This customer was provided with a base quote of $1,on the telephone PRIOR to her bringing her vehicle in She was also advised that, depending on the results of our diagnostic, (which we would do for free once she brought the vehicle in), there may be additional costs based on any additional parts that may be requiredAfter she brought her vehicle in, and following our diagnostic, (which we did not charge her for), she was provided with a very detailed description of the cause of her transmission failure and the exact cost of the repairs, which was $2, This quote included an "optional" shift kit, (which corrects manufacturer deficiencies and extends the life of the transmission but was not required to fix it), and other non-transmission related repairs such as various oil leaks Mrs [redacted] advised that she could not spend more than $2, We advised her that we could effect the necessary repairs without the shift kit and repairing the various oil leaks Mrs [redacted] said that she would address those issues at a later date and authorized us to complete the repairs With that, her transmission was rebuilt and was ready to re-install the next day At @ 6:AM, she called the store and left a message that she had decided not to do the repairs and that she just wanted to pick the vehicle up.I called and spoke with Mr [redacted] and explained that the repairs, per his wife's verbal authorization, had already been completed Mr [redacted] advised me that his wife does not have the right to make that decision without consulting him first and that he never signed an authorization and wanted his car back just as she brought it inI explained to him that we were past that point based on his wife's authorization In order to resolve the situation for Mr [redacted] , I offered him the original phone quote of $1,that they were aware of before they even brought their vehicle in and told him that we would take the loss on the additional parts that we replaced in his transmission Mr [redacted] refused all offers to resolve the issue short of us giving him the repairs for free.Having exhausted all attempts to resolve the issue amicably, Mr [redacted] was provided with his transmission, including all the internal parts that we removed, and his vehicle was released to him without charge[redacted] ,Operations Manager###-###-####
This customer was provided with a base quote of $1,475. on the telephone PRIOR to her bringing her vehicle in. She was also advised that, depending on the results of our diagnostic, (which we would do for free once she brought the vehicle in), there may be additional costs based on any...
additional parts that may be required. After she brought her vehicle in, and following our diagnostic, (which we did not charge her for), she was provided with a very detailed description of the cause of her transmission failure and the exact cost of the repairs, which was $2,542.00. This quote included an "optional" shift kit, (which corrects manufacturer deficiencies and extends the life of the transmission but was not required to fix it), and other non-transmission related repairs such as various oil leaks. Mrs. [redacted] advised that she could not spend more than $2,000.00. We advised her that we could effect the necessary repairs without the shift kit and repairing the various oil leaks. Mrs. [redacted] said that she would address those issues at a later date and authorized us to complete the repairs. With that, her transmission was rebuilt and was ready to re-install the next day. At @ 6:AM, she called the store and left a message that she had decided not to do the repairs and that she just wanted to pick the vehicle up.I called and spoke with Mr. [redacted] and explained that the repairs, per his wife's verbal authorization, had already been completed. Mr. [redacted] advised me that his wife does not have the right to make that decision without consulting him first and that he never signed an authorization and wanted his car back just as she brought it in. I explained to him that we were past that point based on his wife's authorization. In order to resolve the situation for Mr. [redacted], I offered him the original phone quote of $1,475. that they were aware of before they even brought their vehicle in and told him that we would take the loss on the additional parts that we replaced in his transmission. Mr. [redacted] refused all offers to resolve the issue short of us giving him the repairs for free.Having exhausted all attempts to resolve the issue amicably, Mr. [redacted] was provided with his transmission, including all the internal parts that we removed, and his vehicle was released to him without charge.[redacted],Operations Manager###-###-####
Letter to Revdex.com 8/10/17Hi [redacted], I wanted to respond to the compliant by [redacted]. She was unhappy about ournot getting a refund for the eclipse so she contacted us. She first yelled at a few of theemployees so we had our communication through emails. We explained our policy and...
