Smokey Bones BBQ Grill

we see no response from business to properly accept or reject[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[redacted] ***Far Rockaway, NY [redacted] Dear [redacted] :Thank you for contacting us regarding New York Deli Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.So that our quality assurance staff can evaluate your sample, we are sending a protective envelope Please place the bag and contents in the pre-paid mailer and return to us Upon receipt our quality lab personnel will do a thorough evaluation and we will notify you of their findingsYou have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention Enclosed in the envelope are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and support.Sincerely, ChristinaConsumer AffairsEnclosures: [redacted] ***Wise Coupon(s) [redacted]

We are sending coupons to allow the consumer to replace the five variety packs

[redacted] sent this email in January of 2017, we sent replacement coupons on 1/11/We cannot continue to send replacement for expired coupons if she does not use the couponsShe had over a year to use the couponsSee the original email below:email date: 01/10/2017email subject: Contact Request from wisesnacks.comemail message: Imp_FIRST_NAME: [redacted] Imp_LAST_NAME:***Imp_PHONE [redacted] Imp_ADDRESS: [redacted] **Imp_CITY:NewfieldImp_STATE:NEW JERSEYImp_ZIP:***Imp_EMAIL: [redacted] @***.comImp_UPC_Code:Imp_COMMENTS:To whom it may concern,Your company mailed me two coupons for a free any size Wise productIt's expiration date was 12/31/I went to Wal-Mart on that day expecting to use the coupons Surprisingly, out of the whole entire aisle of chips, they had no Wise products, and I was unable to use my coupons before they expiredSo would you please be so kind as to mail me out two new coupons, as I cannot use these coupons as of 01/01, and please inform me of what stores carry your product, so that I'm not traveling from store to store just to try to find it? When you respond I can email you back with a picture of the two coupons so that you can check the codes on them to see that I haven't used themHowever, I'm not sure why, but they both have the same codesI hope not all your coupons that expired on 12/has the same code, because otherwise I don't know how you'll be able to check to see if I used them or notThank you, [redacted] ***Imp_EXPDATE:Imp_OPTIN:

We received the consumer complaint and responded by sending replacement coupons on 8/6/as indicated by the letter below, which was sent to the consumer.August 6, 2016*** ***
** *
*** * *** **Brooklyn, NY ***Dear ***:Thank you for contacting us regarding Wise Kettle Cooked
Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.Because the code you submitted tells us the product was within its expected shelf life, it is difficult to determine what may have happened to cause the staleness you mentionedWe do know that factors such as temperature and moisture can affect our products, resulting in a change in freshness, flavor, or texture.We are proud of the high quality items we manufacture, and do everything possible to assure proper storage and handlingWhen the products leave our plants or warehouses, they are fresh and in perfect conditionHowever, once leaving our hands, they may be distributed, stored, and rotated numerous times before reaching you.Again, I appreciate your bringing this situation to our attention and assure you that the appropriate Quality and Manufacturing personnel have been informed. Please accept the enclosed coupon. We strive to achieve percent customer satisfaction with our consumers and with your input we can achieve that goal. We look forward to serving you as a satisfied consumer.Sincerely,ChristinaConsumer AffairsEnclosure:Wise Coupon(s)***

This complaint has been sent to the wrong company. Yes, we are Wise Foods, Incbut we manufacture snack foods not survival or pre-packaged foods. Please remove this complaint from our records. If there are any questions, please contact me at ###-###-####. Thanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***Please note how the business respondedThey acknowledge I sent them an email last month, but at no point did they state they emailed me back to confirm receipt of my email, or to let me know that they supposedly sent me replacement couponsNumber oneThese replacement coupons that they supposedly mailed me on 1/11/17, I never received themTwo - The Respondent states I had over a year to use the coupons. For his or her information, I've actually tried at least ten times over the past year to use the coupons, but apparently their brand of chips are not very popular in most grocery stores, at least anything over ounces... Three - The Respondent also states they cannot continue to send replacement for expired coupons if I do not use themHowever, if the business actually acknowledged my email last month and answered my question, I would know where to use the coupons. But as you can see, the business is not very informativeThey do not respond to customers' emails, they give statements to state agencies about coupons being sent to customers when they really weren't, and they do not advise their customers where to buy their productsIf the business does not respond properly this time around, I will be writing reviews about Wise Snacks, and I will not be buying their products in the future, if anything above ounces ever becomes available

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

we  see no response  from business  to properly accept  or  reject[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...

received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted] sent this email in January of 2017, we sent replacement coupons on 1/11/17. We cannot continue to send replacement for expired coupons if she does not use the coupons. She had over a year to use the coupons. See the original email below:email date: 01/10/2017email subject: Contact Request...

from wisesnacks.comemail message: Imp_FIRST_NAME:[redacted]Imp_LAST_NAME:[redacted]Imp_PHONE[redacted]Imp_ADDRESS:...⇄ JERSEYImp_ZIP:[redacted]Imp_EMAIL:[redacted].comImp_UPC_Code:Imp_COMMENTS:To whom it may concern,Your company mailed me two coupons for a free any size Wise product. It's expiration date was 12/31/16. I went to Wal-Mart on that day expecting to use the coupons.  Surprisingly, out of the whole entire aisle of chips, they had no Wise products, and I was unable to use my coupons before they expired. So would you please be so kind as to mail me out two new coupons, as I cannot use these coupons as of 01/01, and please inform me of what stores carry your product, so that I'm not traveling from store to store just to try to find it? When you respond I can email you back with a picture of the two coupons so that you can check the codes on them to see that I haven't used them. However, I'm not sure why, but they both have the same codes. I hope not all your coupons that expired on 12/31 has the same code, because otherwise I don't know how you'll be able to check to see if I used them or not. Thank you,[redacted]Imp_EXPDATE:Imp_OPTIN:

[redacted]Far Rockaway, NY [redacted]Dear [redacted]:Thank you for contacting us regarding New York Deli Jalapeno Potato Chips.We are sorry you found your purchase unsatisfactory and appreciate you bringing this matter to our attention.So that our quality assurance staff can...

evaluate your sample, we are sending a protective envelope.  Please place the bag and contents in the pre-paid mailer and return to us.  Upon receipt our quality lab personnel will do a thorough evaluation and we will notify you of their findings. You have every right to expect our products to meet the highest quality standards and we appreciate your concern in bringing this matter to our attention.  Enclosed in the envelope are coupons for any Wise product, as our way of saying "thank you" for your continued confidence and support.Sincerely, ChristinaConsumer AffairsEnclosures:[redacted]2 Wise Coupon(s)[redacted]

We are sending coupons to allow the consumer to replace the five variety packs.