME TO AN AGREEMENT WITH A CUSTOMER AND HAD TO HAND THE ISSUE OVER THE INSURANCE COMPANY.  THE [redacted] AND I AGREED THAT WE WOULD LET THEM DECIDE IF ANY OF THE DAMAGE WAS CAUSED BY OUR ROOF INSTALLATION OR NOT.  AFTER A VERY LONG AND THOROUGH INVESTIGATION THE INSURANCE COMPANY DECIDED THAT THE DAMAGE WAS PRE-EXISTING.  I HAVE BEEN IN THE ROOFING BUSINESS FOR OVER 20 YEARS AND KNOW WHAT OLD AND/OR NEW DAMAGE LOOKS LIKE AND WHAT OLD DAMAGE LOOKS LIKE AS WELL.  I TOLD THE [redacted] WHICH WAS WHICH BUT THEY CONTINUED TO PUSH TO TRY AND GET ME TO REPAIR DAMAGES TO THEIR HOME THAT HAVE BEEN THERE FOR WELL OVER 10 YEARS.  THE INSURANCE COMPANY SAID THE DAMAGE WAS PRE-EXISTING ALSO.  I DONT KNOW WHAT ELSE TO DO)  My floor crew witnessed everything and will testify if front of a mediator or attorney if Parsons provides one (THE FLOOR CREW WOULD HAVE WITNESSED US DO A ROOF JOB THAT WAS DONE WELL AND IS NOT LEAKING) . Feel free to publish all of my statements which are accurate. Parson and [redacted] should be exposed to the public, so I am respectfully requesting that the media contact me. (THE [redacted] SHOULD BE EXPOSED TO THE MEDIA SO CONTRACTORS KNOW NOT TO WORK FOR THEM)[redacted] did not file their insurance, workmen's comp or disability to The Village of Kensington.(ALL NECESSARY PAPERWORK WAS FILED BY PARSONS WHICH IS THE ONLY ONE THAT NEEDS TO BE FILED.  AGIAN, WE DID NOT DO ANYTHING WRONG.  I CANT BELIEVE WHAT IM READING.  [redacted] ASKED ME TO REPLACE THE WINDOWS ON HIS HOME MONTHS AFTER THE WINTER HAD PASSED BECAUSE HE LIKED HOW WE CONDUCTED BUSINESS SO PROFESSIONALLY.  I KINDLY SAID IN SO MANY WORDS THAT I WAS NOT INTERESTED IN DOING THE JOB AND [redacted] UNDERSTOOD.  HE SAID THAT HE UNDERSTANDS THAT HIM AND HIS WIFE ARE NOT EASY TO DEAL WITH.) Parson NEVER said that they were not going to do this job. I paid Parsons and their contract stipulates a 10 year warrantee on workmanship and labor. 6 nails per shingle, not 3 or 4 were also stated on contract and required by GAF. Their accusation that any attempt was made by my husband or I to have created this damage is a lie. (I DONT THINK THAT THE [redacted] CREATED THIS DAMAGE, IT HAS BEEN THERE FOR YEARS DUE TO A LACK OF MAINTENANCE ON THEIR HOME. THE ENTIRE HOUSE IS DILAPIDATED AND FALLING APART.  THE DAMAGE IN THEIR HOME IS WHAT HAPPENS TO ANY HOME WHEN REGULAR MAINTENANCE IS NOT KEPT UP WITH.)