Snohomish Heating and Air Conditioning

Here is the situationI have not been running this company for years, my business partner Steve O [redacted] hasI had no idea [redacted] was having issues with his equipment or service for itWhen I did I tried to get my partner to go out and repair itHe has since left the companyI can't work on heat pumps myself so I hired [redacted] to go repair it free of chargeWhen [redacted] the owner of [redacted] called [redacted] he was told by [redacted] that he had hired a lawyerHe then said are you sure you want to get involved in this [redacted] hearing the word Lawyer said noNow Like I said I am willing to pay someone to go repair it but [redacted] can't talk them out of itAlso I called [redacted] after this happened and left him a voicemail as to what my circumstances areI am doing the best I can and yes Steve was doing a horrible job but he's gone nowObviously [redacted] wants revenge for the horrible service but I just want to make it rightAnd is it really necessary to post all the bad reviewsI know okayI'm tryingJeff

Complaint: [redacted] I am rejecting this response because:Where to start??? This is not "revenge", this is holding you accountable Jeff! More excuses from you but glad that you're starting to take some action here Its about time! However, your account of the [redacted] conversation is flawed and I never received a personal call from you with any voicemails left Its funny, I cant get Snohomish heating to call or come out but randomly got a call from [redacted] ? Thanks for the heads up Jeff Unfortunately you did not provide [redacted] the history so when I gave it to them over the phone they opted to walk away I'm not surprised I never spoke to the owner, it was a female scheduler that I spoke with I never told her I had hired a lawyer eitherI told her we were going to have to seek litigation if Jeff and Snohomish Heating would not make good on their guaranteesIn case we are still counting, the heat pump froze up again last week and the emergency heat never came on We are still facing the same issues.As for the reviews being posted in this thread, it validates our credibility and not yours Jeff There are more people out there that have an issue with your service than don't Whats that tell you? Just take care of the customer and it would all go away With the units under warranty by the manufacture and the labor from your company, I cant believe we are still fighting to get you to take care of thisPlease call me to switch out our equipment - my number is in your system and deeper in this thread but just in case is [redacted] In the event you lost that one again you can also dial our home number at [redacted] No more excuses Jeff...Just make it right Sincerely, [redacted] ***

I had no idea of any of thisI'm sorry I am sending the customer a check right now Jeff H [redacted]