Smog Tech Pros

Got convinced to invest in a cryptocurrency investment platform by a friend I met on Tinder, Her name was Anna ( now I know she could be anyone else). At first everything was going on well until I requested for withdrawal, that’s when the nightmare started. Was told I had to put in more money before I could withdraw. came the unending taxes; I was fined and taxed for various reasons. There was always a reason why I couldn’t take out my money. I was tired of everything and began looking for help. Since all the payments I made were through cryptocurrencies, my local police could not help me. Luckily I finally got help from the authorities I contacted via email at; rmcltd @ protonmail. com
Wonderfully, after providing the details and screenshots of the transactions I made to the scammers,they were able to trace and retrieve my funds.
They can also be contacted to make a formal complaint on; mailxto.com/crw9ys

I came in for an appointment at 2:00 p.m. on Tuesday. An alignment and oil change. First off, I was told the alignment tech, had to leave to do a job at another shop, and would be back in about 45 mins to an hour. Why schedule me for 2, then? Secondly, the vibe I got from Andrew, the general manager, was very cocky, and rude. I had brought my own oil and filter. Royal Purple. A 5 quart bottle. My car holds 3.5-4.3 quarts... I was never given it back. My alignment is still very off and he said I'd have to pay more to get it done right. Ridiculous. I want the rest of my oil back, please. What an awful experience.

First of all I would like to apologize for your experience here at smog tech prosWe take customer satisfaction very seriouslyAfter reading your complaint and looking over the paperwork, we have come to the conclusion
that service was requested when you came in, we performed the service according to laws and regulations governing CA smog stations and unfortunately we cannot issue a refund for service that was requested and performedAs far as the paperwork is concerned that you brought in from last year; it is very common for people to bring in old paperwork such as DMV notice or Vehicle Registration when smogging their cars because we use the bar-code for data entry, not for determining whether or not it needs a smog or notIf you come in ask us to check whether or not you need a smog we would be happy to do that for you on ***; but once we input data into the smog machine it does not tell us whether smog is needed or notAgain I hope you understand, and as a gesture of goodwill; if you bring in your receipt we would be happy to give you a FREE SMOG check on your next vehicleBest Regards

First of all I would like to apologize for your experience here at smog tech prosWe take customer satisfaction very seriouslyAfter reading your complaint and looking over the paperwork, we have come to the
conclusion that service was requested when you came in, we performed the service according to laws and regulations governing CA smog stations and unfortunately we cannot issue a refund because the another station decided to issue the Certificate of Compliance for your vehicleBAR has setup Referee facilities to mediate exactly these type of issues between smog stations and the public, had a Cert of Compliance been issued by the Referee we would have gladly refunded your purchaseAlso we are a Test Only facility so it does not do as any good to fail any vehicle that would normally pass as we do not profit from repairs, we also provide a Free Retest on every smog to ensure transparency and trust. ***

This letter is in response to complaint ID *** to rebuttal the message written from Smog Tech Pros,
I disagree that Smog Tech Pros takes customer satisfaction seriouslyI have disagreements with their professionalism and standard of workThey state they cannot issue a refund because another station issued the Certificate of Compliance for my vehicleThis occurred only after their technician failed my vehicle the first time; and I returned for a second time and they failed it againI told them I knew my car was not smoking; and I would take it to another smog station for another evaluationWithout altering anything on the vehicle I was forced to go to a dependable and reliable station where my vehicle passedI now strongly believe their standard of work was poor and I was not given a proper inspection; which resulted in them failing the vehicleI was able to observe the Smog Tech Pros service technician through a window while he inspected my vehicleIn hindsight I believe he did not perform the testing correctlyI did not see him ever place a hose in the tail pipe to test the smoke capacity, which others have told me is part of the testingI now wonder if Smog Tech Pro trains their staff properlyI am asking for a refund for substandard testingMy concern is that other elderly customers are also receiving the same questionable customer service but not speaking upIf mediation is preferred over small claims court, please inform me how to proceed with mediationThank you for your consideration and help in this matterSincerely,
*** ***

Review: Went in on 6/30/2016 to get my car smogged and it failed due to “tailpipe visible smoke on snap test.” They told me to come back and they would re-smog for free. I returned and it failed again. I have never seen any smoke from my car and decided to re-smog the car elsewhere. I went to smog-n-go, and it passes. I believe they just wanted to take my money.Desired Settlement: Refund me the $48.00 I paid for smog the first time it failed.

