Smoker & Company

Review: I have been a satisfied customer of Smoker for the previous six years, when [redacted] was the accountant completing my taxes. For this past year's tax preparation (2012) I was instucted he was no longer with their company and assigned to [redacted]. I was instructed by the company that my charges would remain the same & I was in good hands. Unfortunately, their representative was wrong on both counts. Here are my summarized list of complaints: **. [redacted] took from March 4,2013 to April13,2013 to partially complete a basic return. This only after many, many calls to the office. I was instucted that they were going to issue a tax extention. After much insistance that they had my return for 7 weeks and I refused to file an extention, I was given my returns. When I went to the office to pick up my taxes & records I noticed that the property taxes documents were missing and were needed to file the PA-[redacted]-2012 Property Tax Rebate. I spoke to [redacted] and he was going to look for it & get back to me. Well, after several weeks passed and several calls he instructed me that they were lost & he would get the property tax documents online. Several weeks passed & I went down to the [redacted] Tax office and they instucted me that additional copies of my property taxes could only be recieved in person. At this point I gave up calling **. [redacted], completed my own PA-[redacted]-2012 Property Tax Rebate and mailed it in with my documents. The other issue I have is the amount charged was $200.00 and my last year's charges were only $180.00 Plus I had to complete my own property tax rebate, at great inconvenience. The worst part of this ordeal was dealing with **. [redacted] and his attitude that I was unreasonable. Never were any apologies or explantions made. I also have called the [redacted] office in May, June & July 2013 and referred to [redacted], their Complaint Management person, whom I needed to call enlessly and final spoke my case to and then be told he'd get back to me in early July. I still haven't received any contact from [redacted] or the Smoker Office, but hey continue to send me a monthly bill and tack on late fees for a total of over $208.00.Desired Settlement: adjustment of charges based on incompleted service, quoted charges & lost documents

Business

Response:

August 19, 2013

Response Case # [redacted] from the Revdex.com Review:

The client mentioned that their previous bill with Smoker & Company was $180, when, in fact, the last year's bill was $195. See attached. Her bill for this year had increased by $5.00.

On 3/7/13, client met with our accountant. There was a correction that needed to be made to the return. The client then brought the return in. Smoker & Company corrected it right away for the client. We never charged any additional fees for this. The work that had been completed is worth $200.00.

On 4/11/13, four days prior to the IRS deadline, the client received an accurate and complete tax return from Smoker & Company.

On 4/11/13, the client had noticed that her PA-1000 Property Tax Rebate was not complete. The client had asked us why, and we explained that we were not given any source data to complete such a task. The client did not have the source data either. The client asked us to take care of this. At that point, we took it upon ourselves, at no additional charge, to call the county, send a letter to the county, and request copies of the source data from the county that was required to complete this rebate. Once we received the information from the county, we completed this task for the client. This was completed before the deadline of 7/1/13. (See attached documentation).

The client called the Client Service Coordinator in mid-June. At that time, she was notified that he would get back to her in early July.

On 7/2/13, Smoker & Company's Client Service Coordinator called and left a message for the client.

On 7/3/13, Smoker & Company's Client Service Coordinator called and left another message for the client, explaining to her that she was responsible for the bill and apologized to her for any inconveniences this may have caused.

On 7/25/13, Smoker & Company's Client Service Coordinator received the last call from the client and had again stated to her that the $200 was still due and needed to be paid for the work we completed for her.

On 8/1/13, Smoker & Company's Client Service Coordinator informed the Billing Department at Smoker & Company, along with the receptionist, that he would not be reducing the client's bill and that if she has not sent in a payment, then we should proceed with turning the bill into collections.

At this point, we do not feel that Case # [redacted] is due any kind of compensation. Smoker & Company is still in the means to collect on this work that has been completed for the client.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

---------- Forwarded message ----------

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Thu, Nov 7, 2013 at 4:09 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted]

