Smoke Free Electronic Cigarettes

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID [redacted] We value our Customers and welcome any criticism and take it very Seriously,We appreciate the opportunity to fix our mistakes and did just that,Since then we have contacted Ms [redacted] and managed to serve her to her Satisfaction,Best regards,Smoke Free

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID [redacted] We value our customers and welcome any criticism and take it very seriously.We appreciate the opportunity to fix our mistakes and did just that,Since then we have contacted [redacted] and apologized (again) for what have happened[redacted] order a product that was out of stock at the time which caused the delay, of course we called her to notify her and she received an excellent service from our customer service representative but we couldn't please her, what followed by her being extremely rude and offensive towards ourrepresentative; we immediately issued a refund since we still didn't get in stock and offered a free nextday delivery of the product upon arrival,Unfortunately, [redacted] was still unsatisfied and filed a complaintOnce again we contacted the customer but she didn’t want to hear from us.We do make the best effort to offer the best service we possibly can, if we make an inventory or a shipping mistake, we always contact the customer and try to see how can make them happy and we will Continue to do in the future,Best regards,Smoke Free

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Sep 9, at 9:AMSubject: Fwd: Approved Return TransactionTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Wed, Sep 9, at 5:AMSubject: Re: Approved Return TransactionTo: Tina R [redacted] , [email protected] have checked my bank account this morning and the refund has finally been credited to my account Thank you! [redacted] On Tue, Sep 8, at 6:PM, [redacted] < [redacted] @***.com> wrote:I find it strange that I received the following notice of a transaction to my account for my refund on 9/4; but to date (9/8) there has not been any activity in my bank statement to reflect such a transaction of the refund Revdex.com complaint # [redacted] ---------- Forwarded message ----------From: Date: Fri, Sep 4, at 12:PMSubject: Approved Return TransactionTo: [email protected], [redacted] @***.comThis message is to confirm that a return transaction has been successfully processed by Smoke Free.Smoke Free may be contacted at: Address: [redacted] ** Philadelphia, PA *** Phone: [redacted] Please do not reply to this messageThis is simply a courtesy confirmation for your records and security.Order information is as follows: Invoice: *** Transact ID: [redacted] Process Date: 09/04/11:36:AMReturn Amount: $ Name: [redacted] Address: [redacted] ** , *** E-Mail: [redacted] @***.comApproval Code: SUCCESSFUL Card Type: *** Card Number: *** Placed From: [redacted]

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID [redacted] We value our customers and welcome any criticism and take it very seriously.We appreciate the opportunity to fix our mistakes and did just that.Since then we have contacted [redacted] [redacted] and apologized for what have happened, and issued a refund for the merchandise he did not received.We do make the best effort to offer the best service we possibly can, if we make an inventory or a shipping mistake, we always contact the customer and try to see how can make them happy and we will continue to do so in the future.Best regards,Smoke Free

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID ***We value our customers and welcome any criticism and take it very seriously.We appreciate the opportunity to fix our mistakes and did just that.Since then we have contacted *** *** and apologized (again) for what have happened.*** *** order a product that was out of at the time which caused the delay, of course we calledher to notify her and she received an excellent service from our customer service representative but wecouldn't please her, what followed by her being extremely rude and offensive towards our representative; we immediately issued a refund since we still didn’t get in stock and offered a free next day delivery of the product upon arrival.Unfortunately, *** *** was still unsatisfied and filed a complaintOnce again we contacted the customer but she didn't want to hear from us.We do make the best effort to offer the best o: we possibly can, if we make an inventory or a shipping mistake, we always contact the customer and try to see how can make them happy and we will continue to do so in the future.Best regards,Smoke Free

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Sep 9, at 9:AMSubject: Fwd: Approved Return TransactionTo: *** ***
---------- Forwarded message ----------From: *** *** Date: Wed, Sep 9, at 5:AMSubject: Re: Approved Return TransactionTo: Tina R*** , [email protected] have checked my bank account this morning and the refund has finally been credited to my account. Thank you!
*** *** ***
On Tue, Sep 8, at 6:PM, *** *** wrote:I find it strange that I received the following notice of a transaction to my account for my refund on 9/4; but to date (9/8) there has not been any activity in my bank statement to reflect such a transaction of the refund. Revdex.com complaint #***
*** *** ***
---------- Forwarded message ----------From: Date: Fri, Sep 4, at 12:PMSubject: Approved Return TransactionTo: [email protected], ***@***.comThis message is to confirm that a return transaction has been successfully processed by Smoke Free.Smoke Free may be contacted at: Address: *** *** ** Philadelphia, PA *** Phone: ***Please do not reply to this messageThis is simply a courtesy confirmation for your records and security.Order information is as follows: Invoice: *** Transact ID: *** Process Date: 09/04/11:36:AMReturn Amount: $487.00 Name: *** *** Address: *** *** *** ** , *** E-Mail: ***@***.comApproval Code: SUCCESSFUL Card Type: *** Card Number: *** Placed From: ***

