Snapbooth Entertainment was started in by a Bride & Groom who had a photobooth at their weddingOur company has successfully completed over events and this
is our first dispute.Between *** ***, *** ***, ***, And *** we have over out of star reviews and are the preffered vendor at over venues in *** including the Venue that ** will be married on in March of Our company is partners with and donates our booth to: *** * ***, ***, *** *** ***, *** *** ***, *** *** ***, and many others in the communityOur primary goal as a company is customer service and to ensure the client has the best possible experienceI received a Voicemail from ** on June 24th, and returned it the next dayAfter speaking on the phone she stated that our pricing was a little higher then what they wanted to spend but because we were the preffered vendor, they read our great reviews, they had a very large group that only our booth can accommodate, and the photo quality was outstanding she wanted to find out moreWe do not meet with clients on one one because we do not have an office, and we provide a video on our website that shows our services in action, as well as our reviews to back up our services and experience** was pleasantly insistent on meeting with me so that we can go over all details of the day, pricing, packages, and the terms and conditions of how it works to secure the dateI am very understanding that for a Bride planning a wedding we want to take that stress awayWe had an event staffed and on the calendar for June 29th, 2013, only days later then we spoke and scheduled a time to meetMy team (*** & ***) was up there and all setup at 8AM and I would meet ** at 12:30PMThe only reason that I traveled to this venue was to meet with ** and *** so that we can go over all the details of the package and experience, I was not there to run the booth as it was already staffed for that day** mentioned the other company had a price that was a little less around ($50-$100) but not include the few options that we offered like: Larger 4xphotos, Attendant to make the scrapbook, Pictures uploaded online the next day, and the ability to print multiple pictures at the event and her favorite part was our photo qualityBeing a vendor at her venue means we can setup early without her being charged anything extra, and that we know the best layout for the roomWith her group size of this meant that we can print up to photos where as the other company was only able to print about photos so that was the biggest selling pointWith half of those photos going in the scrapbook it meant that out of her guests would not have a photo vswith our booth and "Wireless Remote Prints Feature" each guest could take home photos plus still have put of them in the scrapbookWe went above and beyond to reduce the price from $listed on our site to $including all taxes and fees. $off our price to ensure she had the best experienceWe went over the terms and conditions of the agreement, and after going over all details of the timeline, package we were given the $non refundable deposit to secure the dateWe then went back over the details, and on our website we booked the event live at the event Once all details were entered by me I asked them to confirm everything before submitting itYou can read this on our website before we processed the card:
A non-refundable retainer in the amount of $is due upon signing of this contractThe remaining amount is due days in advance of the client’s eventIf client has not paid balance in full days prior to event, the client will forfeit non-refundable retainer and all moneys paid to provider after reasonable attempts by provider through phone & emailIf client is paying by credit card, client agrees to have provider charge clients credit card for payment of servicesWe met on a Friday and the agreement was sent on at 3:50PM to ** from Snapboothhours later I received an email at 5:30PM asking about the section about providing a vendor meal to our staffThis is common for weddings to provide a vendor meal for any person there for the wedding like the DJ, photographer, photobooth operator, videographer, bartender, etcWe list this section in our agreement so that we can give her a final head count to give to her catering companiesMost companies provide so many free vendor meals, or provide them at a reduced cost. She mentioned a scenario we have not run into before that to add one meal she would have to buy another mealsThat same day at 10:11PM on I removed that section from the agreement and sent a modified agreementThis was now the 3rd time that ** had gone through all sections of the email including the second of the $non refundable retainerAs a recap:
When we first spoke on the phone to setup our meeting I explained that the way to secure the date was through a $non refundable depositThis was the reason a card was brought to secure the dateAt the meeting I went through the details and explained that the non refundable deposit was required to hold the dateShe gave us her card and I confirmed all the details of the package before submitting it online with her there and card in handThen a second time before confirming it onlineThe third time she had a chance to read about the $non refundable deposit was having the agreement in hand and she read through every detail to have found out about the vendor meal, which we quickly explained and corrected to ensure she was given the best customer serviceNothing was ever mentioned about the non refundable deposit
