Snap Fitness Development LLC

Initial Business Response / [redacted] (1000, 12, 2016/01/19) */ Member states they tried to cancel at the beginning of October, I understand he was not responded to, because the owner walked away from the businessThe person used the fitness center in October, therefore, should have paid for it, there is a day notice in writing required, he would have paid for NovemberThe member transferred the membership to Fargo, used the club in Fargo in November, member paid for December, without a day notice was terminated before the month of JanuaryThe member if treated properly, should owe for one more month of January and was notTherefore, I do not understand the complaint unless the member is trying to find out how it is he can make things right, by paying for the month of January Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent a number of emails from there website asking how to cancel my membershipThere was no manager at the Maple Plain LocationThe three visits I made there was to look for a manager to cancel my membershipSince no one from the corporate office customer service returned my call or responded to my emails I decided to transfer my membership to Fargo NDAfter a couple of visits I decided I did not want to continue thereI called the manager of that location and asked to cancel my membershipShe told me she would and to follow up with an email to her to let her know I wanted to cancelI asked her if I needed to come into the store in my email and did not receive a responseI called several times and stopped by the store but never received a responseI have noticed a number of complaints on the internet regarding the same problemIt appears that Snap Fitness is purposely making it difficult to cancel a membershipThey should have an option on there web site to cancel a membershipWhy would they not respond to my emails or callsThey leave no options to cancel a membership if there is no manager at a store you are a member atMy next step will be to file a complaint with Minnesota attorney general to see if they can force Snap Fitness to provide a easier option to cancel a membership or at least provide information on there website on what to do in this situation

Initial Business Response /* (1000, 12, 2016/01/19) */
Member states they tried to cancel at the beginning of October, I understand he was not responded to, because the owner walked away from the business. The person used the fitness center in October, therefore, should have paid for it, there is...

a 30 day notice in writing required, he would have paid for November. The member transferred the membership to Fargo, used the club in Fargo in November, member paid for December, without a 30 day notice was terminated before the month of January. The member if treated properly, should owe for one more month of January and was not. Therefore, I do not understand the complaint unless the member is trying to find out how it is he can make things right, by paying for the month of January.
Initial Consumer Rebuttal /* (3000, 14, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent a number of emails from there website asking how to cancel my membership. There was no manager at the Maple Plain Location. The three visits I made there was to look for a manager to cancel my membership. Since no one from the corporate office customer service returned my call or responded to my emails I decided to transfer my membership to Fargo ND. After a couple of visits I decided I did not want to continue there. I called the manager of that location and asked to cancel my membership. She told me she would and to follow up with an email to her to let her know I wanted to cancel. I asked her if I needed to come into the store in my email and did not receive a response. I called several times and stopped by the store but never received a response. I have noticed a number of complaints on the internet regarding the same problem. It appears that Snap Fitness is purposely making it difficult to cancel a membership. They should have an option on there web site to cancel a membership. Why would they not respond to my emails or calls. They leave no options to cancel a membership if there is no manager at a store you are a member at. My next step will be to file a complaint with Minnesota attorney general to see if they can force Snap Fitness to provide a easier option to cancel a membership or at least provide information on there website on what to do in this situation.