Snap Fitness

Initial Business Response /* (1000, 6, 2016/03/23) */
Tuesday, March 22, 2016
Revdex.com of Arkansas, Inc.
XXXXX [redacted]
Little Rock, AR XXXXX
Complaint Case #: XXXXXXXX
Consumer: [redacted] M. [redacted]
Dear [redacted]
This is to notify your agency that the above referenced...

complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern needs to be forwarded to the below Revdex.com site.
Golden Gate Revdex.com(r), Inc.
[redacted] Suite [redacted]
Oakland, CA XXXXX
Tel: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
If you have any questions or need to provide further information regarding this complaint, you can call Walmart Dotcom at XXX-XXX-XXXX or email them at [redacted]@walmart.com.
Thank you,
Walmart Executive Escalations
Central Operations Execution and Communication
Contact Center
[redacted] Lane
Bentonville, AR XXXXX-XXXX
Save money. Live better
Initial Consumer Rebuttal /* (2000, 17, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank the Revdex.com for their assistance in this matter and [redacted] of Walmart was wonderful to work with. Everything happened as is should and I am completely satisfied with the outcome.

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled Pick Up Today and Site to Store order cancellation. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken...

to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and advised that when her local store did not have the inventory to fulfill her Pick Up Today order, our system processed a new order for Site to Store. Ms. [redacted] advised us that the expected delivery date was not soon enough. Ms. [redacted] advised that she reached out to [redacted] Service and was not assisted after being placed on hold for long lengths of time. Ms. [redacted]'s order was cancelled by [redacted] Service and she has been refunded. For the inconvenience we have placed a complimentary order for the Lasko 18" Stand Fan with Remote Control, Black. We have also addressed the coaching opportunities regarding the poor [redacted] service with the appropriate [redacted] Service Agents. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was wonderful in listening to my problems and offered the fan without me requesting any kind of compensation on the phone. She not only is sending us the fan but it will be here today at some point and she apologized for the disrespect and poor [redacted] service situations. I am very pleased with the response.

Initial Business Response /* (1000, 5, 2016/02/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On January 19, 2016, Ms. [redacted]'s placed an order for two 3 Pcs Fishing Tackle Blue LED Lamp Fish Bite Alarm Alert Rings Bells. This item was sold through our Marketplace retailer, Tasharina Corp. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We do apologize that Ms. [redacted] did not receive these items. Our records show that a refund for the two items in the amount of $10.48 has been refunded as of 2/12/16. We have tried to contact Ms. [redacted] via phone and email, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a refund from walmart.com on 02/16/2016 for the missing items. That happened after the complaint to Revdex.com which I had filed on 02/11/2016. Thanks a lot for your help. All the calls to walmart.com, prier to the complaint, had led to a dead end. I appreciate your help with resolving the problem.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s complaint, we reviewed her...

account and order history. Ms. [redacted] recently placed an order for a store pickup. When she went to pick her item up, the store associate was showing the item was already picked up manually in the system, and the item was not found. After further investigation, a full refund was issued to the customer. We also issued a $25.00 gift card for the inconvenience, since the item was needed for an event. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received Mr. [redacted]’ additional rebuttal arising from his original Revdex.com complaint. [redacted] has not received the refund. He also has not received the shipping label as promised by the Marketplace Seller, Direct Home Supplies. We have contacted Direct Home Supplies to confirm the address the return label is to be sent and have requested to have it resent. Once Marketplace Seller, Direct Home Supplies receives the item the credit will be processed. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the price of a video game on Walmart.com. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]'s complaint, we...

reviewed his Walmart.com account and order history.  The game he was trying to purchase was available and fulfilled by third-party Marketplace Sellers. Our partnership with our Marketplace Sellers lets us bring you millions more products, along with more brands and more selection. Each Marketplace Seller will manage and support any orders, including shipping and handling, customer service, exchanges and returns and determine price. We apologize for any inconvenience. Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/11/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his gift card order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered 2 Xbox digital gift cards on November 6, 2015. Our fulfillment center has verified that the digital codes to access the gift cards were emailed to the [redacted]. When Mr. [redacted] notified he did not receive the email, we attempted to resend the codes two times. We're sorry to hear he didn't receive them. Mr. [redacted] disputed the order with PayPal and should have received a refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her lost or stolen $200.00 MasterCard Gift Card of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken...

to provide us with his feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed hisWalmart.com account and order history. We have spoken with Ms. [redacted] and we have advised her that the $200.00 MasterCard Gift Card shows delivered on December 8, 2015 and the card has been redeemed. We have advised Ms. [redacted] that she would need to dispute the charges with her financial provider due to non-receipt. Per our Gift Card Terms and Conditions; neither Wal-Mart.com USA, LLC nor Wal-Mart Stores Arkansas, LLC shall have liability to you for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through your Walmart.com account. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from[redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments. 
After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. A tablet [redacted] previously purchased begun to malfunction. After contacting our warranty department, she was issued a gift card in order to purchase a replacement.  On August 23, 2017,[redacted] placed an order for a Sprout Channel Cubby 7" Tablet 16GB tablet. However due to an issue with the carrier the tablet was not received. We apologize for any inconvenience that the issue may have caused. We have issued a full refund of the order back to the original form of payment. On August 31, 2017, [redacted] placed a new order for a Samsung Galaxy Tab E Lite Kids. This item is currently on route to her and is expected to be delivered by September 6, 2017, by end of day. Because of the difficulties she experienced, we issued a full refund on this order as well. In addition, all of[redacted] stored gift cards have been consolidated onto one Walmart gift card as per her request. As such, Walmart.com considers this matter closed. 
 
