I found this company onlineI placed an order with them in March and had no problem
On April I visited the website to place an order and update my address because I movedI first updated my address, them found the items I wanted and placed my orderThat was Friday April1stOn Saturday the 2nd I received a conformation email and they had the wrong addressWell they are closed on the weekend's so I couldn't call but u sent them an email about it And again have them the correct address
On Monday I called when they opened and the lady told me it was too late the package had already shipped and to contact UPS
I contacted UPS paid the money to have the shipping route changed and they said only the shipper could do that
So I called Smokers Outlet again and they refusedNow the things I ordered were delivered to my old address and I'm out $Smokers Outlet refuses to reimburse me or give me a credit for their mistake
https://www.smokersoutletonline.com/
They admitted the product ordered and what was rcvd were not the sameThey not only have refused a refund or credit but were also very condescending in their repliesIncredibly bad service/attitudes and shipping is very high and very slowstars
I found this company onlineI placed an order with them in March and had no problem
On April I visited the website to place an order and update my address because I movedI first updated my address, them found the items I wanted and placed my orderThat was Friday April1stOn Saturday the 2nd I received a conformation email and they had the wrong addressWell they are closed on the weekend's so I couldn't call but u sent them an email about it And again have them the correct address
On Monday I called when they opened and the lady told me it was too late the package had already shipped and to contact UPS
I contacted UPS paid the money to have the shipping route changed and they said only the shipper could do that
So I called Smokers Outlet again and they refusedNow the things I ordered were delivered to my old address and I'm out $Smokers Outlet refuses to reimburse me or give me a credit for their mistake
https://www.smokersoutletonline.com/
They admitted the product ordered and what was rcvd were not the sameThey not only have refused a refund or credit but were also very condescending in their repliesIncredibly bad service/attitudes and shipping is very high and very slowstars