Smooth Line

Ordered and Paid in Full on 11-11-2021. Was told 12 weeks for delivery. I have sent an e-mail, left one voicemail "the voice mail box in now full and cannot accept any messages". Is this company still in business?

Ordered Hardtop on 9/13/2021 paid deposit waited for 4 months, tried calling and sent email got no response. I called American Express to dispute, they tried to contact to no avail and 1/25/2022 they credited my account for the charged amount.

I would never deal with them.

Well I didn’t read the reviews as I should have but I ordered my hardtop Jan 29,2021. Paid in full 3000 bucks. Was told it would take 12 weeks to make. Waited that time and then started calling. The lady who answers the phone who “claimed” her name to be debra knows absolutely nothing. Could never tell me anything. Then I spoke with some one else who was very rude. I asked what was going on and he told me “ I don’t know!” And wouldn’t give me his name. Said I didn’t need that information. I called every week and was told the same thing. It’s been molded. Then after 5 months I finally received an email saying it was complete and was being shipped that week. Never shipped. Got another email saying the same thing it was complete and being shipped the first week of June. Never shipped and that’s where they stopped answering my calls. I’ve left several messages. Contacted the better business bureau and my credit card company in an attempt to either get my part or get my money back. I’ve been working on cars for a long time and this is by far the worse experience I’ve ever had . This is to include several eBay companies from overseas. I don’t know how this company lasts in business so long with complaints like mine and several others I’ve seen. Please buyers beware! Find another source. They will take ur money and at best get u a part when they feel like it or at worse take ur money and you get nothing. It’s been 6months now and I’m still waiting and they won’t answer my calls since my number comes up on caller id. And I’ve called so much. Attached are the emails they sent. As stated it’s “supposedly “ been complete but won’t ship it. June 15,2021

Well what can I say? I should have read the reviews first. I placed my order in January and I continue to be told it's "almost done" but they can't tell me when it will be done. They insisted on 100% payment up front to get the top made, now they have all my money and I have nothing. Never in my life (50 years) have I dealt with a company like this. I don't understand why they just don't tell you to "F" off and get it over with. I am sure they will blame covid but they have be behaving this way for years. I am sure I will never see my top and taking them to court would be a joke. I have done that in the past and it's still on them to pay, even with a court order. They best you can do is try to put a lien on property and wait it out.

I placed an order in November of 2017 for a Club Racer top for my 2009 Pontiac Solstice. They said they were having problems with PayPal at the time so they wanted me to pay a different way. No problem, I used one of my cards and charges $2,095.00. They did mention that it would take more time than Amazon gives until they cancel an order so I said O.K.. I waited 3 months and then called them. They mentioned they were having local issues but they were working on it. It's actually been a year, multiple phone calls and a certified letter stating to either ship the top or refund the money. Just let me know what they decide and all would be good. Still haven't heard back. Three times they said it would be shipped in 3 weeks and yet I haven't received it. Not sure where to go from here.

RE: [redacted]To Whom It May Concern;This letter is in response to your letter dated 05/03/16 regarding complaint submitted on 04/20/16 12:19:39 PM and assigned ID# [redacted].Smooth Line manufactures custom removable hardtops for convertible sport cars. These hardtops have been made since 1958. Smooth...

Line takes great pride in our quality. Each hardtop is handmade, one at a time, which is very time consuming. We realize that these cars are very special to our customers.We can understand Mr. [redacted]’s frustrations with the longer than anticipated manufacturing time. However, during Mr. [redacted]’s wait, the Smooth Line factory and offices had unexpectedly lost it’s lease and necessarily had to move it’s manufacturing office to a new location. This move completely disrupted the organization. The move took longer than anticipated and therefore delayed production. Communication was not the best during this period. This is not an excuse, nor Mr. [redacted]'s problem, however a fact.99 percent of our customers have endured the pain with us and have been willing to wait. Each of these hardtops are handmade to order by skilled craftsmen. All of our team puts a huge effort into each order.We very much value Mr. [redacted] as a customer and would deeply appreciate if Mr, [redacted] would reconsider his position and accept his custom hardtop.Mr. [redacted]’s hardtop is almost finished and is scheduled to be shipped May 6th. Yours trulyJack F[redacted]  Smooth Line, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Owner of the business told me that he would reimburse me for whatever it cost to repair the item which is the 214 dollars in question with regard to the complaint.   Once the repair was completed I sent him the invoice which was never reimbursed to me. Subsequently the repair was found to be ineffective and the owner of the business further agreed to reimburse me for the vinyl covering. This was in addition to the reimbursement for the repair. The only reason the owner feels that he has this option to refuses to make payment as agreed is because he failed to make the payment in a timely manner when the invoice was presented in the first place. I still have to have the vinyl top removed and the top repainted. Which entails removing the glue and prepping and painting the top which I would not have otherwise been forced to do. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern:This letter is in response to your lettered dated 11/12/2015 regarding complaint filed on 11/11/2015 5:12:02 PM and assigned ID# [redacted].Mr. [redacted] ordered a hardtop from us in which he then contacted us stating there was an issue with the Carbon Fiber exterior...