Snapbooth Entertainment was started in by a Bride & Groom who had a photobooth at their weddingOur company has successfully completed over events and this
is our first dispute.Between *** ***, *** ***, ***, And *** we have over out of star reviews and are the preffered vendor at over venues in *** including the Venue that ** will be married on in March of Our company is partners with and donates our booth to: *** * ***, ***, *** *** ***, *** *** ***, *** *** ***, and many others in the communityOur primary goal as a company is customer service and to ensure the client has the best possible experienceI received a Voicemail from ** on June 24th, and returned it the next dayAfter speaking on the phone she stated that our pricing was a little higher then what they wanted to spend but because we were the preffered vendor, they read our great reviews, they had a very large group that only our booth can accommodate, and the photo quality was outstanding she wanted to find out moreWe do not meet with clients on one one because we do not have an office, and we provide a video on our website that shows our services in action, as well as our reviews to back up our services and experience** was pleasantly insistent on meeting with me so that we can go over all details of the day, pricing, packages, and the terms and conditions of how it works to secure the dateI am very understanding that for a Bride planning a wedding we want to take that stress awayWe had an event staffed and on the calendar for June 29th, 2013, only days later then we spoke and scheduled a time to meetMy team (*** & ***) was up there and all setup at 8AM and I would meet ** at 12:30PMThe only reason that I traveled to this venue was to meet with ** and *** so that we can go over all the details of the package and experience, I was not there to run the booth as it was already staffed for that day** mentioned the other company had a price that was a little less around ($50-$100) but not include the few options that we offered like: Larger 4xphotos, Attendant to make the scrapbook, Pictures uploaded online the next day, and the ability to print multiple pictures at the event and her favorite part was our photo qualityBeing a vendor at her venue means we can setup early without her being charged anything extra, and that we know the best layout for the roomWith her group size of this meant that we can print up to photos where as the other company was only able to print about photos so that was the biggest selling pointWith half of those photos going in the scrapbook it meant that out of her guests would not have a photo vswith our booth and "Wireless Remote Prints Feature" each guest could take home photos plus still have put of them in the scrapbookWe went above and beyond to reduce the price from $listed on our site to $including all taxes and fees. $off our price to ensure she had the best experienceWe went over the terms and conditions of the agreement, and after going over all details of the timeline, package we were given the $non refundable deposit to secure the dateWe then went back over the details, and on our website we booked the event live at the event Once all details were entered by me I asked them to confirm everything before submitting itYou can read this on our website before we processed the card:
A non-refundable retainer in the amount of $is due upon signing of this contractThe remaining amount is due days in advance of the client’s eventIf client has not paid balance in full days prior to event, the client will forfeit non-refundable retainer and all moneys paid to provider after reasonable attempts by provider through phone & emailIf client is paying by credit card, client agrees to have provider charge clients credit card for payment of servicesWe met on a Friday and the agreement was sent on at 3:50PM to ** from Snapboothhours later I received an email at 5:30PM asking about the section about providing a vendor meal to our staffThis is common for weddings to provide a vendor meal for any person there for the wedding like the DJ, photographer, photobooth operator, videographer, bartender, etcWe list this section in our agreement so that we can give her a final head count to give to her catering companiesMost companies provide so many free vendor meals, or provide them at a reduced cost. She mentioned a scenario we have not run into before that to add one meal she would have to buy another mealsThat same day at 10:11PM on I removed that section from the agreement and sent a modified agreementThis was now the 3rd time that ** had gone through all sections of the email including the second of the $non refundable retainerAs a recap:
When we first spoke on the phone to setup our meeting I explained that the way to secure the date was through a $non refundable depositThis was the reason a card was brought to secure the dateAt the meeting I went through the details and explained that the non refundable deposit was required to hold the dateShe gave us her card and I confirmed all the details of the package before submitting it online with her there and card in handThen a second time before confirming it onlineThe third time she had a chance to read about the $non refundable deposit was having the agreement in hand and she read through every detail to have found out about the vendor meal, which we quickly explained and corrected to ensure she was given the best customer serviceNothing was ever mentioned about the non refundable deposit