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Snack Shack Reviews (3)

Sent: Friday, October 02, 2015 5:07 PM To: drteam Subject: Case # [redacted]- Air Tech of Houston   Dear Revdex.com,   Thank you for reaching out to us in regards to an unsatisfied customer.  We most certainly valve our customers and want to make sure this is resolved. If for any reason a...

customer is unsatisfied with their services and wish to use another company we completely understand. We will always ask that the customers send in a copy of the their invoice so we may document and reference with a refund  if needed.   I understand Mr. [redacted] concerns and apologize for any miscommunication .  We would like to offer a full refund to Mr. [redacted] and his wife. Please submit an invoice from the provided service company that followed up.  Upon receiving and review we will issue a refund in the same form of payment used at our visit.   Again we apologized for any inconvenience and hope Mr. [redacted] will continue to use us in the furture.   Thank you,   JJ [redacted] Office Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.I did correspond with this company via email and multiple times by phone and at the time they weren't willing to accept the terms unless they were to do an onsite inspection.  I explained to them that I did not trust their company after their technicians most recent actions and would not allow them in my home again.

Per our previous response.  A refund will not be issued. We would usually at this point issue the refund and take everything into consideration, BUT due to the multiple reviews the customer continued to post possibly damaging comments , we will not proceed. We have always held a high "Resolved" rate with Revdex.com and understand that this may be marked unresolved.  Air Tech of Houston

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Address: Kapaau, Hawaii, United States, 96755

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