I had worked with Margi on ordering a Lane Recliner and also purchasing a discontinued one off the floor The floor model was marked "As Is - Sale Final" Unfortunately, they were unable to get the other recliner ordered from Lane Since I had already paid for both, I was concerned that I wouldn't be allowed a refund Madonna Bush (Sales Manager) didn't hesitate to offer me a full refund if that was my choice I was impressed that I didn't have to push the point at all Fortunately for everyone, my husband was wanting a Big Green Egg (also sold at Quality) so I was able to get that instead Win/Win!
I had worked with Margi on ordering a Lane Recliner and also purchasing a discontinued one off the floor. The floor model was marked "As Is - Sale Final". Unfortunately, they were unable to get the other recliner ordered from Lane. Since I had already paid for both, I was concerned that I wouldn't be allowed a refund. Madonna Bush (Sales Manager) didn't hesitate to offer me a full refund if that was my choice. I was impressed that I didn't have to push the point at all. Fortunately for everyone, my husband was wanting a Big Green Egg (also sold at Quality) so I was able to get that instead. Win/Win!
I had worked with Margi on ordering a Lane Recliner and also purchasing a discontinued one off the floor The floor model was marked "As Is - Sale Final" Unfortunately, they were unable to get the other recliner ordered from Lane Since I had already paid for both, I was concerned that I wouldn't be allowed a refund Madonna Bush (Sales Manager) didn't hesitate to offer me a full refund if that was my choice I was impressed that I didn't have to push the point at all Fortunately for everyone, my husband was wanting a Big Green Egg (also sold at Quality) so I was able to get that instead Win/Win!
I had worked with Margi on ordering a Lane Recliner and also purchasing a discontinued one off the floor. The floor model was marked "As Is - Sale Final". Unfortunately, they were unable to get the other recliner ordered from Lane. Since I had already paid for both, I was concerned that I wouldn't be allowed a refund. Madonna Bush (Sales Manager) didn't hesitate to offer me a full refund if that was my choice. I was impressed that I didn't have to push the point at all. Fortunately for everyone, my husband was wanting a Big Green Egg (also sold at Quality) so I was able to get that instead. Win/Win!