Snohomish Furnace and Air

We have discussed with customer and come to a resolution,,,,thanks?"Jim

This has been resolved---credit issued and acct cancelled---thanks?"Jim ? ? Jim C [redacted] CEO BridgeMAXX NA Street Richmond, Indiana Cell # 410-336- www.bridgemaxx.com

Hello?"this customer has since cancelled his service with us.? We informed him he needed to cut down some trees to Improve his wireless signal to our tower and he chose not to Thanks---Jim ? Jim [redacted] CEO BridgeMAXX NA Street Richmond, Indiana Cell # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] "Some trees" I live in front of a *** *** forestNot once was anyone from Bridgemmaxx at our home to inform us what "Some trees" we needed to cut down. I did cancel my service and will never be going backI still want my refund.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business is only providing part of the story For a whole month PRIOR to my cancelling the service, I was not receiving the connection speeds I was paying for From 12/on, there are repeated, documented calls where I was trying to get the connection speeds back to where they belong This issue was never resolved, which is why I was forced to find alternative service The business kept wanting me to move the mounting pole for the equipment instead of providing the correct equipment for the location I was in In addition, there were weeks in the previous year when I was completely without service due to their extremely slow response time One week was due to a power supply, which could have been mailed to me but instead had to be delivered by one of their technicians The other weeks was waiting for a technician to come out after my my equipment was taken out by a storm The business owes me another month of not receiving the service I was paying for (due to their installing the incorrect equipment) plus the weeks I had NO service due to their slow service response times
Regards,
*** ***

The customer was issued a month credit for the months remaining on his contract when he canceled. His connection was being used prior to that and the problems he was having were being addressed or on his side Thanks--Jim Jim C*** ALTIUS Communications
McCormick Rd Ste Hunt Valley, MD Ph# 410-667-Fax # 410-667-Cell # *** www.altiuscomm.com

Hello??"this customer has since cancelled his service with us.? We informed him he needed to cut down some trees to Improve his wireless signal to our tower and he chose not to Thanks---Jim ? Jim *** CEO BridgeMAXX NA Street Richmond, Indiana Cell # ***
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