[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below The fact that they stated nothing was wrong with the work is absolutely falseI understand that the darkness of the tint was as close as they could get but the color was also not rightWhen I returned to the shop I was told that they could try the other color tint as that may be closerAfter the salesman spoke with the installer he said that what was on there was as close as they could getAs the salesman had GUARANTEED that it would match, he understood why I was not satisfiedI asked the salesman to have the tint removed and to get my money back so that I could have it done elsewhereThe fact that I had contacted the business multiple times regarding my refund is why I feel nothing less is deservedEvery time I spoke with someone from the business they told me that they would have the refund processedWhy did it take a month to find out that a refund was not possible??? I have worked in retail for over years and have a degree in business so I know how this worksI feel like this business is using the bait and switch tactic which is in fact illegalThey GUARANTEED the job would be done right and they could do it better than anyone else in town and after the work was done it was of poor quality and was not anywhere near satisfactory by any meansIt's also curious that they stated 24% is the legal limit but yet they installed 15% on my vehicle and I was never made aware that it was actually illegalTo further explain why I am not happy about this, I had the windows done by one of their competitors who said they could have my windows done for the same priceThe work done by the competitor is flawless and actually MATCHES the rear windowsThe color is great and so is the darknessIf a refund cannot be provided then I feel at least a store credit for the amount of what I originally paid is more than fairEspecially considering how much time I have had to invest in having the work done, fixed and re-done by someone else Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meWe have chosen to just accept their offerAlthough I believe $is not enough to be compensated for their poor workmanship and customer service, I will take it to be done with themI just hope it won't cost much more than that to have the work done properly somewhere elsePlease have them send a check to: [redacted] ***and make the check payable to: [redacted] Regards, [redacted] ***
To whom it may concern.All issues with this truck are resolved with the customer In addition to fixing the issues we also washed their vehicle inside and out, filled it with gas twice, gave them $in cash to pay for gas, a rental car, etc, and put a speaker system in the front of their truck I feel we went over and above to resolve this issue and apologize for the inconvenience Thank you, [redacted] ***
Hello [redacted] ,The offer accepted on complaint ID: [redacted] was not what we offered Weoffered a $in-store credit and stand by that offer Thank you for yourassistance[redacted] ***
Hi [redacted] , I apologize in the delay in getting back to you The reason we have not responded is because around the same time I saw the Revdex.com complaint we were served with small claim paperwork Soon as I was notified of this issue I contacted MrSmith in an attempt to resolve it We are hoping he will reconsider so we can come to a fair resolution without having to go to court It sounds to me like we had some problems but they were all resolved which is why MrSmith came back and shopped us when he wanted an updated system After seeing what we had he went and shopped our competitor He chose to go with our competitor because they had a similar price and with us his experience was disappointing because he had it back in for warranty work Unfortunately it seems that at our competitor did the somewhat typical competitor installation bashing/slander We have installed thousands of remote start systems and never have an electrical fire or anything close as any circuit used has a factory fuse that would protect against a short Nevertheless, we apologize for what MrSmith has been through Having to come back for warranty work is nothing either of us enjoy or profit from In addition, being subjected to exaggerated competitor slander is upsetting I feel sometimes competitors do this with the hope that it will upset/motivate the customer enough to do or say bad things to the competitor they are slandering It is unfortunate Regardless, to settle this dispute we spoke with MrSmith We offered him half; $to put this behind us He informed us if he won the small claims case he was going to purchase new headlights for his vehicle He said if we gave him the headlight he wanted plus the difference to get to approximately $he would drop the case We offered to give him the headlight; a $value He declined Any of the above offers are still good A $refund or headlights valued at $ Thank you for your time Thank you, [redacted] General Manager