Again, we thank [redacted] for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8 am – 5 pm, Pacific Time.  
 
Sincerely,  
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 19, 2015, Ms. [redacted] placed an order for Baby Trend Nursery Center Playard. Due to a technical error, the posting online indicated the play yard included a Flip-away changing table. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. The item description online has been updated. We contacted Ms. [redacted] and apologized for any inconvenience this has caused. We arranged for Ms. [redacted] to return her order and provided her with a new play yard that meets her needs. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Complaint: [redacted]I am rejecting this response because: The matter is not closed as I have not received the recliner which I purchased through Walmart as they cancelled it. The $25 gift card was sent to me electronically and they can cancel it/take it back as it has NOT been used. And Walmart can come up with a reasonable amount that is not the full price of the recliner and I will pay to compensate on the error on Walmart's part. 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 16, 2015/11/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. On October 7, 2015, Ms. [redacted] placed an order for a set of 4 Pioneer Woman Tumblers to be shipped to her local Walmart store. We're sorry to hear that she did not have a satisfactory experience when attempting to pick up her order. We processed a full refund for the order and issued Ms. [redacted] a $30.00 eGift card for the inconvenience. Her feedback regarding her experience has been forwarded to the appropriate teams for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 19, 2015/11/03) */
I received a $30 e-gift card from walmart.com and I am satisfied. I consider this matter closed. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 18, 2015, Mr. [redacted] placed an order for an Intex 22' x 52" Ultra Frame Swimming Pool. This was refused by the [redacted] due to it being damaged. The carrier did not notify us until a week after and therefore, Mr. [redacted]'s refund was delayed. We have escalated this over to our transportation to review and address. Our records show that the refund was processed on August 3, 2015 back to the original form of payment. For the inconvenience, we have issued a $50 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response and hope that Walmart.com checks their carrier's handling of Walmart customers. Thank you.

Complaint: [redacted]I am rejecting this response because: Yes I received a refund for the product I ordered after many attempts to resolve the matter, which I advised was unacceptable. I was put on hold, hung up on and had a different excuse every time I spoke wit someone. I advised the same on my response to Walmart directly. It was not until I contacted the Revdex.com before the issue was addressed, which tells me my issue did not matter to them at all. I spent hours on the phone trying to resolve this issue and was offered a $25 gift certificate for a place I will not do business with again. My time is just as valuable as theirs and to me how they said the issue was resolved is laughable. In the response Walmart sent made it sound like it was a simple mistake, but not once did they state the aggravation I had to go through to resolve the issue, or how many times I called to have the issue resolved before I gave up. To me that is no way to run a business or treat a customer. 
 
Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s complaint, we reviewed...

her account and order history. On December 19, 2016 Ms. [redacted] ordered a Yamaha 6-Volt Motorcycle. When this order was placed we promised the expected delivery date of December 23, 2016. We have spoken with Ms. [redacted] and she advised she received an email on December 20, 2016 explaining that the item would be delivered on December 28, 2016. This was too late for Christmas. Walmart experienced issues with contracted carriers the week before Christmas and they were not able to pick up orders for delivery. With this particular issue we were unable to resolve it so that Ms. [redacted] would be able to receive the item before Christmas. The item did arrive on December 28, 2016 but was subsequently lost. Ms. [redacted]’s order has been refunded back onto her original method of payment. We have agreed with Ms. [redacted] that we would reimburse her any shipping costs or difference in pricing she may incur when she places her new order. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Complaint: [redacted]
I am rejecting this response because
We can go back and forth wasting more of each others time. The bottom line is that Snap fitness takes money from the consumer that it did not earn!
If the folks at Snap Fitness don't get that what else is there to say (they are guilty of stealing).  If the Revdex.com thinks this type of consumer rip off is acceptable, then let's end the back and forth.
Regards,
[redacted]

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a return request for a KitchenAid Rotor Slicer she purchased back in January 2015. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The return timeframe for this item is 90 days. As a courtesy, our Store Market Manager attempted to contact Ms. [redacted] and arrange a refund as a one-time courtesy. However, Ms. [redacted] indicated she no longer had the item in her possession and was unable to return it. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/13) */
EMAIL FROM CONSUMER:
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Friday, November 13, XXXX XX:XX AM
To: Revdex.com >
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
The matter is resolved. I am very appreciative of them fixing it and very appreciative of the Revdex.com facilitating that. Thank you

[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 11, 2015/09/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that an error with the Nextbook Tablet Mr. [redacted] ordered caused his order to cancel. Our engineers are currently investigating the error for this tablet and we hope to correct it shortly. On September 1, 2015, we notified Mr. [redacted] about this tablet error and apologized for the inconvenience. We issued him a courtesy $25 egift card to help him with his next online or in-store purchase and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where I do appreciate the $25.00 gift card, I still am not satisfied with their response. They had promised to ship the product when first I ordered it and have not. I never authorized a change to that arrangement. Just because they give me a gift card does not mean I am going to release them from their original obligations. Never have I agreed to anything else. Ship the product, as agreed, and I will be happy with accepting the gift card as a courtesy for my trouble.
Final Business Response /* (1000, 23, 2015/09/24) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. This was sent to the manufacture for the tablet to assist in sending the item to Mr. [redacted]. There were some issues with the communications that were made to the Mr. [redacted] from the manufacture. We have escalated those issues to them to review and address. Our records show that the tablet is in stock, therefore, we have placed an new order with rush shipping for Mr. [redacted] on our end. In light of the events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.

Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (2000, 25, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)