We called them to come give us an estimate on Thursday only to trim our back yard after the recent monsoon storms had come in; we had a lot of overgrowth in the yard as a result. They came at the agreed upon time at 1:30 pm, but came ready to start immediately working and they didn't understand that we had only wanted an estimate. No one spoke any English except for one guy who spoke very poorly. He seemed to only understand the very basics, so when I told him the price was acceptable but I would need to schedule service for the next day, he didn't understand and kept asking me if $80 was too much money. I found their confusion puzzling because of course I had never met these people before, did not know their prices, but somehow I am supposed to hire them immediately? I tried hard to explain that I had somewhere to be soon and only wanted an estimate at that time, but I did want service for the next day (Friday) but he still did not understand. He could only repeat if the cost was too much. After some back and forth, he eventually had to call his brother over the phone so that he could translate for him. I asked him if we could schedule service for the next day at 2 pm and they agreed. I was looking forward to getting rid of this hazardous yard, and $80 seemed reasonable to me.
The next day, I am sleeping and at 9 am approximately, I heard my doorbell ring. My mother in law tells me that the lawn service people are out front. Extremely irritated upon hearing that they are at my house 5 hours before the scheduled time at 2 pm, I refused to answer the door (a mistake I will not be making again) and vowed not to hire them. I was basically done by that point with their service, they didn't even give me a call on either days to tell me they were coming, which I have never experienced before with ANY professional company. They usually give you a courtesy call to make sure you are home and ready etc. Nothing. Especially if you are going to arrive 5 hours ahead of time! Unacceptable.
Again, due to all of this commotion, and still being half asleep and aggravated, I laid back down. They rang my doorbell once more and knocked. I hear some noises coming from my back yard but assume at the time that they are echoes from the knocking. A minute later, I decided to go take a peek out the back and immediately notice that my bike is gone from my back yard. I raced to the front and they were gone. I immediately called the company and the woman on the phone was very defensive. She claimed that these employees would never do such a thing, they had been with the company for over 30 years (despite NO ONE looked over 35, soo landscaping as toddlers or is that collectively??), and she took down my information. I called the police immediately after and they took my report. Of course NO ONE from the company got back to me EVER. If someone had made such a serious allegation against my company, out of professionalism and cooperation, I would surely give that person a call to either conserve my business's integrity or to gauge whether or not I had hired some bad employees. Give me a call, explain your side of the story, I am not an unreasonable person. I know fully well since I did not see them take it, that it might have been someone else. However, I have lived here at my residence for 2 years, I padlock my whole back yard, we never have anyone in our back yard, and nothing has ever been as so much moved in our yard the entire time. The first time we have strangers in our yard, something goes missing? I had also seen the bike very recently before they came over that morning. I don't think I am incorrect in at least suspecting it may have been these men. That perhaps they became angry that I wouldn't answer the door, and that they had come twice already, even though this was completely their fault. The first time was supposed to be for an estimate, and the second time they arrived 5 hours early.
Alas, no one has contacted me to at the very least, apologize for the terrible customer service. The lady on the phone could have cared less when I told her they were there 5 hours before the scheduled start time; she didn't even know their schedule. She sounded completely disorganized and befuddled. No one came at 2 pm either. We called again a few hours later and she told me that I would receive a call in the evening when they returned. I have yet to receive a call from the owner.
Of course just to state facts: I did not see who stole my bike, I only suspect. I am rating them extremely poorly for their customer service, and professionalism. What does that say about a company that refuses to address a customer's concern, and apologize for legitimate mistakes? Just plain RUDE.
We called them to come give us an estimate on Thursday only to trim our back yard after the recent monsoon storms had come in; we had a lot of overgrowth in the yard as a result. They came at the agreed upon time at 1:30 pm, but came ready to start immediately working and they didn't understand that we had only wanted an estimate. No one spoke any English except for one guy who spoke very poorly. He seemed to only understand the very basics, so when I told him the price was acceptable but I would need to schedule service for the next day, he didn't understand and kept asking me if $80 was too much money. I found their confusion puzzling because of course I had never met these people before, did not know their prices, but somehow I am supposed to hire them immediately? I tried hard to explain that I had somewhere to be soon and only wanted an estimate at that time, but I did want service for the next day (Friday) but he still did not understand. He could only repeat if the cost was too much. After some back and forth, he eventually had to call his brother over the phone so that he could translate for him. I asked him if we could schedule service for the next day at 2 pm and they agreed. I was looking forward to getting rid of this hazardous yard, and $80 seemed reasonable to me.
The next day, I am sleeping and at 9 am approximately, I heard my doorbell ring. My mother in law tells me that the lawn service people are out front. Extremely irritated upon hearing that they are at my house 5 hours before the scheduled time at 2 pm, I refused to answer the door (a mistake I will not be making again) and vowed not to hire them. I was basically done by that point with their service, they didn't even give me a call on either days to tell me they were coming, which I have never experienced before with ANY professional company. They usually give you a courtesy call to make sure you are home and ready etc. Nothing. Especially if you are going to arrive 5 hours ahead of time! Unacceptable.
Again, due to all of this commotion, and still being half asleep and aggravated, I laid back down. They rang my doorbell once more and knocked. I hear some noises coming from my back yard but assume at the time that they are echoes from the knocking. A minute later, I decided to go take a peek out the back and immediately notice that my bike is gone from my back yard. I raced to the front and they were gone. I immediately called the company and the woman on the phone was very defensive. She claimed that these employees would never do such a thing, they had been with the company for over 30 years (despite NO ONE looked over 35, soo landscaping as toddlers or is that collectively??), and she took down my information. I called the police immediately after and they took my report. Of course NO ONE from the company got back to me EVER. If someone had made such a serious allegation against my company, out of professionalism and cooperation, I would surely give that person a call to either conserve my business's integrity or to gauge whether or not I had hired some bad employees. Give me a call, explain your side of the story, I am not an unreasonable person. I know fully well since I did not see them take it, that it might have been someone else. However, I have lived here at my residence for 2 years, I padlock my whole back yard, we never have anyone in our back yard, and nothing has ever been as so much moved in our yard the entire time. The first time we have strangers in our yard, something goes missing? I had also seen the bike very recently before they came over that morning. I don't think I am incorrect in at least suspecting it may have been these men. That perhaps they became angry that I wouldn't answer the door, and that they had come twice already, even though this was completely their fault. The first time was supposed to be for an estimate, and the second time they arrived 5 hours early.
Alas, no one has contacted me to at the very least, apologize for the terrible customer service. The lady on the phone could have cared less when I told her they were there 5 hours before the scheduled start time; she didn't even know their schedule. She sounded completely disorganized and befuddled. No one came at 2 pm either. We called again a few hours later and she told me that I would receive a call in the evening when they returned. I have yet to receive a call from the owner.
Of course just to state facts: I did not see who stole my bike, I only suspect. I am rating them extremely poorly for their customer service, and professionalism. What does that say about a company that refuses to address a customer's concern, and apologize for legitimate mistakes? Just plain RUDE.