Hello [redacted] , it is [redacted] emailing to add to my complaint against ***'s Auto in Spokane, WA.Yesterday we were driving home to [redacted] when my husband's brakes locked up and jerked his truck to the rightHe said it felt like he hit the crib but had known he did notHe was coming up to a stop light and tried to stop but his brakes weren't workingHe said the petal went right down to the floorThey are lucky he avioded an accident and our child was not in the carWe called ***'s Auto and they said they would send a tow truckThey decided to try to fix it in our parking lotWhen they could not, they tried to DRIVE it to SpokaneThey ended up bringing it back because it was grinding and the brake line had snapped so it leaked brake fluid all nightWe were denied a rental car because our credit is not fixed yet (paid it off but have to wait for it to clear)So we are back down to one car, againTomorrow is my best friend's graduation and my son's prepaid photo shoot and I have to miss both because my husband has to take his cousin home to [redacted] I would not have to miss either if ***'s Auto would not have ruined my husband's brakes doing a lift kitMy husband had to call ***'s Auto this morning to remind them to send a tow truck because we can NOT be without his vehicleThe tow truck showed up asking how we were going to payWe are not paying for ***'s Auto's mistakeThey admitted that the light that was on was because they broke a sensor but did not fix itThe guy told us yesterday that his boss, ***, said she had already called me amd taken care of our issues but I have not heard from her since I started calling and leaving messagesThey are supposed to install the spare tire now since they have the truck, againI honestly do not trust them in fixing it but they said because they did the lift, they have to fix it or our warranty with them is void.Thank you for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below OkLet me respond to thisAs for "shoddy" workmanship, my words no one else's I said that after they showed me the splice job and jumper wires used in the installI feel that I am qualified to make that claim being an ASE master technician who worked in the auto repair industry fo years and specifically in trim and electrical for of those years.As for me shopping you when I had been told by what of your techs told me I must have a "bad brain" at that point I was not aware of the substandard install of the unitAs for me having the system for years I would still have it had it been installed and working correctlyAnd if it had, and the brain had gone out anyway I would not be having an issue with you.As for "frivolous lawsuit" it was the only way I ever received a response from anyone towards resolving this matterI called twice and e mailed.I hesitate to respond to the claim on the lights that your cost is much more then I can buy them for onlineBut if this is true maybe I should give you the information so you can order them online cheaper.And lastly, your competitor was not unprofessional in any wayThey did not know who did the install until after they told me about the splices and jumpers that could have caused damage to my wiring harness in my vehicleThey did this partly to cover themselves so I would know it wasent them if I saw the damage at a later date.I guess the final answer to this is that we are at an impasse and it will have to be settled by the judge when it goes to court Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business and it is a misrepresentation of the factsI did shop them but it was also an attempt to recoup some small potion of my lossThis was befor I knew of the shoddy workmanship done on my vehicleMaybe an electrician "fire" was the wrong term to use but it defiantly could have caused damage to my vehicles main wiring harnessI'm still open to resolution of this matter without going to court but now I'm out another full day in paperwork and running around plus almost in filing and service feesI'm still planning on seeing this through but the headlights they offered to install for me (I would not let them install anything on my vehicle) are available for on line which I took as a personal insult to my intelligenceI offered to settle with them for the amount claimed in the suit I have filed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
