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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The uppers did not fit and I was promised a pair to be remade that did fitNow I have to pay for a new set with a different dentistGiving me dentures that don’t fit is not how you do businessI will be filing a complaint through my insurance as well, since they had to pay for something that I did not properly receive.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. I want to thank MrRon H*** for taking care of me with the up most respect
Regards,
*** ***

To whom it may concern:Please see my respnse to patient below:April 11, 2018 *** *** *** *** *** *** ** *** RE: Aspen Dental Account Number: *** Revdex.com ID #
*** Dear Mr***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Avon, IN Aspen Dental branded practice, owned and operated by I H Dental PC. I certainly do apologize for your experience at the Avon, IN Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with Regional Manager, Stephanie M***As per our records your permanent upper denture was made and issued to you on 10/2/A refund will not be issued as services were completed I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Kelly M*** Kelly M***Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 201749Fax: (315) 295-2589E-mail: km***@aspendental.com

Here is my response to this complaint.______________________________________ February 9, 2017 Ms*** *** ** *** ** *** *** ** *** RE: Aspen Dental Account Number *** RevDex.com Complaint ID # *** Dear Ms***: Thank you for sharing your concerns about the balance showing due for the treatment you received. I am writing to you on behalf of the Avon, IN Aspen Dental branded practice, owned and operated by I H Dental PC. I certainly do apologize for your experience at the Avon, IN Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Regional Manager Stephanie M***. The $1,balance showing due was a result of differences in the estimated charges and the actual insurance discounts taken. Upon audit and review, and as a courtesy to you, Stephanie has authorized me to remove the entire balance showing due. Your Aspen Dental account now reflects a zero balance due. All collection efforts will cease within business days. Also, no information concerning this account has been reported to any credit bureau or credit reporting agency. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension 1329Fax: (315) 295-2589E-mail: rh***@aspendental.com

Please see respone below: I have received Mr. [redacted]'s rejection and have reviewed it with the management team. Our response remains the same as previous communicated. Sincerely, Kelly M[redacted] Kelly M[redacted] Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-866-273-8606, Extension 201749 Fax: (315) 295-2589 E-mail: km[redacted]@aspendental.com

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