Complaint: ***
I am rejecting this response because: I spent nearly a lot of money on my car to fix a single issuseNever once, from the moment that the car was initially repaired until the present was the problem fully-resolvedAAMCO did nothing in the way of properly diagnosing the issue, and instead chose to continually charge me for new parts in the hop that would fix the problemA proper diagnosis as to why the car was initially brought in would have saved me hundreds of dollars in parts and labor fees It is the responsibility of the mechanic to diagnose the issue the vehicle was brought in forIf in turn the mechanic is unable to properly do so, they should inform the customer as such and allow the customer to take their vehicle to an operation better suited to help the customer's needs That was not my experience with AAMCOThe vehicle was never properly fixed and I was repeatedly charged for more repairs with each time I brought the vehicle back If, in fact, the transaction had played out in the manner that has been described in the response, why than would each of these additional repairs not have been diagnosed the first time that I brought my vehicle into the shop? I had to bring my car in times, not counting the time that AAMCO did not properly hook up a hose thereby forcing me to return my vehicle, and was charged as such to fix the same problemWhy was this problem not properly diagnosed the first time?In regards to the fuel pump, AAMCO was once again offering to charge me to once again attempt to fix the exact same problem that I brought the car in for in the first placeI was not willing to pay AAMCO a third time to fix a problem that they'd been unable to do anything about the first few times When offered a figure of $or $per part in fuel pumps supplied by AAMCO; without being charged for labor I countered with the option of ordering the part myself The mechanic agreed to thisIt took all of a week for the new fuel pump tp stop working; thereby placing me in the exact same situation I was in when I originally brought the car inMy brother, having worked in the car industry, offered to call AAMCO and get a better idea of that was taking place for meI acceptedI was contacted by AAMCO who told me to meet them at my house so that they could check out what was wrong with my car After meeting them, the owner told me to leave my car under the floor mat and that a tow truck would be by to pick it upThe tow truck never came and my vehicle remains unable to run.What AAMCO is failing to take responsibility for; is that within a relatively short period of time they charged a customer a significant amount of money in parts and labor; over repeated visits, while never properly diagnosing or fixing the problem that the vehicle was initially brought in for If a customer pays over $1,to repair a vehicle that is not properly staring than the car should work If the fuel pump was the problem, than why was I charged for an alternator, starter, radiator and battery? How can a business get away with continually charging a customer and never fixing the problem?When the owner makes a point to say that my vehicle was brought back "a full month" after the initial repairs, he's making an attempt to distance himself from the issue As though his employees did their job correctly the first time around, and "a full month later" these new problems are entirely unrelatedThat is clearly a stretch, as the vehicle was brought back for the exact same problemHe fails to recognize that the initial charge of nearly $in parts and labor is a substantial sum for some customers I was well aware of the fact that my car was still not running properly from long before that "full month." By the same token, I was not a a financial situation to pay for more repairsI had several people remark, that if I had just paid that amount, my car should start better than it wasI waited until I was financially able to return my vehicle, to do so.I would like to reimbursed for improperly diagnosing my vehicle; thereby leading to unnecessary parts and labor fees WHy didn't they just fix the fuel pump the first time?I have all the receipts necessary to prove my side
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
12/24/14ID : *** To Whom It May Concern: On 10/6/*** *** brought in his Chevy Blazer for a diagnostic checkHis concern was no start occasionally and starts with seemingly low powerShop performed a diagnostic check and found starter bendix binding and the starter was noisy
when cranking the engine, starter had an internal failureThis is the first step, also we found at that time the radiator was leaking and the battery voltage was lowCustomer authorized to replace starter only and charge the batteryOn 10/7/customer gave authorization to replace radiator, plus days later On 11/13/customer had the shop tow in Chevy Blazer for a no start no crank issueAt that time the shop found the Blazer had a dead battery, The voltage was below volts tested charging system and found alternator had failed and was not charging (charging at volts) Shop recommend new battery and alternator, Customer gave authorization to replace battery and alternatorWhen customer arrived to pick up his vehicle, customer stated at that time that the truck would not startShop mechanic went outside to see what the customer was experiencingFound truck had an extended time cranking the engine, truck started and ran fineCustomer returned on 11/24/he was unhappy with his starting issueShop rechecked starting issue; The Starter and battery and alternator and the radiator all check out fineThe Customer concern is that the engine takes to long to start: Meaning that the engine cranks to long before the engine fires up and runsWe checked the fuel pressure and found over time the fuel pressure bleeds down and that is when the engine takes a longer time to crank and fire up the engineAt that time the Customer requested to purchase his own fuel pump and asked if the, shop would install the fuel pump at no charge.The labor to replace fuel pump is $Aamco Transmission replaced customer supplied fuel pump at no charge for good will jesterThe customer agreed to this and was happy with Blazer operationOn 11/16/The Service Manager received a call from customers brother stating that *** is still having problems with Blazer starting, the owner and mechanic went to customers home to inspect vehicleMechanic found that the Blazer has no fuel pressure; fuel pump that the customer supplied us is defective, The parts Aamco replace Battery, Starter, Alternator, and Radiator all are working fineThe part the customer supplied us has failed (fuel pump) Aamco Transmission cannot warranty customers supplied partsCustomer was aware of this prior to fuel pump replacementAs a good will jester we would be more then glad to replace the fuel pump at no chargeCustomer would have to supply fuel pumpJohn M*** Owner
We tried to do a minor repair to save the customer some money. The minor repair didn't fix the customer problem. We never charge the customer for any repairs.We are sorry were unable to fix the problem Thank you [redacted]