separating from the hardtop. Our products have a warranty of one year. To save the customer the expense and problem of return shipping the hardtop at his expense, we suggested he find a local shop of his choice for repair. Return shipment would require a large carton via a LTL freight carrier, which cost of over $200.Mr. [redacted] chose a local shop which charged him for repair but apparently their repairs did not satisfy him either. To show good faith we offered a full refund of $400.00 for the carbon fiber exterior which is what he paid for this upgrade. Check #[redacted], payable to [redacted], in the amount of $400.00 cleared our bank acoount yesterday, November 23, 2015.We feel the $214.00 charge is between the shop and customer because this didn't resolved the issue to the customer's satisfaction.We are a small business, and in a veiy niche market, so we strive twice as hard to achieve customer satisfaction and top quality products. Without such aim our business would otherwise crumble quickly.It is our hope that Revdex.com will dismiss this complaint completely by seeing we addressed the customer’s issue and reimbursed him for this exterior upgrade.Sincerely,Brenda ** M[redacted] Office Administrator

Review: I ordered rubber gaskets for the hard top of my MGB car and my credit card was charged on 9-14-15. They were shipped on 10-13-15. These gaskets are advertised as: "specifically made for your order." Not only were they off-the-shelf gaskets available at most any auto or hardware store for about 20% of the price, but they were not at all the type of gasket required for the top. THEY DID NOT FIT, nor could they be made to fit. I have side-by-side photos of the original gasket and what was provided by Smoothline to document that they are totally different. I returned the parts on 10-28-15.When I asked for a refund I was told that the parts are not returnable and there would be no refund. I could understand this policy if in fact the product was as advertised and "specifically made" for my auto top. They are not and are easily resold to someone else who will have the same problem. Smoothline has received the returned product.Desired Settlement: I will be satisfied (but not happy) with return of my payment less the actual cost of shipping ($7.55) the product to me. Smoothline is then out nothing but their pride and I've incurred costs of $21.55 to get and return the product and learn never to deal with them again.

Review: The product I purchased is an after market REMOVABLE hardtop for my 1999 Mustang. This would allow me to drive with the roof off when desired, but still allow me to raise my soft top in a rain emergency. The product was advertised as easy to install Attachment is very simple, does not require any modification to your Mustang and fits all 1994-2004 convertibles. Simply lower the convertible top in the normal position and attach the hardtop using the easy to turn tightening knobs. Very easy and requires only minutes No tools are required. I received the product but on installation found that it leaked very badly at the windshield header due to a visually and functionally bad fit. I sent photos to the sales department and the salesperson agreed that he understood why it was not water tight. He advised that it was the vehicle manufacturers tolerances which were at fault (every car is different). He later consulted with the workshop people who requested that I send in further photos. They then replied that I needed to have the hardtop professionally installed. After a two week delay to my inquiry installed by who? (they would not reply to my voicemail messages or accept my calls), they replied that I needed to go to a [redacted] who would adjust the windshield header seals (thereby ensuring that with my soft top up, that now would leak). This is the total limit of the support they are prepared to offer me and have no further advise to give. The leak doctor I took it to said, he charged $100/hr and that he could not say whether it would take 3 or 24 hours to fix and that at the end he would not warranty the water tightness. Regardless, he said in my case he wouldnt go near the job. I ordered my Smooth line hardtop at the beginning of December 2012. The hardtops are made to order and you pay in advance- at the time the order is placed (no refunds possible). I was told it would take 5-6 weeks for it to be delivered. Never mind that the shipping costs were outrageous, it was 5 months before mine was delivered. HEREIN LIES MY FIRST PROBLEM, I had already exceeded the 60 days where I could have gone to my credit card company and asked them to reverse the charge. Clearly, living in WA, it is not practical for me to file a small claim in PA.I believe that the company in engaged in deceptive advertising in regard to the warranty and in regard to the need to modify the vehicle. At the moment, I have a white elephant sitting in the space in my garage where my car should be parked. I cannot sell it and it is suitable for one thing- the rubbish tip. I have since surfed a number of different car forums and discovered that other buyers, over a number of years, have had identical leak and bad customer support/warranty problems.Desired Settlement: I would want the seller to fully reimburse my purchase expenses including shipping fees and pay for its disposal costs