Business

Response:

First of all I would like to apologize for your experience here at smog tech pros. We take customer satisfaction very seriously. After reading your complaint and looking over the paperwork, we have come to the conclusion that service was requested when you came in, we performed the service according to laws and regulations governing CA smog stations and unfortunately we cannot issue a refund because the another station decided to issue the Certificate of Compliance for your vehicle. BAR has setup Referee facilities to mediate exactly these type of issues between smog stations and the public, had a Cert of Compliance been issued by the Referee we would have gladly refunded your purchase. Also we are a Test Only facility so it does not do as any good to fail any vehicle that would normally pass as we do not profit from repairs, we also provide a Free Retest on every smog to ensure transparency and trust. [redacted]

Consumer

Response:

This letter is in response to complaint ID [redacted] to rebuttal the message written from Smog Tech Pros,I disagree that Smog Tech Pros takes customer satisfaction seriously. I have disagreements with their professionalism and standard of work.They state they cannot issue a refund because another station issued the Certificate of Compliance for my vehicle. This occurred only after their technician failed my vehicle the first time; and I returned for a second time and they failed it again. I told them I knew my car was not smoking; and I would take it to another smog station for another evaluation. Without altering anything on the vehicle I was forced to go to a dependable and reliable station where my vehicle passed. I now strongly believe their standard of work was poor and I was not given a proper inspection; which resulted in them failing the vehicle.I was able to observe the Smog Tech Pros service technician through a window while he inspected my vehicle. In hindsight I believe he did not perform the testing correctly. I did not see him ever place a hose in the tail pipe to test the smoke capacity, which others have told me is part of the testing. I now wonder if Smog Tech Pro trains their staff properly.I am asking for a refund for substandard testing. My concern is that other elderly customers are also receiving the same questionable customer service but not speaking up.If mediation is preferred over small claims court, please inform me how to proceed with mediation. Thank you for your consideration and help in this matter.Sincerely,[redacted]

Review: On May 6. 2014, I [redacted] took my car to a local smog shop here in rancho Cordova, CA called smog tech pros. I walked in and summitted my registration paper telling them I needed a smog. I filled out all the paper work and all. I told them that I would be walking to the store nxt door which was like a 15 sec walk. While in the store for about 10-15 mins or so. I saw my car all done and parked in front of the smog shop. So, I walked back and come to find out the was done. I thought to my self that was kinda fast. One of the employees told me my car fair for visual inspection and I have to get it fix before coming back. So, I paid $49.99 for there service Got a reciept and work order.When I got home I looked through the paper work and found out I gave them the wrong registration paper. I gave them the one from last year. Therefore, I dig through my mail and found the 2014 regs paper and it stated that I didn't need to smog my vehicle. So, I decided to go back on May 11. 2014 to ask questions and ask for a refund for work that was unnecessary. They gave me all these Otha stories and run around on how it's not their fault. But, as a tech and a company working for the department of motor vehicel there job is to inspect all requirement to a vehicle and making sure all info is correct before proceeding with the smog, which I think they did not do. They have over looked the registration paper and they also stated when they scan the paper the info would not states weather the can needed the smog or not. But, I didn't think that was the case. If the business is tied into the department of motor vehicles there has to b a system where they can find out with the vehicle needed work or not! I really think they seen an opportunity to make a few bucks and took it.Desired Settlement: In this request of a complaint, I want to show proof of what type of business is being ran at this smog station and a refund. Rude employee/owners/techs not performing their rights as a certified licensed buisness/technician. There are probably more customer that are dissatisfied with their business, but, don't have the means to fill a report. I'm willing to give proof along with a writtin statement as a I satisfied consumer stating they are providing bad business at this location.

Business

Response:

First of all I would like to apologize for your experience here at smog tech pros. We take customer satisfaction very seriously. After reading your complaint and looking over the paperwork, we have come to the conclusion that service was requested when you came in, we performed the service according to laws and regulations governing CA smog stations and unfortunately we cannot issue a refund for service that was requested and performed. As far as the paperwork is concerned that you brought in from last year; it is very common for people to bring in old paperwork such as DMV notice or Vehicle Registration when smogging their cars because we use the bar-code for data entry, not for determining whether or not it needs a smog or not. If you come in ask us to check whether or not you need a smog we would be happy to do that for you on [redacted]; but once we input data into the smog machine it does not tell us whether smog is needed or not. Again I hope you understand, and as a gesture of goodwill; if you bring in your receipt we would be happy to give you a FREE SMOG check on your next vehicle. Best Regards.