OkLet me respond to thisAs for "shoddy" workmanship, my words no one else's I said that after they showed me the splice job and jumper wires used in the installI feel that I am qualified to make that claim being an ASE master technician who worked in the auto repair industry fo years and specifically in trim and electrical for of those years.As for me shopping you when I had been told by what of your techs told me I must have a "bad brain" at that point I was not aware of the substandard install of the unitAs for me having the system for years I would still have it had it been installed and working correctlyAnd if it had, and the brain had gone out anyway I would not be having an issue with you.As for "frivolous lawsuit" it was the only way I ever received a response from anyone towards resolving this matterI called twice and e mailed.I hesitate to respond to the claim on the lights that your cost is much more then I can buy them for onlineBut if this is true maybe I should give you the information so you can order them online cheaper.And lastly, your competitor was not unprofessional in any wayThey did not know who did the install until after they told me about the splices and jumpers that could have caused damage to my wiring harness in my vehicleThey did this partly to cover themselves so I would know it wasent them if I saw the damage at a later date.I guess the final answer to this is that we are at an impasse and it will have to be settled by the judge when it goes to court
Regards,
*** ***
Hello ***, it is *** *** emailing to add to my complaint against ***'s Auto in Spokane, WA.Yesterday we were driving home to *** when my husband's brakes locked up and jerked his truck to the rightHe said it felt like he hit the crib but had known he did notHe was coming up to
a stop light and tried to stop but his brakes weren't workingHe said the petal went right down to the floorThey are lucky he avioded an accident and our child was not in the carWe called ***'s Auto and they said they would send a tow truckThey decided to try to fix it in our parking lotWhen they could not, they tried to DRIVE it to SpokaneThey ended up bringing it back because it was grinding and the brake line had snapped so it leaked brake fluid all nightWe were denied a rental car because our credit is not fixed yet (paid it off but have to wait for it to clear)So we are back down to one car, againTomorrow is my best friend's graduation and my son's prepaid photo shoot and I have to miss both because my husband has to take his cousin home to ***I would not have to miss either if ***'s Auto would not have ruined my husband's brakes doing a lift kitMy husband had to call ***'s Auto this morning to remind them to send a tow truck because we can NOT be without his vehicleThe tow truck showed up asking how we were going to payWe are not paying for ***'s Auto's mistakeThey admitted that the light that was on was because they broke a sensor but did not fix itThe guy told us yesterday that his boss, ***, said she had already called me amd taken care of our issues but I have not heard from her since I started calling and leaving messagesThey are supposed to install the spare tire now since they have the truck, againI honestly do not trust them in fixing it but they said because they did the lift, they have to fix it or our warranty with them is void.Thank you for your time
To whom it may concern.All issues with this truck are resolved with the customer In addition to fixing the issues we also washed their vehicle inside and out, filled it with gas twice, gave them $in cash to pay for gas, a rental car, etc, and put a speaker system in the front of their truck I feel we went over and above to resolve this issue and apologize for the inconvenience Thank you, *** ***
Hi ***,
I apologize in the delay in getting back to you. The reason we have not responded is because
around the same time I saw the Revdex.com complaint we were served with small claim
paperwork. Soon as I was notified of
this issue I contacted MrSmith in an attempt to resolve
it. We are hoping he will reconsider so we can
come to a fair resolution without having to go to court.
It sounds to me like we had some problems but they were all
resolved which is why MrSmith came back and shopped us when he wanted an
updated system. After seeing what we had
he went and shopped our competitor. He
chose to go with our competitor because they had a similar price and with us
his experience was disappointing because he had it back in for warranty work. Unfortunately it seems that at our competitor
did the somewhat typical competitor installation bashing/slander. We have installed thousands of remote start
systems and never have an electrical fire or anything close as any circuit used
has a factory fuse that would protect against a short.
Nevertheless, we apologize for what MrSmith has been
through. Having to come back for
warranty work is nothing either of us enjoy or profit from. In addition, being subjected to exaggerated competitor
slander is upsetting. I feel sometimes competitors
do this with the hope that it will upset/motivate the customer enough to do or
say bad things to the competitor they are slandering. It is unfortunate. Regardless, to settle this dispute we spoke
with MrSmith. We offered him half;
$to put this behind us. He informed
us if he won the small claims case he was going to purchase new headlights for
his vehicle. He said if we gave him the
headlight he wanted plus the difference to get to approximately $he would
drop the case. We offered to give him
the headlight; a $value. He
declined.
Any of the above offers are still good. A $refund or headlights valued at $429. Thank you for your time.