Review: ordered corvette hard top december 1 2015 and paid in full, was told delevery would be 8 to 10 weeks,21weeks have passed and no top, every time I call I get a different excuse, they can keep there top and send my money back 2670.00, I have no use for a business that works in this mannar, if it comes to a law suit, I WILL DO THAT TOO I am fed up with excusesthey have had my money for 21 weeks.Desired Settlement: return my money, do not want any further dealings with this company, they are a joke

Business

Response:

RE: [redacted]To Whom It May Concern;This letter is in response to your letter dated 05/03/16 regarding complaint submitted on 04/20/16 12:19:39 PM and assigned ID# [redacted].Smooth Line manufactures custom removable hardtops for convertible sport cars. These hardtops have been made since 1958. Smooth Line takes great pride in our quality. Each hardtop is handmade, one at a time, which is very time consuming. We realize that these cars are very special to our customers.We can understand Mr. [redacted]’s frustrations with the longer than anticipated manufacturing time. However, during Mr. [redacted]’s wait, the Smooth Line factory and offices had unexpectedly lost it’s lease and necessarily had to move it’s manufacturing office to a new location. This move completely disrupted the organization. The move took longer than anticipated and therefore delayed production. Communication was not the best during this period. This is not an excuse, nor Mr. [redacted]'s problem, however a fact.99 percent of our customers have endured the pain with us and have been willing to wait. Each of these hardtops are handmade to order by skilled craftsmen. All of our team puts a huge effort into each order.We very much value Mr. [redacted] as a customer and would deeply appreciate if Mr, [redacted] would reconsider his position and accept his custom hardtop.Mr. [redacted]’s hardtop is almost finished and is scheduled to be shipped May 6th. Yours trulyJack F[redacted] Smooth Line, Inc.

Review: I purchased a Solstice Club Racer Hardtop with a carbon fiber textured vinyl overlay.. The vinyl overlay, which is similar to a vinyl landau or fully vinyl covered hardtop on a car. The vinyl overlay became detached from the fiberglass hardtop beneath and as it was under warranty and still is, I called Smoothline and asked them what to do about it. I was told by the owner that I should take it to a repair shop that was experienced in replacing vinyl tops. I took it to [redacted] here in [redacted] and had [redacted] call Smoothline to discuss the repair. Smoothline agreed to reimburse me for the repair. The repair did not work and the vinyl detached once again.. I called Smoothline to discuss this and we came to the conclusion that he would reimburse me for the additional cost of the vinyl covering which was $400.00 on the original purchase. He has not done eitherDesired Settlement: I would like to be refunded the amount of the original cost of the vinyl top as well as for the cost of the attempted repair as agreed to by the company for a total of $614.00.

Business

Response:

To Whom It May Concern:

Review: I have been talking with Smooth Line about purchasing a hard top for my Mazda Miata. Yesterday they sent me an order form #[redacted] to review the price break down and conditions of sale. I was to review it and if I still wanted to order it I could sign and date it, and then email it back to them. They asked for my credit card information so I would not have to send it through an email. This morning, as I reviewed the proposed purchase order I noticed it was already marked paid in full. I decided not to purchase the top and emailed them asking them to destroy my credit card information. I check my credit card to see if they had already charged me. Yes! I found that they had charged my credit card without my order, signature or authorization. I immediately tried to call them and they are not answering my phone calls; I tried three times. I emailed them again demanded a full refund. I have not received a reply. Upon reviewing their Revdex.com report I found that in their other complaint they also refused to reply to the complainant.Desired Settlement: I just want a full refund.