Complaint: ***
I am rejecting this response because: I spent nearly a lot of money on my car to fix a single issuseNever once, from the moment that the car was initially repaired until the present was the problem fully-resolvedAAMCO did nothing in the way of properly diagnosing the issue, and instead chose to continually charge me for new parts in the hop that would fix the problemA proper diagnosis as to why the car was initially brought in would have saved me hundreds of dollars in parts and labor fees It is the responsibility of the mechanic to diagnose the issue the vehicle was brought in forIf in turn the mechanic is unable to properly do so, they should inform the customer as such and allow the customer to take their vehicle to an operation better suited to help the customer's needs That was not my experience with AAMCOThe vehicle was never properly fixed and I was repeatedly charged for more repairs with each time I brought the vehicle back If, in fact, the transaction had played out in the manner that has been described in the response, why than would each of these additional repairs not have been diagnosed the first time that I brought my vehicle into the shop? I had to bring my car in times, not counting the time that AAMCO did not properly hook up a hose thereby forcing me to return my vehicle, and was charged as such to fix the same problemWhy was this problem not properly diagnosed the first time?In regards to the fuel pump, AAMCO was once again offering to charge me to once again attempt to fix the exact same problem that I brought the car in for in the first placeI was not willing to pay AAMCO a third time to fix a problem that they'd been unable to do anything about the first few times When offered a figure of $or $per part in fuel pumps supplied by AAMCO; without being charged for labor I countered with the option of ordering the part myself The mechanic agreed to thisIt took all of a week for the new fuel pump tp stop working; thereby placing me in the exact same situation I was in when I originally brought the car inMy brother, having worked in the car industry, offered to call AAMCO and get a better idea of that was taking place for meI acceptedI was contacted by AAMCO who told me to meet them at my house so that they could check out what was wrong with my car After meeting them, the owner told me to leave my car under the floor mat and that a tow truck would be by to pick it upThe tow truck never came and my vehicle remains unable to run.What AAMCO is failing to take responsibility for; is that within a relatively short period of time they charged a customer a significant amount of money in parts and labor; over repeated visits, while never properly diagnosing or fixing the problem that the vehicle was initially brought in for If a customer pays over $1,to repair a vehicle that is not properly staring than the car should work If the fuel pump was the problem, than why was I charged for an alternator, starter, radiator and battery? How can a business get away with continually charging a customer and never fixing the problem?When the owner makes a point to say that my vehicle was brought back "a full month" after the initial repairs, he's making an attempt to distance himself from the issue As though his employees did their job correctly the first time around, and "a full month later" these new problems are entirely unrelatedThat is clearly a stretch, as the vehicle was brought back for the exact same problemHe fails to recognize that the initial charge of nearly $in parts and labor is a substantial sum for some customers I was well aware of the fact that my car was still not running properly from long before that "full month." By the same token, I was not a a financial situation to pay for more repairsI had several people remark, that if I had just paid that amount, my car should start better than it wasI waited until I was financially able to return my vehicle, to do so.I would like to reimbursed for improperly diagnosing my vehicle; thereby leading to unnecessary parts and labor fees WHy didn't they just fix the fuel pump the first time?I have all the receipts necessary to prove my side
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
12/24/14ID : *** To Whom It May Concern: On 10/6/*** *** brought in his Chevy Blazer for a diagnostic checkHis concern was no start occasionally and starts with seemingly low powerShop performed a diagnostic check and found starter bendix binding and the starter was noisy
when cranking the engine, starter had an internal failureThis is the first step, also we found at that time the radiator was leaking and the battery voltage was lowCustomer authorized to replace starter only and charge the batteryOn 10/7/customer gave authorization to replace radiator, plus days later On 11/13/customer had the shop tow in Chevy Blazer for a no start no crank issueAt that time the shop found the Blazer had a dead battery, The voltage was below volts tested charging system and found alternator had failed and was not charging (charging at volts) Shop recommend new battery and alternator, Customer gave authorization to replace battery and alternatorWhen customer arrived to pick up his vehicle, customer stated at that time that the truck would not startShop mechanic went outside to see what the customer was experiencingFound truck had an extended time cranking the engine, truck started and ran fineCustomer returned on 11/24/he was unhappy with his starting issueShop rechecked starting issue; The Starter and battery and alternator and the radiator all check out fineThe Customer concern is that the engine takes to long to start: Meaning that the engine cranks to long before the engine fires up and runsWe checked the fuel pressure and found over time the fuel pressure bleeds down and that is when the engine takes a longer time to crank and fire up the engineAt that time the Customer requested to purchase his own fuel pump and asked if the, shop would install the fuel pump at no charge.The labor to replace fuel pump is $Aamco Transmission replaced customer supplied fuel pump at no charge for good will jesterThe customer agreed to this and was happy with Blazer operationOn 11/16/The Service Manager received a call from customers brother stating that *** is still having problems with Blazer starting, the owner and mechanic went to customers home to inspect vehicleMechanic found that the Blazer has no fuel pressure; fuel pump that the customer supplied us is defective, The parts Aamco replace Battery, Starter, Alternator, and Radiator all are working fineThe part the customer supplied us has failed (fuel pump) Aamco Transmission cannot warranty customers supplied partsCustomer was aware of this prior to fuel pump replacementAs a good will jester we would be more then glad to replace the fuel pump at no chargeCustomer would have to supply fuel pumpJohn M*** Owner
We tried to do a minor repair to save the customer some money. The minor repair didn't fix the customer problem. We never charge the customer for any repairs.We are sorry were unable to fix the problem Thank you [redacted]