Snow Creative Solutions LLC

Complaint: [redacted] I am rejecting this response because: I did not spam the group with informationI also HAVE NOT received my order in the time stated because it's Not here! You stated it would have arrived mid September but it's mid October & still no delivery & no date for delivery & no tracking numberI ran a business for years & was able to provide that informationWhy can't you give me that info? Do you still not have a date of delivery or tracking info? Your response offers no resolve to my complaint nor does it address my main issues which is my order status, you have no exact information on where it isPlease respond to the subject I'm not concerned that I'm not in your group You just need to be available for customer responses & neither email, or social media messengers are being responded to Sincerely, [redacted]

Hi [redacted] , I was able to research your order and it looks like it was a preorder item It actually arrived today though and is shipping out in today's mail I was able to search our emails and it looks like we were speaking with you, so I am not sure what you mean we were not replying Please note that we are also in the middle of training new help with answering emails, so it takes a little bit longer right now to reply That is why we set up a reply email letting you know that it will take a little bit longer to reply, since we are receiving close to emails a day Your dress will arrive within a few days and you will get a confirmation email with your tracking number Let me know if you need anything further

I am sorry to hear you did not like your item You received the same item as displayed in the photos The flowers are not pix-elated as you claim and I have attached photos of the dress in question You can view the photos of the dress again at this listing: https://taralynnsboutique.com/products/the-elloise-floral-maxi and you can also view our return policy at this link: https://taralynnsboutique.com/pages/returnpolicy It clearly states that if you would like to return an item, you can do so but it will be in the form of a store credit

Thank you for your order We do not charge people and keep their money If you order and item that is a PRE-ORDER it will state it in hot pink or black bold font on the listing when it is expected to ship out That seems to be the case in your order If you look at the listing, right under where you push the button to add it to your cart, you will see that it is a pre-order item and the date it is expected to ship out Let me know if you need any further helpThank you!

Again, it is the same exact dress as pictured online and it is not pixelated the pattern is showing bumpy because that's how the fabric isThe print itself is not pixelated so I'm not sure what you're speaking of There's nothing wrong with the dress and we stand by our return policyThank you have a great day

Hi, I'm sorry to see that you were having issues with your orderIt was very clear whenever you did order though that it was a pre-orderWe put in bold font on the listings when orders are expected to arrive if they are not in stockThe reason why you were removed from the group, is because you
were spamming the group with informationWe have an email setup that automatically replies to help you with 90% of the problems that you haveIn your case, your question would have been answered in the reply email because it speaks about pre-orders and where to find out when your item is expected to shipYour dress will arrive in the time state it whenever you ordered the itemThank you, I hope you have a wonderful day!

Complaint: [redacted]
I am rejecting this responsee because:You do not state if the person cancels the order. From how I read that if you cancel the order because you ran out of the products which is extremely common in your business. I got a shirt that now does not fit because of your description of "true fit" to size. I've tried contacting you in regards to this so you can properly follow your "happiness guarantee" no body has contacted me and from what I see online there are no shirts now in a larger size. There were 5 other garments I tried contacting you about that are out of stock as well as a "birthday coupon" that was sent to me that doesn't work. How do you expect to give people store credit when you can't stick to your policies. Fake coupon codes, hardly any product in stock, incorrect descriptions of fit, and impossiblility of contact by seller. This business is completely unsatisfactory in how it handles everything and makes it impossible to obtain any product. I really just want the $36 so I can stop dealing with this company and it's non stop loop holes. As for blocking people you have the right but it just shows that you are scamming people into believing you have a customer service friendly business. If you were on Amazon people would be able to see the good with the bad but you filter that which is deceiving. I stated nothing but facts of how your business handled the situation and people need to be aware of it via other avenues such as bad ratings and complaints to the Revdex.com, which currently stands at a "F" rating for a reason. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not spam the group with false information. I also HAVE NOT received my order in the time stated because it's Not here! You stated it would have arrived mid September but it's mid October & still no delivery & no date for delivery & no tracking number. I ran a business for years & was able to provide that information. Why can't you give me that info? Do you still not have a date of delivery or tracking info? Your response offers no resolve to my complaint nor does it address my main issues which is my order status, you have no exact information on where it is. Please respond to the subject I'm not concerned that I'm not in your group You just need to be available for customer responses & neither email, or social media messengers are being responded to. 
Sincerely,
[redacted]

I am sorry that you feel like we are lying to you, but that is not the case.  I will address all of your issues here though. We have the right to block or delete any comments that are harassing and especially in my closed group where you are trying to tell customers to go buy from another...

