Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
There are some concerning statements written by the owner, *** ***, that are absolutely falseOne, he was only
courteous in his voicemail to me and when he answered the phone at the time I called him backFrom the moment I said my first sentences, I was constantly interruptedI was the one that let him explain first for 2-minutes his side of the story and their protocol when it comes to feeding everyone's pets; and that was because he interrupted ME. After he explained, I still wanted to voice my concerns as to why I was unsatisfied with the services provided, and I wasn't able to do soHe was rude, condescending and yelled at me which is all the more reason why I will never do business with them againThe names he called me are absolutely true and I was very specific as to the verbiage usedI was called a liar and I was called ridiculousIf I wanted to lie, then more obscene words could have been statedThe words he used weren't curse words but still very uncalled forAn owner should NEVER talk to his customers that wayIf services aren't met to my satisfactory, I have every right to be upset and to voice those issues with managementAnother statement used by *** *** is I made threats on my Facebook postAs you can clearly read on the post that Snoopy's provided, no threats were madeSaying I will never bring my pets to Snoopy's again isn't a threat, it's a promiseI hope the Revdex.com read thoroughly on my Facebook postAs far as management writing that I made slanderous comments on their Facebook wall is simply their opinionI posted pictures as proof of the concerns I had for my dogs while in Snoopy's careI never stated my dogs never ate or that Snoopy's never fed my dogs, I stated that my dogs were not fed properlyAnd yes, my dogs were starving when my husband brought them homeMight I add at the end of my Facebook post, I gave them that chance to reply to my post and or call me to resolve my complaintThey have our records and therefore, have our phone number to contactThey did not call me or respond to my postI was the one that had to call them after noticing they deleted my post from their news feedMy other issue with ***'s written statement I want to comment on is when he wrote it's none of my business when he's at workHe's absolutely right, it's not my businessHowever, he made it my business by telling me he's there everyday and he was there every single day to see my dogs get fedHow else would I have known that? I became confused when he made that statement yet he wasn't there when I called Snoopy's on the 17th to discuss my issues with the managerI'm glad the cheeseburger statement was brought up since it was discussed by both *** and *** However, *** *** disclosed when cheeseburgers are provided to the dogs while in their careHe discussed this subject matter with me during his 2-minute explanation that I let him have, and he explained again when I tried to voice my discrepancy on this very specific topic. When I didn't repeat verbatim what he said about giving dogs cheeseburgers, he so rudely told me to "Get it right!"He stated that when they notice their dogs not eating for 1-days, they give them cheeseburgersSo they don't tell the owners that their dogs haven't eaten in 1-days? One day, I relentlessly will let the business have but 2?! Not acceptableThey need to give me and every other owner a call so that I or the next customer can authorize any other type of food to be given. Also, when I asked about feeding dogs wet dog food rather than cheeseburgers, both *** and *** immediately snapped back stating they don't give "their guests" "kennel food" because some dogs have sensitive stomachs or allergies to other kinds of dog food not provided by the ownersI don't understand how a cheeseburger is any better for a dog, especially the cheeseDairy is not good for any type of dogThis is where a certain policy needs to change. The staff should be required to consult with their customers to find out what other types of food are acceptable for their pets that aren't eating normal2nd day a pet isn't eating, a phone call to the owners should be a requirementAnd if they don't want to call, then an authorization form needs to be provided at the time of drop off stating what other foods are allowed to be given, cheeseburger or wet dog foodI'm sure most owners would say no to the cheeseburger. Our year old dog, ***, would have been sick and vomited if he was given a cheeseburgerWe don't give our dogs scraps for that very reasonAll in all, the owner and manager did not try to resolve our complaintWe were the ones that had to reach out to them or ask for managementThey only contacted me when I asked them to contact meWhatever the end result may be on this issue, the only piece of mind my husband and I can give ourselves is never doing business with the Oberkroms/Snoopy's ever again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
I was always rational in the beginning of every conversation with the manager and ownerMy frustration showed as a response to their rudeness and their lack of professionalismThe only resolution is not going back to this place of businessI have better things to do with my time than to dwell on this issueI don't want to hear back from Snoopy's.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