Business

Response:

RE: [redacted]To Whom It May Concern:This letter is in response to your letter dated 07/08/20 15 regarding complaintfiled on 7/8/2015 12:19:39 PM and assigned ID# [redacted].Mr. [redacted] contacted us via email address [redacted] on June30, 2015 stating his interest in a hardtop for his wife’s 2001 Miata as we are inthe business of building custom hardtops. We responded on July 1, 2015 with aprice quote based on his email including a special reduced price offer. He thenemailed again on this date questioning pricing and clarification versus what hesaw on our website. On July 2, 2015 we responded via email to clarify pricing aswell as included our pricing sheet to assist him with understanding our pricebase. He was then again emailed pointing out shipping cost quote to bothcommercial and residential address. He responded that day stating it would becommercial to the UPS store and wanted to confirm the new full price deliveredwould be $1829. He asked ‘is that correct’ and if it is ‘let’s do this!’On July 6, 2015 Mr. [redacted] emailed again with different option specifics and a zipcode for shipping and we responded that day with a new quote and specialpricing offer based on his new choices for a custom built hardtop. Our emailstated if he was ready to place his order for a custom built hardtop to call ourSales Line at ###-###-#### and he did just that.0n July 7th Mr. [redacted] called our Sales Line and stated he wanted to place hisorder for a custom built hardtop. He spoke with Jack who confirmed with himwhat he wanted since it changed from the first email to the final email. Mr.[redacted] was told at that time that payment was in advance since these are custombuilt hardtops and he provided his credit card information for processing. We ranhis credit card to ensure it cleared, as we do with all orders, and emailed hisconfirmation around 11:30am for review to ensure accuracy before productionbegan. We request customers sign and return per our credit card processor’sguidelines for fraud prevention. To date we have had zero complaints on thisprocess.As acknowledged by his email, it was explained to him by phone on 7/8/15 thathe would be refunded his payment less bank charges after the transaction processwas complete. Mr. [redacted] rudely hung up before the conversation was complete.Your letter indicates he filed a claim against us just one hour and twelve minutesafter his email to cancel the order. Banks as well as our credit card processingvendor typically allot 48 hours for a transaction to be completed. In fact, on July9th the amount for his purchase was only “in process” through our bank andtherefore not yet cleared as a deposit. This amount was fully processed in ouraccount on Friday, July 10, 2015. To protect against fraud it is a commonbusiness practice to process a refund after it has officially cleared as a deposit asthere is no guarantee of funds until then.Our standard policy is $500 non-refbndable fee for cancellation. However, thisfee will be waived and we will process a refund minus the banking transactionfees our company incurred to process the order. His order #[redacted] was for theamount of $1729.00, minus $51.87 (2.99% cc processing fee we get accessed) fora total of $1, 677.13 which is being processed today via Mr. [redacted]’s credit card.We feel Mr. [redacted]’s complaint against us is ridiculous in addition to unfair. Ourcompany went above and beyond to provide him with options and pricing for acustom built hardtop. He called us, clearly placed a phone order and supplied hiscredit card information for payment. We then processed it based on his call to us,sent him the order for review. The next day he cancelled the order andimmediately filed a complaint. We had no time to address this matter and find ithard to believe that Revdex.com would accept a claim on a purchase that was just madeespecially because the customer changed his mind on an order that he clearlyknew was a custom made-to-order item.We are a small business, and in a very niche market, so we strive twice as hardfor customer satisfaction and top quality products. Without such aim ourbusiness would otherwise crumble quickly.It is our hope that Revdex.com will dismiss this complaint completely by seeing thiscustomer acted too hastily filing a complaint and unfairly not giving ourcompany time to satisfy his demand of a refund after so quickly changing hismind. The above surely demonstrates that this customer was indecisive to beginwith, changing what he wanted from first contact, and we kept up with hisrequests on information, pricing, etc. and would have continued in such a mannergiven the opportunity.Sincerely,[redacted]Office Administrator

Consumer

Response: