Snoozester.com

Just signed up for year service, by accident pressed wrong button on call that designated “if you did not sign up for this call press” WARNING:DO NOT PRESS THAT or your number will be blocked. Like previous review I attempted to delete my number and reenter, but was not allowed to do that. I have written several emails, attempted to make phone call to customer service to help rectify problem or to get monies refunded, as it has only been 4 days since year subscription was activated, all to no avail. Hence, to not pay for year service unless you want to be out $54.99 because if you somehow glitch it up where it blocks your number, you’re SOL. Thanks snoozer, I was hoping this could be something useful, what a waste of money!

I set up wake up calls for my 80 year old mother so she could remember to take her medication for Parkinson’s. My mother likes the service so much that she paid for a yearly subscription and all of a sudden, her phone number has been blocked. I tried deleting her number in case there was a glitch but when I re-entered her number, it would not let me and said her number has been blocked/suspended.
I’ve left a message with customer support but based on above reviews, worry that nobody will fix this problem.
If the CEO is reading this, please help me. Without reminders, my mum gets really sick as she forgets her medication.

I joined up with them with a yearly subscription (not a free account) in February of '20.
Suddenly my wake-up calls stopped coming; at first I thought it was a glitch of some kind, but on logging into my account I find that they have blocked my phone number and I cannot re-enter it. So-far, they have NOT answered my support requests. Not sure what's going on with this company, but I am forced to close my account with them and find a different wake-up call provider. A shame as the system USED to work well.

Jun 11, Hi ***,It has come to my attention that you are one of our most treasured, long-time, loyal customers; thank you, we are very grateful for your businessIt has also come to my attention that you have experienced some difficulties with our service, and even more
troubling, with our customer service.I see that you submitted numerous requests, and that our replies were too little, too late, or possibly bothThat is totally unacceptable, and as CEO of the company, I am deeply embarrassed and disappointedPlease accept my apology on behalf of the entire companyYou deserve better and your experience has prompted me to make some changes to the way we handle our customer support requests.We have just deposited free credits into your accountIt is the least we can doNext, I want to make sure that the service is actually working properlyPlease reply to me directly and let me know if there are any outstanding issues with your Snoozester serviceIf so, I want to see to it personally that they are resolved promptly.Finally, we have refunded your three most recent *** paymentsplease let me know if there is anything else I can do to regain your trust.Best,

They set up an account linked to my email & phone with a disgusting user name. ( Should have been a security flag ). My family is now being harassed & woken from the other side of the world. We are in the UK at 5.45am yesterday & 4.45am this morning. Even though they stated they closed the account yesterday. No checks & balances. All you need is someones email & phone number to join them to Snoozester & start harassing them. Their website states they check the phone number logged. DID NOT HAPPEN. They set up an account with a vile user name then emailef me welcoming me under that name. You cannot close it as you dont have the password. The devious person setting up has. Snoozesters security is disgusting. I asked them by customer support by return of email to close. No reply & was abruptly woken at 5.45am the next morning. I then had to log in under the vile user name and hit forgotten password to close the account I did not set up. Later yesterday customer support emailed me to say they see I had managed to close it & would delete my number from their records. This morning after these promises woken at 4.45 am with another call from the USA. Even though they have closed they say on their site they keep your records & pass on to affeliate companies. I NEVER SET UP THE ACCOUNT IN THE FIRST PLACE. Totally insecure site not protecting people or carrying out checks & balanced allwing harassment to innocent people. Disguting security.

Review: For almost 4 weeks I have trying to contact the support department as I have not been receiving my wake up calls as scheduled. I have had this service since 2005 and am well aware how to schedule a call to wake me up. I have only been contacted once and they said my phone was probably busy which is why I did not get the calls. I have call waiting so my phone wouldnt be busy, nothing has changed on my end. they state that their records show I have been getting my wake up calls. My account shows that I havent so Im not sure where they are seeing that I have been getting them. Also the credits I purchase have not gone down at all. If I had been receiving the calls then my credits would be going down daily as they always have, and they havent. I am paying for a service that is not doing anything and they wont look into it, fix it or even get back to me. This is not the way to treat a long term customer.Desired Settlement: I would like them to fix the problem and get back to me. I need these services and would like to continue to use them but I dont like to be called a liar and told they are working when they arent. I would like them to fix this, if they wont then I would like the money back I have pre paid for the services I have not been getting the past month from them

Business

Response:

Jun 11, 2014Hi [redacted],It has come to my attention that you are one of our most treasured, long-time, loyal customers; thank you, we are very grateful for your business. It has also come to my attention that you have experienced some difficulties with our service, and even more troubling, with our customer service.I see that you submitted numerous requests, and that our replies were too little, too late, or possibly both. That is totally unacceptable, and as CEO of the company, I am deeply embarrassed and disappointed. Please accept my apology on behalf of the entire company. You deserve better and your experience has prompted me to make some changes to the way we handle our customer support requests.We have just deposited 500 free credits into your account. It is the least we can do. Next, I want to make sure that the service is actually working properly. Please reply to me directly and let me know if there are any outstanding issues with your Snoozester service. If so, I want to see to it personally that they are resolved promptly.Finally, we have refunded your three most recent [redacted] payments. please let me know if there is anything else I can do to regain your trust.Best,