Date: Thu, Nov 7, 2013 at 2:58 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Dear Revdex.com,This issue #[redacted] is definitely not closed, in fact it has escalated to new heights in dealing with Smoker & Company. Now they are randomly changing the amount due to #293.00 ( two hundred ninety three dollars, as stated by their collection agency [redacted]. I spoke to a [redacted] earlier this week. When I initially received Smoker & Co.'s response to my complaint I was so totally discussed by the series of misrepresentations they made and I didn't respond immediately. I will address each of these misrepresentations now. First is the previous year's charge issue, which I was assured would remain the same in my dealing with Steve [redacted]. I have a copy of the deductions entry on my 2011 tax preparation ( done by Smoker) that clearly states an amount of $190.00. This was the amount charged for my 2012 returns. Secondly, I only received my completed tax forms from **. [redacted] after almost two months of constant calls where he told me," My tax preparation was being reviewed". When I called again for the fifth time, he had informed me on 4/11/2013, "That all clients not owing an taxes due were filed for an extension. I was told he filed with IRS for my tax preparation extension. When I told **. [redacted], " that I in fact do owe tax payment", I was called back later that day, 4/11/13 and told my taxes were finally ready for pick up! This is after having my returns for seven weeks! Thirdly, After 7 weeks of incompetence, I naturally reviewed my completed returns right there in the office to find that **. [redacted] had fully completed my state property tax rebate form in total, but did not have the necessary property tax bill attached, which I gave him and was needed to complete said form. The property tax form document was missing from my returned info. I told **. [redacted] and he searched his files for it for a while, without any success. He told me he would continue to look for it! I called back the following week and he still didn't have it, but rudely instructed me that " He would get an online copy for me when he had more time and that this was not an urgent issue!" After several weeks passed, and of course, I heard nothing from **, [redacted], I went down to my local [redacted] Tax Office and got a duplicate copy myself, where I was told by the Tax Officer, [redacted], that this document can not be optained online. I then submitted the rebate on my own and confirmed to myself to never use Smoker & Company's services again. In all my previous dealings with [redacted], the Smoker accountant ,who completed all my previous years returns, I receieved excellent service. I was under the misconception that Smoker & Company would value a client of seven years and would have management address these issues with a call. I never received any call back from management. I was never expecting to not pay for services rendered, albeit poor services. I understand that people make mistakes, but to treat a client so rudely and not acknowledge their mistakes is poor business. I am willing to pay the quoted amount of the previous year'sservices of $190.00 to close this issue. if this does not close this issue with Smoker & Co., I ask Revdex.com to send me the Revdex.com fax # and I will forward all the necessary documentation. Respectfully,Rebeccca Forrester

Regards,

Business

Response:

Response Case # [redacted] from the Revdex.com Review:

The client mentioned that their previous bill with Smoker & Company was $180 when, in fact, the last year's bill was $195. See attached. Her bill for this year had increased by $5.00.

On 3/7/13, client met with our accountant. There was a correction that needed to be made to the return. The client then brought the return in. Smoker & Company corrected it right away for the client. We never charged any additional fees for this. The work that had been completed is worth $200.00.

On 4/11/13, four days prior to the IRS deadline, the client received an accurate and complete tax return from Smoker & Company.

On 4/11/13, the client had noticed that her PA-1000 Property Tax Rebate was not complete. The client had asked us why, and we explained that we were not given any source data to complete such a task. The client did not have the source data either. The client asked us to take care of this. At that point, we took it upon ourselves, at no additional charge, to call the county, send a letter to the county, and request copies of the source data from the county that was required to complete this rebate. Once we received the information from the county, we completed this task for the client. This was completed before the deadline of 7/1/13. (See attached documentation).

The client called the Client Service Coordinator in mid-June. At that time, she was notified that he would get back to her in early July.

On 7/2/13, Smoker & Company's Client Service Coordinator called and left a message for the client.

On 7/3/13, Smoker & Company's Client Service Coordinator called and left another message for the client, explaining to her that she was responsible for the bill and apologized to her for any inconveniences this may have caused.

On 7/25/13, Smoker & Company's Client Service Coordinator received the last call from the client and had again stated to her that the $200 was still due and needed to be paid for the work we completed for her.

On 8/1/13, Smoker & Company's Client Service Coordinator informed the Billing Department at Smoker & Company, along with the receptionist, that he would not be reducing the client's bill and that if she has not sent in a payment, then we should proceed with turning the bill into collections.

At this point, we do not feel that Case # [redacted] is due any kind of compensation. Smoker & Company is still in the means to collect on this work that has been completed for the client.

Update 11/15/13 Response Case # 9657803

The individual's bill in question is currently $293.00, due to service fees and late fees that have accrued due to non-payment of the initial $200 bill. We have provided a copy of this.

As stated above, on 4/11/13 the client's tax returns were completed, which was before the tax deadline of 4/15/13. The client's property tax rebate information was also completed by the deadline, which was 7/1/13. Please see attached copy of this documentation, which was also provided in our first response.

The individual again states that she never had any calls from management. Based off of our records, this is inaccurate information. On the original response, we stated the dates and times that Smoker & Company was in communication with this client.

At this time, Smoker & Company will be satisfied with payment of the initial bill of $200. We will be happy to waive any current and previous service charges due to non payment.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The information outlined by Smmoker & Co. was all totally false. I will submit the payment they requested, with a copy of their original bill of $200.00, just to be rid of any furher contact with this company!

Regards,