Smooth Fitness, LLC

Dear [redacted]Our service department has notified [redacted] that the part is on backorder and that we will ship the part to him, once it arrives. The part is due to arrive at Smooth Fitness next month.   SincerelySmooth Fitness Customer Service###-###-####

Dear [redacted],Once again we do apologize to **. [redacted] for the delay. As stated previously the motor is currently on back order but we are manufacturing the replacement motor. This motor, as per our parts department, will arrive approximately mid-June. As communicated to **. [redacted] previously, the motor will be shipped out to him once we receive it.**. [redacted] is trying to track a parts order that did not ship, on a web tracking page that only tracks complete products e.g treadmills ellipticals etc... This web page does not provide parts tracking information. The shipment **. [redacted] was tracking was not a Smooth Fitness shipment or Smooth Fitness customer.Smooth Fitness wants to resolve this matter as quickly as possible and will send the part when it arrives. SincerelySmooth Fitness Customer Service[redacted] ext. *

Dear [redacted],We do apologize for the problems with the replacement part for [redacted]. We are resend the part to her at no charge. She will receive the part within 5 business days.SincerelySmooth Fitness Customer Service###-###-####

---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Wed, May 28, 2014 at 11:50 AM
Subject: Complaint: [redacted]
To: "[email protected]" <[email protected]>
Dear [redacted],
 
We request that this case be reopened and closed as resolved. In an effort to satisfy our customer’s concerns, Smooth Fitness has replaced the product as requested by [redacted]. We do apologize for any inconvenience to [redacted] and the Revdex.com.
 
Sincerely
[redacted]
Manager
Smooth Fitness Customer Service
[redacted]x [redacted]