There are some concerning statements written by the owner, *** ***, that are absolutely falseOne, he was only
courteous in his voicemail to me and when he answered the phone at the time I called him backFrom the moment I said my first sentences, I was constantly interruptedI was the one that let him explain first for 2-minutes his side of the story and their protocol when it comes to feeding everyone's pets; and that was because he interrupted ME. After he explained, I still wanted to voice my concerns as to why I was unsatisfied with the services provided, and I wasn't able to do soHe was rude, condescending and yelled at me which is all the more reason why I will never do business with them againThe names he called me are absolutely true and I was very specific as to the verbiage usedI was called a liar and I was called ridiculousIf I wanted to lie, then more obscene words could have been statedThe words he used weren't curse words but still very uncalled forAn owner should NEVER talk to his customers that wayIf services aren't met to my satisfactory, I have every right to be upset and to voice those issues with managementAnother statement used by *** *** is I made threats on my Facebook postAs you can clearly read on the post that Snoopy's provided, no threats were madeSaying I will never bring my pets to Snoopy's again isn't a threat, it's a promiseI hope the Revdex.com read thoroughly on my Facebook postAs far as management writing that I made slanderous comments on their Facebook wall is simply their opinionI posted pictures as proof of the concerns I had for my dogs while in Snoopy's careI never stated my dogs never ate or that Snoopy's never fed my dogs, I stated that my dogs were not fed properlyAnd yes, my dogs were starving when my husband brought them homeMight I add at the end of my Facebook post, I gave them that chance to reply to my post and or call me to resolve my complaintThey have our records and therefore, have our phone number to contactThey did not call me or respond to my postI was the one that had to call them after noticing they deleted my post from their news feedMy other issue with ***'s written statement I want to comment on is when he wrote it's none of my business when he's at workHe's absolutely right, it's not my businessHowever, he made it my business by telling me he's there everyday and he was there every single day to see my dogs get fedHow else would I have known that? I became confused when he made that statement yet he wasn't there when I called Snoopy's on the 17th to discuss my issues with the managerI'm glad the cheeseburger statement was brought up since it was discussed by both *** and *** However, *** *** disclosed when cheeseburgers are provided to the dogs while in their careHe discussed this subject matter with me during his 2-minute explanation that I let him have, and he explained again when I tried to voice my discrepancy on this very specific topic. When I didn't repeat verbatim what he said about giving dogs cheeseburgers, he so rudely told me to "Get it right!"He stated that when they notice their dogs not eating for 1-days, they give them cheeseburgersSo they don't tell the owners that their dogs haven't eaten in 1-days? One day, I relentlessly will let the business have but 2?! Not acceptableThey need to give me and every other owner a call so that I or the next customer can authorize any other type of food to be given. Also, when I asked about feeding dogs wet dog food rather than cheeseburgers, both *** and *** immediately snapped back stating they don't give "their guests" "kennel food" because some dogs have sensitive stomachs or allergies to other kinds of dog food not provided by the ownersI don't understand how a cheeseburger is any better for a dog, especially the cheeseDairy is not good for any type of dogThis is where a certain policy needs to change. The staff should be required to consult with their customers to find out what other types of food are acceptable for their pets that aren't eating normal2nd day a pet isn't eating, a phone call to the owners should be a requirementAnd if they don't want to call, then an authorization form needs to be provided at the time of drop off stating what other foods are allowed to be given, cheeseburger or wet dog foodI'm sure most owners would say no to the cheeseburger. Our year old dog, ***, would have been sick and vomited if he was given a cheeseburgerWe don't give our dogs scraps for that very reasonAll in all, the owner and manager did not try to resolve our complaintWe were the ones that had to reach out to them or ask for managementThey only contacted me when I asked them to contact meWhatever the end result may be on this issue, the only piece of mind my husband and I can give ourselves is never doing business with the Oberkroms/Snoopy's ever again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
I was always rational in the beginning of every conversation with the manager and ownerMy frustration showed as a response to their rudeness and their lack of professionalismThe only resolution is not going back to this place of businessI have better things to do with my time than to dwell on this issueI don't want to hear back from Snoopy's.
Regards,
*** ***