Snap Fitness-Hopkins

To whom it may concern- Our insurance program is run through corporate office, they send reports monthly to insurance program with members ID # and total visits for the monthWhen members do not meet required visits insurance does not reimburseWe can resubmit for members, which I do when needed but, it is the members responsibility to meet required visitsI have in past resubmitted for this member & she did receive credit some monthsAlso, Snap memberships require automatic payment with a month to month contract and a day cancel notice, when payment is denied access to the gym stops until balance is paid [redacted] had repeated denied payments which would deactivate her card until paidShe would call & I would update her payment and restore access I thought our working relationship was fine based on our conversations over the phone until I received a nasty email very similar to the one Revdex.com received from her stating how unhappy she was at my gym & basically defiling itShe stated that she was planning on canceling and joining Anytime Fitness instead of keeping membership at SnapBeing that she was so unhappy I terminated her membership without penalty & refunded her one month of membership dues as a service to herI've owned this gym for years and have had only a handful of complaints, this being one of themI feel I did what was fair for [redacted] as the owner/manager Jennifer [redacted] Snap Fitness Hopkins

I am rejecting this response because: Number oneI never received one month of credit from my insurance companyNot oneIn all the months I've been going thereAlso she did not say anything about door being broken for months, half the reason it wasn't scanning my card and gym attendees had to let me in or door was just wide openI also told Jennifer and manager about this many timesNumber two there wasn't any problem with my account, everI can prove with my bank statements that there is always funds available in that accountAlso have a saved message from Jennifer stating it was a glitch in the payment systemThere was never any issues with my membership dues until that last month I was going there (December)One month doesn't even begin to cover the costs of having no supplies at gym, worn out or broken equipment, and being locked out of gym I was clearly paying for and have proof of thisAlso lying and stating you gave me insurance credit is pretty awfulI can prove by bank statements that I never received a one credit I was just to getAlso had a conversation with Jennifer about this many timesNot only did she ignore me for months about it, she admitted I never received any insurance credit of any kindI should honestly be asking for over a year of membership dues from gym, but I'm only asking for 6months which I think is very fairI also have photos of her "great" gym and the conditions it was in when I was going to SnapIt shows all supplies out numerous times and the overall disgusting condition it was inSincerely, [redacted]

Okay, enough of he said she said, please see attached copies of files & correspondence from this persons Snap accountYou can see the email from my Corporate Insurance liaison stating I did acknowledge our door system being down & making sure tjis member's insurance was resubmitted for her during this time periodAlso please see attached documentation of insurance credit to her accountAlso see on same documentation where it states NSF Fee for November & December Bank denied paymentI can not argue this person opinion regarding the cleanliness of my gym because it is clearly her opinion however, I did attach copies of my gym's overall customer satisfaction rating (stars out of 5) and a cleanliness rating (stars out of 5)These rating helps us owners see where we need to place attentionThis 5th point is of great value when accessing this complaint. This former member was on a month to month membership which means she could cancel membership at Snap any time with only a day noticeIf she was so unhappy why did she simply not cancel? I feel like I, as the business owner/manager am being bullied by someone who didn't get her way and is now throwing a tantrum about itNot okay to me

I am rejecting this response because:
Number one. I never received one month of credit from my insurance company. Not one. In all the months I've been going there. Also she did not say anything about door being broken for months, half the reason it wasn't scanning my card and gym attendees had to let me in or door was just wide open. I also told Jennifer and manager about this many times. . Number two there wasn't any problem with my account, ever. I can prove with my bank statements that there is always funds available in that account. Also have a saved message from Jennifer stating it was a glitch in the payment system. There was never any issues with my membership dues until that last month I was going there (December). One month doesn't even begin to cover the costs of having no supplies at gym, worn out or broken equipment, and being locked out of gym I was clearly paying for and have proof of this. Also lying and stating you gave me insurance credit is pretty awful. I can prove by bank statements that I never received a one credit I was just to get. Also had a conversation with Jennifer about this many times. Not only did she ignore me for months about it, she admitted I never received any insurance credit of any kind. I should honestly be asking for over a year of membership dues from gym, but I'm only asking for 6months which I think is very fair. I also have photos of her "great" gym and the conditions it was in when I was going to Snap. It shows all supplies out numerous times and the overall disgusting condition it was in. Sincerely, [redacted]

To whom it may concern-  Our insurance program is run through corporate office, they send reports monthly to insurance program with members ID # and total visits for the month. When members do not meet required visits insurance does not reimburse. We can resubmit for members, which I do when...

needed but, it is the members responsibility to meet required visits. I have in past resubmitted for this member & she did receive credit some months. Also, Snap memberships require automatic payment with a month to month contract and a 30 day cancel notice, when payment is denied access to the gym stops until balance is paid. [redacted] had repeated denied payments which would deactivate her card until paid. She would call & I would update her payment and restore access.  I thought our working relationship was fine based on our conversations over the phone until I received a nasty email very similar to the one Revdex.com received from her stating how unhappy she was at my gym & basically defiling it. She stated that she was planning on canceling and joining Anytime Fitness instead of keeping membership at Snap. Being that she was so unhappy I terminated her membership without penalty & refunded her one month of membership dues as a service to her. I've owned this gym for 11 years and have had only a handful of complaints, this being one of them. I feel I did what was fair for [redacted] as the owner/manager.  Jennifer [redacted]Snap Fitness Hopkins