Snohomish European Auto Service

Mr [redacted] called and set up a date and time to bring the car inDuring drop off Mr [redacted] and Mrs [redacted] were presentMr [redacted] let me know that the vehicle is slipping and not shifting correctly and suspects transmission fluid level to be at faultTest drove car and verified concern Placed vehicle onto vehicle lift and inspected transmission for leaksFound leaks present at the transmission pan gasket and the connector adapter sleeveInformed Mr [redacted] what we found and quoted him for replacement of pan/filter combo and replacement of transmission connector adapter sleeveInformed Mr [redacted] this is the first step in solving his shifting issues as it is reasonable to suggest proper fluid level will help with their symptomsMr [redacted] authorized repairs over the phoneTransmission pan/filter assembly was replaced as well as the adapter sleeveFluid was topped of with OE atf fluid and vehicle was test drivenDuring test drive, found transmission no longer slippedIn fact, the opposite became present, the shifts became harderThe car was immediately placed back on the lift for inspectionFluid level was verified perfectNo leaks were presentMr [redacted] was informed of the current condition of the transmissionHe was quoted for resolving the issue further, but declined stating he will most likely trade in or sell the car in the near futureThe conclusion being that once the transmission starting slipping in the first place, the fluid level was low and any inherent damage resulting of this low fluid condition has already occurredMr [redacted] agreed over the phone that we resolved his complaint of slipping and low fluidHe informed us either his wife or himself would pick up the carMrs [redacted] picked up the car and was not informed of the conversations had with Mr [redacted] during her check-outDuring her drive home she felt the harder shift and called with her concernsShe was advised to bring the car back as soon as possible if she felt something was arrayShe hung up the phone before a plan could be madeMr [redacted] was notified right away of the phone call and the condition of the vehicleHe stated he has already met up with his wife and swapped cars and was currently driving it during our callHe felt the hard shift and assured us nothing more was needed to be done It is common in repairing vehicles that correcting one symptom can cause another to be more evidentWe feel as long as we are transparent about our operations from start to finish the understanding of these events can be more manageable Thank You

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Mr. [redacted] called and set up a date and time to bring the car in. During drop off Mr. [redacted] and Mrs. [redacted] were present. Mr. [redacted] let me know that the vehicle is slipping and not shifting correctly and suspects transmission fluid level to be at fault. Test drove car and verified concern....

Placed vehicle onto vehicle lift and inspected transmission for leaks. Found leaks present at the transmission pan gasket and the connector adapter sleeve. Informed Mr. [redacted] what we found and quoted him for replacement of pan/filter combo and replacement of transmission connector adapter sleeve. Informed Mr. [redacted] this is the first step in solving his shifting issues as it is reasonable to suggest proper fluid level will help with their symptoms. Mr. [redacted] authorized repairs over the phone. Transmission pan/filter assembly was replaced as well as the adapter sleeve. Fluid was topped of with OE atf fluid and vehicle was test driven. During test drive, found transmission no longer slipped. In fact, the opposite became present, the shifts became harder. The car was immediately placed back on the lift for inspection. Fluid level was verified perfect. No leaks were present. Mr. [redacted] was informed of the current condition of the transmission. He was quoted for resolving the issue further, but declined stating he will most likely trade in or sell the car in the near future. The conclusion being that once the transmission starting slipping in the first place, the fluid level was low and any inherent damage resulting of this low fluid condition has already occurred. Mr. [redacted] agreed over the phone that we resolved his complaint of slipping and low fluid. He informed us either his wife or himself would pick up the car. Mrs. [redacted] picked up the car and was not informed of the conversations had with Mr. [redacted] during her check-out. During her drive home she felt the harder shift and called with her concerns. She was advised to bring the car back as soon as possible if she felt something was array. She hung up the phone before a plan could be made. Mr. [redacted] was notified right away of the phone call and the condition of the vehicle. He stated he has already met up with his wife and swapped cars and was currently driving it during our call. He felt the hard shift and assured us nothing more was needed to be done. 
It is common in repairing vehicles that correcting one symptom can cause another to be more evident. We feel as long as we are transparent about our operations from start to finish the understanding of these events can be more manageable. 
Thank You.