SMY ClusterMaker

Review: I visited www.smyperformance.com to buy a SMY Dual Gauge Pod 2002-2007 WRX & STI. the list price was marked at $95.00 but was crossed out and had a special price of $85.00. There was no other description on the item related to pricing. When I added the item to the shopping cart, the price came up as the regular price. The site offered an online message chat so I wrote the about this issue. I was told that the special price was from a sale a week earlier and the web administrator was too busy to update the item and that he could not honor it. I attached a screen shot of the page with the date and time showing.Desired Settlement: I would like to purchase the item at the advertised special price.

Business

Response:

I intially tried to explain to this customer that the website company I use to host my site has a glitch in there system I was not aware that even though I put an item on sale for a set period of time even after the time expired the sale stayed. Just happened to be the time the customer noticed it I was working on getting the glitched fixed with the web designer and the web hosting company.

I ended up offering him that discounted price but he didn't end up purchasing it deciding he rather file a complaint making himself feel better I guess.

At that time I offered him the discounted price only if he did not file the complaint. Seeing he decided to file it my offer has expired. I will not honor the customer that pricing again. It was a glitch in the web hosting site, I had no control over or knew about. The sale was advertised all over [redacted] and forums with a date provided. He even noted he was on the forum I posted the sale. This also wasn't the only item on sale. I have a lot of items on sale on my site marked down from MSRP. There are a few of our own products that we made the sale for labor day Sept * - [redacted]. Customer had 7 days to take advantage as many did.

I have the conversation with said customer saved on my live chat database if needed I can supply it to you as evidence showing that I offered him the discounted price. At the time of the conversation I was out of the office and in my car so I had to pull over to the side. Shows you that even great customer service isn't good enough for some.

Thank you

SMY

Business

Response:

Revdex.com,

I would like to submit a screen grab of the online LIVE chat conversation [redacted] and I was having. You can clearly see that either [redacted] is lying or missed our opportunity to offer him the pricing that he saw. It can easily be missed probably because [redacted] was upset about the situation that I was trying to explain to him. If the entire conversation is needed we can supply that as well.

We are attaching the screen shot to this email. Thank you so much for your time and I hope this case can finally be solved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,