Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint As per The Carpet and Rug Institute CRI 104, Standard for Installation of Commercial Carpet, Section 12.4, a properly constructed seam "has tightly abutted edges without gaps or overlaps" While a 1/gap in MrSeasor's installations may be "very typical", it is not the accepted standardMrSeasor repeatedly refers to cornrowing While the NICFI inspector did not note cornrowing in his Residential Carpet Inspection Report, The Carpet and Rug Institute "has long held that cornrowing is not a manufacture-related defect, but installation is a possible reason for cornrows in your carpet If carpet is not stretched enough over the flooring in the process of installation, the loose carpet can become cornrowed over time."Further, MrSeasor's is blaming our vacuum and vacuuming for any and all issues with our carpet At no time has MrSeasor or ***, verbally or in writing, presented us with any information stating that a Hoover Windtunnel Max voids our carpets warranty or installation warranty In fact MrSeasor's own installers used our vacuum during our carpets installation, as they had failed to bring their own Page three of ***'s warranty document, "Life Happens", is headed in all caps "VACUUM FREQUENTLY" and the first sentence on said page is "The best way to reduce dirt accumulation and prolong the life of your carpet is to vacuum, vacuum, vacuum!" Later in the same lead paragraph " [redacted] recommends a vacuum cleaner with a rotating brush or brush/beater bar" which is what the Hoover Windtunnel has.We were happy to read MrSeasor's intention to hire a carpet inspector and propose the following:An independent NICFI certified inspector is hired and our carpet is inspected by said inspector in the presence of MrSeasor and [redacted] No other inspectors, installers, or legal council may attendIf said inspector finds no issue with the carpet, or finds that the visible seams where caused solely by the home owner, [redacted] will pay for the inspection and immediately, and in writing, agree to void the carpet installation warranty and to not seek any damages from MrSeasor Further, Mr [redacted] will withdraw any and all complaints against MrSeasorIf said inspector finds that the visible seams are due to improper installation, MrSeasor will pay for the inspection and immediately refund $to Mr [redacted] in fullIf said inspector finds that the visible seams are due to a manufacture defect with the carpet, Mr [redacted] will pay for the inspection and Mr [redacted] will retain all his rights to pursue damages.Sincerely, [redacted]
*** *** *** *** ("Customers") bought carpet from Seasor's Restoration ("Company") on September 7, 2016.Carpet Manufacturer: *** Carpet Style: You Know ItSometime around Thanksgiving the Customers called and complained about a seamScott Seasor ("Scott"), the owner of the Company,
went and checked out the seam and got a crew to the Customers' house about three weeks laterThe installer informed Scott that the Customers were now complaining about every seam in the house and the installer told Scott that the Customers' carpet was "cornrowing"Cornrowing is a problem caused by a beater bar in a sweeper.Company used for its installation at the Customers' home a man installation crew with a combined years of experienceThe lead installer was Dan B*** who has been in this business yearsFor years, Dan was the Service Manager that worked for another carpet companyDan was trained look at, and resolved problemsSo, he went out and determined that this was indeed "cornrówing"Scott then called the *** representative, who also lives in Fishers and had him come look at this jobThe *** representative left the job with Scott and told him two things: "The Customers were extremely picky and the Customers' • sweeper was ruining their carpet."After that, the Company had to file a complaint with *** so *** could have somebody look at this carpetThe reason the Company had to file a complaint was to determine if other people had the same complaint about this *** carpet*** then hired a private inspector for an inspection designed to protect *** and determine if there is anything wrong with the carpet itselfThe inspector said that the Customers' seams were gapped by 1/inch, which is very typical, and that the Company did not use seam sealer (it is not standard practice to use seam sealer unless the carpet is a Berber)However, most carpet inspections reports for the manufacture will say the same thingAt this point, Scott talked to the Customers who wanted the Company to pull up all his seams, reseam them and put seam sealer on the seamsSo, the Company did as requestedWhile the Company did this, the Company filmed and took pictures of everythingWhile the Customers are complaining of seams, the real problem is not seams, the real problem is that the Customers' sweeper is destroying their carpetAreas that have no seams, such as the master closet, are all chewed up from the sweeper; other areas in their hallway are also chewed up from the sweeperThe inspection reports that seams were invisible until Customers started sweeping.If this dispute progresses, the Company will hire its own inspector to further verify everything stated here as the Company has already had experts look at this situation as previously notedThe Company has documentation in pictures and in filmWhen the Company went back to split open the seams and reseam the carpet, everywhere that the Customers' sweeper could not touch, such as underneath the bed and other furniture, are pristineThe sweeper is causingcornrowingCornrowing is not caused by the Company, not caused by ***, not purposely caused by the Customers, but the Customers have it everywhereThe Company can prove thisEvery time Scott has gone to Customers' house, it looks worse and basically it's because their sweeper is killing their carpetScott has video and photo documentationIf you search the internet for cornrowing and look at pictures, the pictures the Company has of Customers' carpet look exactly like the internet picture showing cornrowing.Customers are asking for their money backThe Company looks at this request like this: The Company feels like someone bought a car from it, went out and wrecked the car, and now wants his money back because he wrecked his car If for any reason this problem had been caused by the Company or its crew, the Company would address it, and in fact it has addressed itUnfortunately, the Customers do not understand that they are causing the problemThey will have nothing to do with any response by the CompanyThey have been rudeThe Customers are not causing the problem on purpose, but their sweeper is destroying the carpetThere is nothing the Company can do about it nowThe carpet is still in good shape, but the Customers have destroyed all the areas by the seams due to their repeated sweepingThe Company has full documentation on video and pictureThe areas that could not be touched by a sweeper are pristine and when the Company left the job, the carpet was pristine.The Company floors about houses a yearThe Company uses this carpet all the time and has not had this problem before.The Customers' problem is their sweeper and the Company will not be responsible for a problem not created by itThe Company does take responsibility for its own problems
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.
As per The Carpet and Rug Institute CRI 104, Standard for Installation of Commercial Carpet, Section 12.4, a properly constructed seam "has tightly abutted edges without gaps or overlaps". While a 1/8 gap in Mr. Seasor's installations may be "very typical", it is not the accepted standard. Mr. Seasor repeatedly refers to cornrowing. While the NICFI inspector did not note cornrowing in his Residential Carpet Inspection Report, The Carpet and Rug Institute "has long held that cornrowing is not a manufacture-related defect, but installation is a possible reason for cornrows in your carpet. If carpet is not stretched enough over the flooring in the process of installation, the loose carpet can become cornrowed over time."Further, Mr. Seasor's is blaming our vacuum and vacuuming for any and all issues with our carpet. At no time has Mr. Seasor or [redacted], verbally or in writing, presented us with any information stating that a Hoover Windtunnel Max voids our carpets warranty or installation warranty. In fact Mr. Seasor's own installers used our vacuum during our carpets installation, as they had failed to bring their own. Page three of [redacted]'s warranty document, "Life Happens", is headed in all caps "VACUUM FREQUENTLY" and the first sentence on said page is "The best way to reduce dirt accumulation and prolong the life of your carpet is to vacuum, vacuum, vacuum!" Later in the same lead paragraph "[redacted] recommends a vacuum cleaner with a rotating brush or brush/beater bar" which is what the Hoover Windtunnel has.We were happy to read Mr. Seasor's intention to hire a carpet inspector and propose the following:1. An independent NICFI certified inspector is hired and our carpet is inspected by said inspector in the presence of Mr. Seasor and [redacted]. No other inspectors, installers, or legal council may attend.2. If said inspector finds no issue with the carpet, or finds that the visible seams where caused solely by the home owner, [redacted] will pay for the inspection and immediately, and in writing, agree to void the carpet installation warranty and to not seek any damages from Mr. Seasor. Further, Mr. [redacted] will withdraw any and all complaints against Mr. Seasor.3. If said inspector finds that the visible seams are due to improper installation, Mr. Seasor will pay for the inspection and immediately refund $8295 to Mr. [redacted] in full.4. If said inspector finds that the visible seams are due to a manufacture defect with the carpet, Mr. [redacted] will pay for the inspection and Mr. [redacted] will retain all his rights to pursue