Smokey Bones BBQ & Grill

Initial Business Response /* (1000, 10, 2016/09/12) */
Contact Name and Title: Alex P[redacted]- Training
Contact Phone: [redacted]
Contact Email: [redacted]@smokeybones.com
Our Training and Deployment Coordinator, Alex P[redacted] called Ms. [redacted] on 9/12/2016 around 3:00 PM. Ms. [redacted] did not answer...

so Alex left a voicemail. Ms. [redacted] and Alex spoke on the phone around 5:30 PM. Alex offered a gift card to be sent to Ms. [redacted] in the amount of $25.00 for a future visit and she accepted. The issue was resolved after the phone call. The $25.00 gift card will be in the mail first thing in the morning and will arrive to Ms. [redacted] in a few days.

Initial Business Response /* (1000, 6, 2016/09/09) */
Contact Name and Title: Alex P[redacted]- Training
Contact Phone: [redacted]
Contact Email: [redacted]@smokeybones.com
Our Training and Deployment Coordinator- Alex P[redacted] called Mr. [redacted] Friday afternoon around 3 PM. Alex spoke to Mr....

[redacted] about his visit and apologized for the experience. Alex told Mr. [redacted] to expect coupons in the mail from Smokey Bones as a compensation for his experience. Our Guest Relations Coordinator mailed Mr. [redacted] two $10 coupons on Friday afternoon. He should receive them in a few days. The issue was resolved by the end of the phone conversation between Mr. [redacted] and Alex P[redacted].