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID [redacted] We value our customers and welcome any criticism and take it very seriously.We appreciate the opportunity to fix our mistakes and did just that.Since then we have contacted [redacted]...

[redacted] and apologized for what have happened, and issued a refund for the merchandise he did not received.We do make the best effort to offer the best service we possibly can, if we make an inventory or a shipping mistake, we always contact the customer and try to see how can make them happy and we will continue to do so in the future.Best regards,Smoke Free

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID [redacted] We value our customers and welcome any criticism and take it very seriously.We appreciate the opportunity to fix our mistakes and did just that.Since then we have contacted [redacted] and...

apologized for what have happened, and issued a refund for the merchandise he did not received.We do make the best effort to offer the best service we possibly can, if we make an inventory or a shipping mistake, we always contact the customer and try to see how can make them happy and we will continue to do so in the future.Best regards,Smoke Free

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID [redacted]. We value our Customers and welcome any criticism and take it very Seriously,We appreciate the opportunity to fix our mistakes and did just that,Since then we have contacted Ms. [redacted] and managed to serve her to her Satisfaction,Best regards,Smoke Free

Dear Revdex.com representative,We received your letter regarding to a customer complaint ID [redacted]. We value our customers and welcome any criticism and take it very seriously.We appreciate the opportunity to fix our mistakes and did just that,Since then we have contacted [redacted] and apologized (again) for what have happened.[redacted] order a product that was out of stock at the time which caused the delay, of course we called her to notify her and she received an excellent service from our customer service representative but we couldn't please her, what followed by her being extremely rude and offensive towards ourrepresentative; we immediately issued a refund since we still didn't get in stock and offered a free nextday delivery of the product upon arrival,Unfortunately, [redacted] was still unsatisfied and filed a complaint. Once again we contacted the customer but she didn’t want to hear from us.We do make the best effort to offer the best service we possibly can, if we make an inventory or a shipping mistake, we always contact the customer and try to see how can make them happy and we will Continue to do 50 in the future,Best regards,Smoke Free

---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Apr 13, 2015 at 1:19 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]"...

<[email protected]>[redacted] This has been resolved. I have been issued a refund.Thank you.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: While the message in their letter to you had some nice words, their actions do not correspond to what they stated.  During my telephone conversation with their customer service representative they stated they would be refunding the funds due via my CC.  As of today that has not happened, nor I have received a check in the mail.  They continue to not service my account.
Regards,
[redacted]

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Sep 9, 2015 at 9:30 AMSubject: Fwd: Approved Return TransactionTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Wed, Sep 9, 2015 at 5:13 AMSubject: Re: Approved Return TransactionTo: Tina R[redacted] <[redacted]@smokefreeonline.com>, [email protected] have checked my bank account this morning and the refund has finally been credited to my account.  Thank you![redacted]On Tue, Sep 8, 2015 at 6:04 PM, [redacted] <[redacted]@[redacted].com> wrote:I find it strange that I received the following notice of a transaction to my account for my refund on 9/4; but to date (9/8) there has not been any activity in my bank statement to reflect such a transaction of the refund.  Revdex.com complaint #[redacted]---------- Forwarded message ----------From: <[email protected]>Date: Fri, Sep 4, 2015 at 12:36 PMSubject: Approved Return TransactionTo: [email protected], [redacted]@[redacted].comThis message is to confirm that a return transaction has been successfully processed by Smoke Free.Smoke Free may be contacted at:      Address: [redacted]               Philadelphia, PA [redacted]        Phone: [redacted]Please do not reply to this message. This is simply a courtesy confirmation for your records and security.Order information is as follows:      Invoice: [redacted]  Transact ID: [redacted] Process Date: 09/04/2015 11:36:24 AMReturn Amount: $487.00         Name: [redacted]      Address: [redacted]               ,  [redacted]       E-Mail: [redacted]@[redacted].comApproval Code: SUCCESSFUL    Card Type: [redacted]  Card Number: [redacted]  Placed From: [redacted]