Snail Tail, Inc.

I ordered fruit flies and never ever heard anything from them. So I attempted to reach them by email a few times to find out what was going on with the fruit fly order. The next thing I knew they refunded my money, Which I appreciate that but I would like to have known why they did not come through with the order. I never heard anything from them which I thought was very rude. Now I am low on fruit flies and searching for another deal to replenish my stock. Stay away from SnailTails.

Revdex.com:At this time, I have not been contacted by Snail Tail, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Made a purchase of Fruitflies from this business, and was not happy with the contents of the containersThey advertise that these products will produce thousands of flies over several weeksThis did not happenThe contents were less than productive, and all the flies died within two or three weeks and the medium dried outNo response from the two emails I sent, with pictures

At this time, I have been contacted directly by Snail Tail, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: The extent of the contact from this business was one email after the complaint was filedThe email is as follows: Hello, Sorry, it has been very busy here lately, but I will look into this and get back to you with a proper response at some point todayThank you for your patience-***Since this email (which I received on January ***) I have had no other response from the companyThey have not addressed my complaint in any way, and the lack of follfrom this email has done nothing but exacerbate the situationThere is no other way to communicate with this company except via email, as the telephone number listed is disconnected In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

I purchased two flightless fruit fly kits (Drosophila Melanogastor) I received the shipment on December **, and have been trying to contact the company for nearly two months now with no response whatsoever The shipment contained two kits frozen solid with no flies alive I still have the kits with all the dead flies and have sent those pictured to the company I have tried emailing both emails that are listed and calling the numbers affiliated with the website (again, with no response) Snail Tail Inchas a guarantee on their official website promising 100% live arrival of flies, this promise is being ignored and not kept I have had to buy expensive fruit flies in the mean time to keep my animals alive, one frog has died I would either like my money (with shipping fee's) refunded or would like new shipments of my order as soon as possible Thanks

I ordered fruitfly culturesThe cultures had little media and little excelsiorThere were some live flies in the containers that were supposed to produce more flies, but the flies never produced even after several weeksContacted customer service email but have never received an email back from them to make this issue rightWould like at least a partial refund

I purchased two flightless fruit fly kits (Drosophila Melanogastor) I received the shipment on December **, and have been trying to contact the company for nearly two months now with no response whatsoever
The shipment contained two kits frozen solid with no flies alive I still have the kits with all the dead flies and have sent those pictured to the company
I have tried emailing both emails that are listed and calling the numbers affiliated with the website (again, with no response)
Snail Tail Inchas a guarantee on their official website promising 100% live arrival of flies, this promise is being ignored and not kept I have had to buy expensive fruit flies in the mean time to keep my animals alive, one frog has died
I would either like my money (with shipping fee's) refunded or would like new shipments of my order as soon as possible
Thanks

Paid for fruit flies and separate fruit flies and paid for auto shipHave received nothing can't get a hold of them by phone or e mailI want my money back one price was for over$And the other was over$its not much but to me it is they are theives

At this time, I have been contacted directly by Snail Tail, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
The extent of the contact from this business was one email after the complaint was filedThe email is as follows:Hello, Sorry, it has been
very busy here lately, but I will look into this and get back to you with a proper response at some point todayThank you for your patience-***.Since this email (which I received on January ***) I have had no other response from the companyThey have not addressed my complaint in any way, and the lack of follfrom this email has done nothing but exacerbate the situationThere is no other way to communicate with this company except via email, as the telephone number listed is disconnected. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Made a purchase of Fruitflies from this business, and was not happy with the contents of the containersThey advertise that these products will produce thousands of flies over several weeksThis did not happenThe contents were less than productive, and all the flies died within two or three weeks and the medium dried outNo response from the two emails I sent, with pictures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Snail Tail, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

At this...

time, I have been contacted directly by Snail Tail, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The extent of the contact from this business was one email after the complaint was filed. The email is as follows:
Hello, Sorry, it has been very busy here lately, but I will look into this and get back to you with a proper response at some point today. Thank you for your patience. -[redacted].
Since this email (which I received on January [redacted]) I have had no other response from the company. They have not addressed my complaint in any way, and the lack of follow-up from this email has done nothing but exacerbate the situation. There is no other way to communicate with this company except via email, as the telephone number listed is disconnected. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On May **, I placed an order for flightless fruit flies for five froglets. Over the course of the next week, I attempted to reach Snail Tail on May **, **, and ** via email and web form (I have all the emails, and can supply if requested). I was unable to call, as the phone number was disconnected.On June**, I contested the charge with [redacted] and [redacted], and submitted a complaint with the Revdex.com. The following day, I receive and email from the company letting me know there had been some sort of auto accident and several orders were neglected. He said if I dismissed my complaint, the items would be sent with freebies. I replied, letting him know all of our froglets had died, and I needed a refund. I have all of these emails, as well.Today, I received a letter from [redacted] stating that the seller had supplied the required documentation, and I was being charged again.Desired Settlement: refund of purchase price of $17.22

Consumer

Response:

At this time, I have not been contacted by Snail Tail, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered two Drosophila hydei fly cultures from this business in December of 2015. The cultures shipped on the [redacted] and arrived on the [redacted]. I was extremely disappointed to find that the cultures were very poorly packaged and labeled. This poor labeling had caused them to be inverted at some point, which led all of the flies in the cultures to die. Upon receiving my package and finding two dead cultures, I reached out to customer service to try to remedy the situation, either receive new cultures or a refund. According to their website, all of their cultures are guaranteed to arrive live, so I thought it would be no problem asking for this. I included pictures of the cultures showing that the flies inside had died. I have now contacted the company twice through email, and they have failed to return my messages both times. I tried calling the phone number listed as well, but it seems to have been disconnected.Desired Settlement: I would like a refund for the price of the cultures, which was $19.32.

Consumer

Response:

At this time, I have been contacted directly by Snail Tail, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The extent of the contact from this business was one email after the complaint was filed. The email is as follows:Hello, Sorry, it has been very busy here lately, but I will look into this and get back to you with a proper response at some point today. Thank you for your patience. -[redacted].Since this email (which I received on January [redacted]) I have had no other response from the company. They have not addressed my complaint in any way, and the lack of follow-up from this email has done nothing but exacerbate the situation. There is no other way to communicate with this company except via email, as the telephone number listed is disconnected. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]