Thank you,
*** ***
General Manager
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
I am not entirely happy nor agree with everything stated but I am tired of beating a dead horse with herShe only installed the speakers because she asked me repeatedly to take down my *** reviewI told her I would not because it had not beenadequate rightI called her every day and left numerous messages and she only called after she seen the *** reviewThey claimed to have fired the guy reaponsible , but when we showed up, he was still working thereShe said she would calculate how many miles we traveled when we came to pick up the truck (five times from ***, *** and ***), when we were told it would be done and was not, with how big our tank is and the price of Premium gas that we put inGave us $for gas, after we got mad because we were told they were not going to do anything to help us, which doesn't even fill the tankWhen they took it back, again, because of the brakes, they said they would fill the tankThe tank had just been filled before the brakes went out and needed towed so it did not need gasThey gave us $to cover a rental car that was $a day with $depositThey had ***'s truck from April 24th until last night, May 19thI disagree with her going above and beyondMy husband's truck has not even had it's first oil change and it has been at ***'s Auto almost as long as we have had it
Regards,
*** ***
First, we want to apologize to Mr
***’s for his disappointment in his window tint.
The rear windows Mr
*** Ford F-are 17% from the factory This percentage is the amount of light
transmission the film allows. The lower
the percentage the darker the film is.
Since
the windshield lets in more light than the rear windows, 15% on the front sides
would match the best. 15% is not legal24%
is the legal limit. Matching factory
tint shade perfectly is not possible and on his truck matching the front
darkness is not legal. We put the
darkest legal film on the truck. We do
hundreds of similar vehicles per year with customers happy with the tint match
and quality. We match it as close as
possible within legal limit. Our tint
quality and match is within industry standards and there was nothing wrong with
Mr***’s window tint job. We removed
the window film as Mr*** requested.
The customer service
representative took Mr***’s information to put in a refund request. This is a standard practice when a customer
asks for one. The request was denied
because the window film was used and is not reusable and the labor to install
it was performed and also not refundable.
Mr*** was made aware of this prior to this complaint.
As a compromise we would
like to offer Mr*** a $in store credit
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. We have chosen to just accept their offerAlthough I believe $is not enough to be compensated for their poor workmanship and customer service, I will take it to be done with themI just hope it won't cost much more than that to have the work done properly somewhere elsePlease have them send a check to:*** * *** *** *** *** ** ***and make the check payable to: *** ***
Regards,
*** ***
When you shopped with us
because of the experience you described we did offer you a discount. A competitor is who said the work was
"shoddy"I disagree with this accusationAgain it is unfortunate
that a competitor would do that. It is
also unfortunate that you want to take us to court for something you had for
over two yearsWe feel our offer is extremely graciousOur time and the
courts time is valuable and should not be filled with ridiculous accusations
and frivolous lawsuitsWe are not at all trying to insult your intelligence on
the pricing of the headlights offered we are trying to resolve this issue and
move forwardThe pricing we gave you is the manufacturer’s suggested retail
price for that productMy cost for this part is much greater than $Again,
I want to apologize for this situation brought on all of us by a unprofessional
competitor situation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business and it is a misrepresentation of the factsI did shop them but it was also an attempt to recoup some small potion of my lossThis was befor I knew of the shoddy workmanship done on my vehicleMaybe an electrician "fire" was the wrong term to use but it defiantly could have caused damage to my vehicles main wiring harnessI'm still open to resolution of this matter without going to court but now I'm out another full day in paperwork and running around plus almost in filing and service feesI'm still planning on seeing this through but the headlights they offered to install for me (I would not let them install anything on my vehicle) are available for on line which I took as a personal insult to my intelligenceI offered to settle with them for the amount claimed in the suit I have filed
Hello ***,The offer accepted on complaint ID: *** was not what we offered Weoffered a $in-store credit and stand by that offer Thank you for yourassistance.*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