damages.Sincerely,[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint As per The Carpet and Rug Institute CRI 104, Standard for Installation of Commercial Carpet, Section 12.4, a properly constructed seam "has tightly abutted edges without gaps or overlaps" While a 1/gap in MrSeasor's installations may be "very typical", it is not the accepted standardMrSeasor repeatedly refers to cornrowing While the NICFI inspector did not note cornrowing in his Residential Carpet Inspection Report, The Carpet and Rug Institute "has long held that cornrowing is not a manufacture-related defect, but installation is a possible reason for cornrows in your carpet If carpet is not stretched enough over the flooring in the process of installation, the loose carpet can become cornrowed over time."Further, MrSeasor's is blaming our vacuum and vacuuming for any and all issues with our carpet At no time has MrSeasor or ***, verbally or in writing, presented us with any information stating that a Hoover Windtunnel Max voids our carpets warranty or installation warranty In fact MrSeasor's own installers used our vacuum during our carpets installation, as they had failed to bring their own Page three of ***'s warranty document, "Life Happens", is headed in all caps "VACUUM FREQUENTLY" and the first sentence on said page is "The best way to reduce dirt accumulation and prolong the life of your carpet is to vacuum, vacuum, vacuum!" Later in the same lead paragraph " [redacted] recommends a vacuum cleaner with a rotating brush or brush/beater bar" which is what the Hoover Windtunnel has.We were happy to read MrSeasor's intention to hire a carpet inspector and propose the following:An independent NICFI certified inspector is hired and our carpet is inspected by said inspector in the presence of MrSeasor and [redacted] No other inspectors, installers, or legal council may attendIf said inspector finds no issue with the carpet, or finds that the visible seams where caused solely by the home owner, [redacted] will pay for the inspection and immediately, and in writing, agree to void the carpet installation warranty and to not seek any damages from MrSeasor Further, Mr [redacted] will withdraw any and all complaints against MrSeasorIf said inspector finds that the visible seams are due to improper installation, MrSeasor will pay for the inspection and immediately refund $to Mr [redacted] in fullIf said inspector finds that the visible seams are due to a manufacture defect with the carpet, Mr [redacted] will pay for the inspection and Mr [redacted] will retain all his rights to pursue damages.Sincerely, [redacted]
*** *** *** *** ("Customers") bought carpet from Seasor's Restoration ("Company") on September 7, 2016.Carpet Manufacturer: *** Carpet Style: You Know ItSometime around Thanksgiving the Customers called and complained about a seamScott Seasor ("Scott"), the owner of the Company,
went and checked out the seam and got a crew to the Customers' house about three weeks laterThe installer informed Scott that the Customers were now complaining about every seam in the house and the installer told Scott that the Customers' carpet was "cornrowing"Cornrowing is a problem caused by a beater bar in a sweeper.Company used for its installation at the Customers' home a man installation crew with a combined years of experienceThe lead installer was Dan B*** who has been in this business yearsFor years, Dan was the Service Manager that worked for another carpet companyDan was trained look at, and resolved problemsSo, he went out and determined that this was indeed "cornrówing"Scott then called the *** representative, who also lives in Fishers and had him come look at this jobThe *** representative left the job with Scott and told him two things: "The Customers were extremely picky and the Customers' • sweeper was ruining their carpet."After that, the Company had to file a complaint with *** so *** could have somebody look at this carpetThe reason the Company had to file a complaint was to determine if other people had the same complaint about this *** carpet*** then hired a private inspector for an inspection designed to protect *** and determine if there is anything wrong with the carpet itselfThe inspector said that the Customers' seams were gapped by 1/inch, which is very typical, and that the Company did not use seam sealer (it is not standard practice to use seam sealer unless the carpet is a Berber)However, most carpet inspections reports for the manufacture will say the same thingAt this point, Scott talked to the Customers who wanted the Company to pull up all his seams, reseam them and put seam sealer on the seamsSo, the Company did as requestedWhile the Company did this, the Company filmed and took pictures of everythingWhile the Customers are complaining of seams, the real problem is not seams, the real problem is that the Customers' sweeper is destroying their carpetAreas that have no seams, such as the master closet, are all chewed up from the sweeper; other areas in their