pointedout on the email confirmation where it explained our policy. As vou can see below she decidedto keep her reservation and will be staving with us on August 20th and 21st.We appreciate your willingness to help and to listen to our side of the situation. Below aresome of our email conversations. If you have any further question please feel free to call me at208-523-3362Thankyou, Joan V[redacted]Snake River RV Park & CampgroundConfirmation email:From: Snake River RV Park <[redacted]@hotmail.com>Sent: Friday, February 10, 2017 11:08 AMTo: [redacted]Subject: Your reservation confirmationFrom:Snake River R.V. Park1440 Lindsay BlvdIdaho Falls, ID 83402208-523-3362Guest Information:[redacted]Sonoma, CA USAWe have no intent on reselling your site "maybe 2 or 3 times" your name is still on the site. Wehave not resold any of the reservation for the eclipse. I feel like we have been very reasonableand have tried to help. I asked you what a fair compromise would be however since you didnot come up with anything we would like to offer you 2 night stay at any time in the future.Thank you,JoanFrom: [redacted] <[redacted].[redacted][email protected]>Sent: Wednesday, July 26, 2017 10:51 AMTo: Snake River RV ParkSubject: Re: Snake River Campground-/'The email confirmation you sent me said there was a 48 hour cancellation. Whatever you "told'me on the phone is voidable, what you wrote in the confirmation is not and is considered to bepart of the contract we have with each other.Refund all my money except for $10.00 dollars for administration fees.Re: Snake River CampgroundSnake River RV ParkSat 7/29, 12:21 PM[redacted] ([redacted].[redacted][email protected])Hi [redacted],Below is a copy of the first confirmation that we sent you. As you stated what is written is"considered to be part of the contract we have with each other". On line 7 it says that:"All deposits made to guarantee sites are non-refundable".You can also see that on the last line it shows Deposit Paid: $180.80Thank You for choosing Snake River RV Park for your camping experience.This letter is to confirm your reservation with us.The details of the reservation are below, as well as any charges and/or deposits to youraccount.Please contact us as soon as possible if any corrections are necessary.48 hour cancellation. Cancellations made within the 48 hour time frame are subject to onenights camping fee.No show guests are subject to one nights camping fee.All deposits made to guarantee sites are non-refundable.Confirmation#: [redacted]Reservation made on: Man, Dec 19, 2016First Night: Sun, Aug 20, 2017Check In: 1:00PMLast Night: Wed, Aug 23, 2017Check Out: 11:00 AM (on Thu, Aug 24, 2017}Site Type: F BlType : NormalDeposit Paid: $180.80On Tue, Jul25, 2017 at 11:26 AM, Snake River RV Park <[redacted]@hotmail.com> wrote:Hi [redacted], The amount of notice you gave is not the issue. You were told the eclipse was aspecial event and there would be no refunds once we ran your credit card when you made thereservation. You were also told you had till January to cancel the reservation if you wanted tocancel.I am sorry that you did not understand the policy.Thank you, JoanFrom: [redacted] <[redacted].[redacted][email protected]>Sent: Monday, August 7, 2017 12:15 PMTo: Snake River RV ParkSubject: Re: Your reservation confirmation '* well allrighty then , I'm cancelling my cancellation and arriving on the date in the reservationsee you thenFrom: Snake River RV Park <[email protected]>Snake River RV ParkReplyMon 8/7, 1:24PM[redacted] ([redacted].[redacted][email protected])[redacted],So glad you will be coming, we are looking forward to it. Travel safe and see you then!Snake River Camground
This customer was provided with a base quote of $1,on the telephone PRIOR to her bringing her vehicle in She was also advised that, depending on the results of our diagnostic, (which we would do for free once she brought the vehicle in), there may be additional costs based on any additional parts that may be requiredAfter she brought her vehicle in, and following our diagnostic, (which we did not charge her for), she was provided with a very detailed description of the cause of her transmission failure and the exact cost of the repairs, which was $2, This quote included an "optional" shift kit, (which corrects manufacturer deficiencies and extends the life of the transmission but was not required to fix it), and other non-transmission related repairs such as various oil leaks Mrs [redacted] advised that she could not spend more than $2, We advised her that we could effect the necessary repairs without the shift kit and repairing the various oil leaks Mrs [redacted] said that she would address those issues at a later date and authorized us to complete the repairs With that, her transmission was rebuilt and was ready to re-install the next day At @ 6:AM, she called the store and left a message that she had decided not to do the repairs and that she just wanted to pick the vehicle up.I called and spoke with Mr [redacted] and explained that the repairs, per his wife's verbal authorization, had already been completed Mr [redacted] advised me that his wife does not have the right to make that decision without consulting him first and that he never signed an authorization and wanted his car back just as she brought it inI explained to him that we were past that point based on his wife's authorization In order to resolve the situation for Mr [redacted] , I offered him the original phone quote of $1,that they were aware of before they even brought their vehicle in and told him that we would take the loss on the additional parts that we replaced in his transmission Mr [redacted] refused all offers to resolve the issue short of us giving him the repairs for free.Having exhausted all attempts to resolve the issue amicably, Mr [redacted] was provided with his transmission, including all the internal parts that we removed, and his vehicle was released to him without charge[redacted] ,Operations Manager###-###-####
This customer was provided with a base quote of $1,475. on the telephone PRIOR to her bringing her vehicle in. She was also advised that, depending on the results of our diagnostic, (which we would do for free once she brought the vehicle in), there may be additional costs based on any...
