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SML Marine Electronics & Outdoor Specialties

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SML Marine Electronics & Outdoor Specialties Reviews (1)

Review: SML Marine Electronics installed several new electronic items on my new Key West boat in late September, 2015. I then took the boat to [redacted] for some fishing. After less than 20 hours of operation, all of the screws (3) attaching items to the transom fell apart and the items (a water temperature sensor, and a structure scan transducer) fell off. I was able to save the components because they were still attached to their wiring.

I texted and sent photos to Ben McCall, owner and operator of SML Marine Electronics. He said he would repair the items if I brought the boat to him. That was impossible, but the items had to be repaired before I could us the boat. I had the repairs done at a local, reputable dealer. The charges were $51.50. I asked Mr. McCall (via text) to pay 1/2 of those charges ($25.75). He has never answered that text, nor several more, nor several phone calls since then.Desired Settlement: I would like for Mr. McCall to stand behind his work by paying a share of the bill I had to pay to repair what he did. I'm not asking for any consideration for my time or inconvenience or even for him to pay the whole repair bill. I am only asking for 50%.



Customer has been contacted. He didn't receive any of my last texts or phone messages regarding settlement once he was back in town instead of sending him a check to his vacation home. I had wanted to speak with him in person and pay him face to face, but he never received my messages and assumed the worse, I suppose. He told me during our last conversation after I learned of his complaint, that he was sorry for submitting the complaint and that he would contact you at the B.B.B. and cancel the complaint since there was only a miscommunication issue. I have mailed him a check and I see that he has already cashed it. I actually paid him the full amount of the repairs instead of the 50% he was asking for.



I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


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Address: 5200 Burnt Chimney Road, Wirtz, Virginia, United States, 24184


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