Snappy Lawn Service

We called them to come give us an estimate on Thursday only to trim our back yard after the recent monsoon storms had come in; we had a lot of overgrowth in the yard as a resultThey came at the agreed upon time at 1:pm, but came ready to start immediately working and they didn't understand that we had only wanted an estimateNo one spoke any English except for one guy who spoke very poorlyHe seemed to only understand the very basics, so when I told him the price was acceptable but I would need to schedule service for the next day, he didn't understand and kept asking me if $was too much moneyI found their confusion puzzling because of course I had never met these people before, did not know their prices, but somehow I am supposed to hire them immediately? I tried hard to explain that I had somewhere to be soon and only wanted an estimate at that time, but I did want service for the next day (Friday) but he still did not understandHe could only repeat if the cost was too muchAfter some back and forth, he eventually had to call his brother over the phone so that he could translate for himI asked him if we could schedule service for the next day at pm and they agreedI was looking forward to getting rid of this hazardous yard, and $seemed reasonable to meThe next day, I am sleeping and at am approximately, I heard my doorbell ringMy mother in law tells me that the lawn service people are out frontExtremely irritated upon hearing that they are at my house hours before the scheduled time at pm, I refused to answer the door (a mistake I will not be making again) and vowed not to hire themI was basically done by that point with their service, they didn't even give me a call on either days to tell me they were coming, which I have never experienced before with ANY professional companyThey usually give you a courtesy call to make sure you are home and ready etcNothingEspecially if you are going to arrive hours ahead of time! UnacceptableAgain, due to all of this commotion, and still being half asleep and aggravated, I laid back downThey rang my doorbell once more and knockedI hear some noises coming from my back yard but assume at the time that they are echoes from the knockingA minute later, I decided to go take a peek out the back and immediately notice that my bike is gone from my back yardI raced to the front and they were goneI immediately called the company and the woman on the phone was very defensiveShe claimed that these employees would never do such a thing, they had been with the company for over years (despite NO ONE looked over 35, soo landscaping as toddlers or is that collectively??), and she took down my informationI called the police immediately after and they took my reportOf course NO ONE from the company got back to me EVERIf someone had made such a serious allegation against my company, out of professionalism and cooperation, I would surely give that person a call to either conserve my business's integrity or to gauge whether or not I had hired some bad employeesGive me a call, explain your side of the story, I am not an unreasonable personI know fully well since I did not see them take it, that it might have been someone elseHowever, I have lived here at my residence for years, I padlock my whole back yard, we never have anyone in our back yard, and nothing has ever been as so much moved in our yard the entire timeThe first time we have strangers in our yard, something goes missing? I had also seen the bike very recently before they came over that morningI don't think I am incorrect in at least suspecting it may have been these menThat perhaps they became angry that I wouldn't answer the door, and that they had come twice already, even though this was completely their faultThe first time was supposed to be for an estimate, and the second time they arrived hours earlyAlas, no one has contacted me to at the very least, apologize for the terrible customer serviceThe lady on the phone could have cared less when I told her they were there hours before the scheduled start time; she didn't even know their scheduleShe sounded completely disorganized and befuddledNo one came at pm eitherWe called again a few hours later and she told me that I would receive a call in the evening when they returnedI have yet to receive a call from the ownerOf course just to state facts: I did not see who stole my bike, I only suspectI am rating them extremely poorly for their customer service, and professionalismWhat does that say about a company that refuses to address a customer's concern, and apologize for legitimate mistakes? Just plain RUDE