company.  Please know that if you buy an item FROM CHINA that is only $16, you will get what you pay for.  If you pay close attention, these companies are STEALING our photos and ripping off my designs.  There is a fee of 25% to sell on Amazon, plus the cost of shipping, so that means just with those fees taken out their hard costs are $9 and that is not making any profit.  If you would like to purchase a shirt from China that costs them $4 to make, then you can take your chances on quality and sizing. Our Happiness Guarantee DOES state about our cancel policy.  If you would have actually read it, you would see it is in bold font on the page.  I will paste it here, so you can actually read it.  "We promise that we carry it cheaper or as cheap as any online boutique, or we’ll match the lowest advertised price you find within 72 hours of placing your order.  Buy now and sleep in peace! [i]If an item you purchased at full price with us goes on sale within 72 hours of your purchase, we are more than happy to honor the new sale price for a one-time price adjustment (see exclusions).  This excludes items already discounted at time of purchase and any price-match requests as a result of a store-wide sale (e.g., Independence Day, Black Friday, Memorial day, etc.) If one of your items is a pre order, the complete order will not ship until the pre order item comes available.  We do offer free shipping, so if you are wanting the other items shipped sooner, please place two different orders.   The date listed on the website is an estimate. Please note that sometimes delays happen in production, causing the date to get pushed back. If an item is cancelled before the order gets shipped out, the amount of the order will be issued a gift card. "It is posted on the listing in large bold hot pink font that it is a pre-order.  You are more than welcome to cancel your order, but our policies are the same as when you placed your order.  I can understand your frustrations, but I will not tolerate flat out lies because you did not take the time to read the listing or our polices. I will also not tolerate someone coming in and trying to tell my customers to go buy a fake cheap rip off of my design.  If you want to take your chances, go for it, but do not dupe my customers.

Thank you for your order!  It looks like you ordered an item that is a pre-order and it does not ship out until the date stated on the listing.  When placing and order, we list on the details of the listing if the item is IN STOCK or if it is a PRE-ORDER.  In your case, you ordered an...

item that is a pre-order.  The item is expected to ship out within the week, as stated on the listing when you placed your order. Let me know if you need anything else! Thank you!

Hi [redacted], I was able to research your order and it looks like it was a preorder item.  It actually arrived today though and is shipping out in today's mail.   I was able to search our emails and it looks like we were speaking with you, so I am not sure what you mean we were not...

replying.  Please note that we are also in the middle of training new help with answering emails, so it takes a little bit longer right now to reply.  That is why we set up a reply email letting you know that it will take a little bit longer to reply, since we are receiving close to 200 emails a day.  Your dress will arrive within a few days and you will get a confirmation email with your tracking number.  Let me know if you need anything further.

I am sorry to hear you did not like your item.  You received the same item as displayed in the photos.  The flowers are not pix-elated as you claim and I have attached photos of the dress in question.  You can view the photos of the dress again at this...

listing: https://taralynnsboutique.com/products/the-elloise-floral-maxi  and you can also view our return policy at this link: https://taralynnsboutique.com/pages/returnpolicy  It clearly states that if you would like to return an item, you can do so but it will be in the form of a store credit.

Thank you for your order.  We do not charge people and keep their money.  If you order and item that is a PRE-ORDER it will state it in hot pink or black bold font on the listing when it is expected to ship out.  That seems to be the case in your order.  If you look at the...

listing, right under where you push the button to add it to your cart, you will see that it is a pre-order item and the date it is expected to ship out.  Let me know if you need any further help. Thank you!

Again, it is the same exact dress as pictured online and it is not pixelated the pattern is showing bumpy because that's how the fabric is. The print itself is not pixelated so I'm not sure what you're speaking of.  There's nothing wrong with the dress and we stand by our return policy. Thank you have a great day.

[redacted], I was able to pull up all correspondence with you through our emails.  It does look like we have been in contact with you on your order.  When you placed the order, it was an item that was a preorder item.  We do have on our website in large bold font if an item is...

not in stock, ready to be shipped out and the time frame is is expected to ship.  While the items were expected to ship out sooner, there were issues with the fabric causing delays.  When in contact with you, you were made aware of this and even offered the option to change out your order for another item in stock.  Per our cancel policy, we only offer a store credit for any items cancelled.  We let you know you have that option as well, but you declined it and replied "Never mind. I will keep the order. However, I will not be leaving a good review. "While we try our best to make sure that all orders are processed and shipped out by the time frame stated on the website, there are certain things that are beyond our control, like issues with production, that cause some delays.  I have repulled up your order and show that it is being processed and should arrive to your home very soon.  Should you need anything further, please reach back out to us.  I hope you have a wonderful day!

Thank you for your order!  This dress is actually a preorder item as stated on the listing in bold font, right under add to cart.  It is set to ship out this coming week.  You will get an email with your tracking number once it ships out.  We are in the process of hiring more...

help with emails, since we now receive over 200 emails a day with the growth of the business. All of the new employees should be trained within the next week, making replying times to emails shorter.  Thank you, have a wonderful day!

Complaint: [redacted]
I am rejecting this response because:The pattern is pixelated. I am attaching my own picture to show you. I took it right before I sent your dress back to you just in case you tried to say it wasn't. This is NOT shown on your own site. I also just visited your website. All four pictures on your site do not show any of this pixelation and I am on my large work computer. I can't do anything more than select the picture and it pops up. There is no way to zoom in to show that it is pixelated.
Sincerely,
[redacted]