additional parts that may be required. After she brought her vehicle in, and following our diagnostic, (which we did not charge her for), she was provided with a very detailed description of the cause of her transmission failure and the exact cost of the repairs, which was $2,542.00. This quote included an "optional" shift kit, (which corrects manufacturer deficiencies and extends the life of the transmission but was not required to fix it), and other non-transmission related repairs such as various oil leaks. Mrs. [redacted] advised that she could not spend more than $2,000.00. We advised her that we could effect the necessary repairs without the shift kit and repairing the various oil leaks. Mrs. [redacted] said that she would address those issues at a later date and authorized us to complete the repairs. With that, her transmission was rebuilt and was ready to re-install the next day. At @ 6:AM, she called the store and left a message that she had decided not to do the repairs and that she just wanted to pick the vehicle up.I called and spoke with Mr. [redacted] and explained that the repairs, per his wife's verbal authorization, had already been completed. Mr. [redacted] advised me that his wife does not have the right to make that decision without consulting him first and that he never signed an authorization and wanted his car back just as she brought it in. I explained to him that we were past that point based on his wife's authorization. In order to resolve the situation for Mr. [redacted], I offered him the original phone quote of $1,475. that they were aware of before they even brought their vehicle in and told him that we would take the loss on the additional parts that we replaced in his transmission. Mr. [redacted] refused all offers to resolve the issue short of us giving him the repairs for free.Having exhausted all attempts to resolve the issue amicably, Mr. [redacted] was provided with his transmission, including all the internal parts that we removed, and his vehicle was released to him without charge.[redacted],Operations Manager###-###-####
Letter to Revdex.com 8/10/17Hi [redacted], I wanted to respond to the compliant by [redacted]. She was unhappy about ournot getting a refund for the eclipse so she contacted us. She first yelled at a few of theemployees so we had our communication through emails. We explained our policy and...
pointedout on the email confirmation where it explained our policy. As vou can see below she decidedto keep her reservation and will be staving with us on August 20th and 21st.We appreciate your willingness to help and to listen to our side of the situation. Below aresome of our email conversations. If you have any further question please feel free to call me at208-523-3362Thankyou, Joan V[redacted]Snake River RV Park & CampgroundConfirmation email:From: Snake River RV Park <[redacted]@hotmail.com>Sent: Friday, February 10, 2017 11:08 AMTo: [redacted]Subject: Your reservation confirmationFrom:Snake River R.V. Park1440 Lindsay BlvdIdaho Falls, ID 83402208-523-3362Guest Information:[redacted]Sonoma, CA USAWe have no intent on reselling your site "maybe 2 or 3 times" your name is still on the site. Wehave not resold any of the reservation for the eclipse. I feel like we have been very reasonableand have tried to help. I asked you what a fair compromise would be however since you didnot come up with anything we would like to offer you 2 night stay at any time in the future.Thank you,JoanFrom: [redacted] <[redacted].[redacted][email protected]>Sent: Wednesday, July 26, 2017 10:51 AMTo: Snake River RV ParkSubject: Re: Snake River Campground-/'The email confirmation you sent me said there was a 48 hour cancellation. Whatever you "told'me on the phone is voidable, what you wrote in the confirmation is not and is considered to bepart of the contract we have with each other.Refund all my money except for $10.00 dollars for administration fees.Re: Snake River CampgroundSnake River RV ParkSat 7/29, 12:21 PM[redacted] ([redacted].[redacted][email protected])Hi [redacted],Below is a copy of the first confirmation that we sent you. As you stated what is written is"considered to be part of the contract we have with each other". On line 7 it says that:"All deposits made to guarantee sites are non-refundable".You can also see that on the last line it shows Deposit Paid: $180.80Thank You for choosing Snake River RV Park for your camping experience.This letter is to confirm your reservation with us.The details of the reservation are below, as well as any charges and/or deposits to youraccount.Please contact us as soon as possible if any corrections are necessary.48 hour cancellation. Cancellations made within the 48 hour time frame are subject to onenights camping fee.No show guests are subject to one nights camping fee.All deposits made to guarantee sites are non-refundable.Confirmation#: [redacted]Reservation made on: Man, Dec 19, 2016First Night: Sun, Aug 20, 2017Check In: 1:00PMLast Night: Wed, Aug 23, 2017Check Out: 11:00 AM (on Thu, Aug 24, 2017}Site Type: F BlType : NormalDeposit Paid: $180.80On Tue, Jul25, 2017 at 11:26 AM, Snake River RV Park <[redacted]@hotmail.com> wrote:Hi [redacted], The amount of notice you gave is not the issue. You were told the eclipse was aspecial event and there would be no refunds once we ran your credit card when you made thereservation. You were also told you had till January to cancel the reservation if you wanted tocancel.I am sorry that you did not understand the policy.Thank you, JoanFrom: [redacted] <[redacted].[redacted][email protected]>Sent: Monday, August 7, 2017 12:15 PMTo: Snake River RV ParkSubject: Re: Your reservation confirmation '* well allrighty then , I'm cancelling my cancellation and arriving on the date in the reservationsee you thenFrom: Snake River RV Park <[email protected]>Snake River RV ParkReplyMon 8/7, 1:24PM[redacted] ([redacted].[redacted][email protected])[redacted],So glad you will be coming, we are looking forward to it. Travel safe and see you then!Snake River Camground