Smooth Fitness, LLC

Dear [redacted]Smooth Fitness has attempted to send a technician to repair [redacted]’s elliptical as per the Smooth Fitness warranty. [redacted] refuses to accept warranty service. We have and will continue to offer [redacted] the warranty coverage included with the product. Please see the attached documentation which clearly shows that Smooth Fitness has made a more thatn reasonable effort to resolve [redacted]’s issue.Since Smooth Fitness has attempted to resolve the issue and  [redacted] is unwilling to accept warranty service to resolve the matter we ask that this matter be closed as resolved.SincerelySmooth Fitness Customer Service###-###-####

Dear [redacted],We do apologize for the problems with the replacement part for [redacted]. We are resend the part to her at no charge. She will receive the part within 5 business days.SincerelySmooth Fitness Customer Service###-###-####

Dear [redacted],Once again we do apologize to **. [redacted] for the delay. As stated previously the motor is currently on back order but we are manufacturing the replacement motor. This motor, as per our parts department, will arrive approximately mid-June. As communicated to **. [redacted] previously, the motor will be shipped out to him once we receive it.**. [redacted] is trying to track a parts order that did not ship, on a web tracking page that only tracks complete products e.g treadmills ellipticals etc... This web page does not provide parts tracking information. The shipment **. [redacted] was tracking was not a Smooth Fitness shipment or Smooth Fitness customer.Smooth Fitness wants to resolve this matter as quickly as possible and will send the part when it arrives. SincerelySmooth Fitness Customer Service[redacted] ext. *

---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Wed, May 28, 2014 at 11:50 AM
Subject: Complaint: [redacted]
To: "[email protected]" <[email protected]>
Dear [redacted],
 
We request that this case be reopened and closed as resolved. In an effort to satisfy our customer’s concerns, Smooth Fitness has replaced the product as requested by [redacted]. We do apologize for any inconvenience to [redacted] and the Revdex.com.
 
Sincerely
[redacted]
Manager
Smooth Fitness Customer Service
[redacted]x [redacted]