SnapCorrect

Tell us why herePlease accept our apologies for any miscommunicationWe would like to resolve your issuePlease do note that our aligners did not undergo any price changes, but it is correct that we partnered with a new financing serviceThis particular customer did not qualify for a loan with
***Our records indicate that the customer had consequently called in asking about a refund, and that we had explained that we could not offer a refund, but we did offer them a large discount coupon that they could use anytime for a full-payment purchaseWe thought the customer was satisfied with this resultTherefore, we are surprised about this complaint.In our experience, customers who cannot purchase the aligners without a payment plan usually check to see if they qualify for a plan and apply for the loan before they their impression kit purchaseThe impression kit purchase pays for an evaluation by our dental lab and orthodontists to ascertain if the customer is a good candidate for our aligner treatmentIf the customer decides, for whatever reason, not to proceed with the treatment, then the evaluation is not refundable as we have provided the service promised.However, we understand that this customer appears to have made the purchase in good faith, fully intending to proceed with the payment plan and aligner treatment purchase after having passed the impression kit stageAt the time, they had no reason to believe the payment plan option would changeWe also operate in good faith, and as such, we would like to make an exception to our refund policy and offer the customer a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***