hallway are also chewed up from the sweeperThe inspection reports that seams were invisible until Customers started sweeping.If this dispute progresses, the Company will hire its own inspector to further verify everything stated here as the Company has already had experts look at this situation as previously notedThe Company has documentation in pictures and in filmWhen the Company went back to split open the seams and reseam the carpet, everywhere that the Customers' sweeper could not touch, such as underneath the bed and other furniture, are pristineThe sweeper is causingcornrowingCornrowing is not caused by the Company, not caused by ***, not purposely caused by the Customers, but the Customers have it everywhereThe Company can prove thisEvery time Scott has gone to Customers' house, it looks worse and basically it's because their sweeper is killing their carpetScott has video and photo documentationIf you search the internet for cornrowing and look at pictures, the pictures the Company has of Customers' carpet look exactly like the internet picture showing cornrowing.Customers are asking for their money backThe Company looks at this request like this: The Company feels like someone bought a car from it, went out and wrecked the car, and now wants his money back because he wrecked his car If for any reason this problem had been caused by the Company or its crew, the Company would address it, and in fact it has addressed itUnfortunately, the Customers do not understand that they are causing the problemThey will have nothing to do with any response by the CompanyThey have been rudeThe Customers are not causing the problem on purpose, but their sweeper is destroying the carpetThere is nothing the Company can do about it nowThe carpet is still in good shape, but the Customers have destroyed all the areas by the seams due to their repeated sweepingThe Company has full documentation on video and pictureThe areas that could not be touched by a sweeper are pristine and when the Company left the job, the carpet was pristine.The Company floors about houses a yearThe Company uses this carpet all the time and has not had this problem before.The Customers' problem is their sweeper and the Company will not be responsible for a problem not created by itThe Company does take responsibility for its own problems
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.
As per The Carpet and Rug Institute CRI 104, Standard for Installation of Commercial Carpet, Section 12.4, a properly constructed seam "has tightly abutted edges without gaps or overlaps". While a 1/8 gap in Mr. Seasor's installations may be "very typical", it is not the accepted standard. Mr. Seasor repeatedly refers to cornrowing. While the NICFI inspector did not note cornrowing in his Residential Carpet Inspection Report, The Carpet and Rug Institute "has long held that cornrowing is not a manufacture-related defect, but installation is a possible reason for cornrows in your carpet. If carpet is not stretched enough over the flooring in the process of installation, the loose carpet can become cornrowed over time."Further, Mr. Seasor's is blaming our vacuum and vacuuming for any and all issues with our carpet. At no time has Mr. Seasor or [redacted], verbally or in writing, presented us with any information stating that a Hoover Windtunnel Max voids our carpets warranty or installation warranty. In fact Mr. Seasor's own installers used our vacuum during our carpets installation, as they had failed to bring their own. Page three of [redacted]'s warranty document, "Life Happens", is headed in all caps "VACUUM FREQUENTLY" and the first sentence on said page is "The best way to reduce dirt accumulation and prolong the life of your carpet is to vacuum, vacuum, vacuum!" Later in the same lead paragraph "[redacted] recommends a vacuum cleaner with a rotating brush or brush/beater bar" which is what the Hoover Windtunnel has.We were happy to read Mr. Seasor's intention to hire a carpet inspector and propose the following:1. An independent NICFI certified inspector is hired and our carpet is inspected by said inspector in the presence of Mr. Seasor and [redacted]. No other inspectors, installers, or legal council may attend.2. If said inspector finds no issue with the carpet, or finds that the visible seams where caused solely by the home owner, [redacted] will pay for the inspection and immediately, and in writing, agree to void the carpet installation warranty and to not seek any damages from Mr. Seasor. Further, Mr. [redacted] will withdraw any and all complaints against Mr. Seasor.3. If said inspector finds that the visible seams are due to improper installation, Mr. Seasor will pay for the inspection and immediately refund $8295 to Mr. [redacted] in full.4. If said inspector finds that the visible seams are due to a manufacture defect with the carpet, Mr. [redacted] will pay for the inspection and Mr. [redacted] will retain all his rights to pursue damages.Sincerely,[redacted]