The fact that they stated nothing was wrong with the work is absolutely falseI understand that the darkness of the tint was as close as they could get but the color was also not rightWhen I returned to the shop I was told that they could try the other color tint as that may be closerAfter the salesman spoke with the installer he said that what was on there was as close as they could getAs the salesman had GUARANTEED that it would match, he understood why I was not satisfiedI asked the salesman to have the tint removed and to get my money back so that I could have it done elsewhereThe fact that I had contacted the business multiple times regarding my refund is why I feel nothing less is deservedEvery time I spoke with someone from the business they told me that they would have the refund processedWhy did it take a month to find out that a refund was not possible??? I have worked in retail for over years and have a degree in business so I know how this worksI feel like this business is using the bait and switch tactic which is in fact illegalThey GUARANTEED the job would be done right and they could do it better than anyone else in town and after the work was done it was of poor quality and was not anywhere near satisfactory by any meansIt's also curious that they stated 24% is the legal limit but yet they installed 15% on my vehicle and I was never made aware that it was actually illegalTo further explain why I am not happy about this, I had the windows done by one of their competitors who said they could have my windows done for the same priceThe work done by the competitor is flawless and actually MATCHES the rear windowsThe color is great and so is the darknessIf a refund cannot be provided then I feel at least a store credit for the amount of what I originally paid is more than fairEspecially considering how much time I have had to invest in having the work done, fixed and re-done by someone else
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below The fact that they stated nothing was wrong with the work is absolutely falseI understand that the darkness of the tint was as close as they could get but the color was also not rightWhen I returned to the shop I was told that they could try the other color tint as that may be closerAfter the salesman spoke with the installer he said that what was on there was as close as they could getAs the salesman had GUARANTEED that it would match, he understood why I was not satisfiedI asked the salesman to have the tint removed and to get my money back so that I could have it done elsewhereThe fact that I had contacted the business multiple times regarding my refund is why I feel nothing less is deservedEvery time I spoke with someone from the business they told me that they would have the refund processedWhy did it take a month to find out that a refund was not possible??? I have worked in retail for over years and have a degree in business so I know how this worksI feel like this business is using the bait and switch tactic which is in fact illegalThey GUARANTEED the job would be done right and they could do it better than anyone else in town and after the work was done it was of poor quality and was not anywhere near satisfactory by any meansIt's also curious that they stated 24% is the legal limit but yet they installed 15% on my vehicle and I was never made aware that it was actually illegalTo further explain why I am not happy about this, I had the windows done by one of their competitors who said they could have my windows done for the same priceThe work done by the competitor is flawless and actually MATCHES the rear windowsThe color is great and so is the darknessIf a refund cannot be provided then I feel at least a store credit for the amount of what I originally paid is more than fairEspecially considering how much time I have had to invest in having the work done, fixed and re-done by someone else Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meWe have chosen to just accept their offerAlthough I believe $is not enough to be compensated for their poor workmanship and customer service, I will take it to be done with themI just hope it won't cost much more than that to have the work done properly somewhere elsePlease have them send a check to: [redacted] ***and make the check payable to: [redacted] Regards, [redacted] ***
To whom it may concern.All issues with this truck are resolved with the customer In addition to fixing the issues we also washed their vehicle inside and out, filled it with gas twice, gave them $in cash to pay for gas, a rental car, etc, and put a speaker system in the front of their truck I feel we went over and above to resolve this issue and apologize for the inconvenience Thank you, [redacted] ***
Hello [redacted] ,The offer accepted on complaint ID: [redacted] was not what we offered Weoffered a $in-store credit and stand by that offer Thank you for yourassistance[redacted] ***
Hi [redacted] , I apologize in the delay in getting back to you The reason we have not responded is because around the same time I saw the Revdex.com complaint we were served with small claim paperwork Soon as I was notified of this issue I contacted MrSmith in an attempt to resolve it We are hoping he will reconsider so we can come to a fair resolution without having to go to court It sounds to me like we had some problems but they were all resolved which is why MrSmith came back and shopped us when he wanted an updated system After seeing what we had he went and shopped our competitor He chose to go with our competitor because they had a similar price and with us his experience was disappointing because he had it back in for warranty work Unfortunately it seems that at our competitor did the somewhat typical competitor installation bashing/slander We have installed thousands of remote start systems and never have an electrical fire or anything close as any circuit used has a factory fuse that would protect against a short Nevertheless, we apologize for what MrSmith has been through Having to come back for warranty work is nothing either of us enjoy or profit from In addition, being subjected to exaggerated competitor slander is upsetting I feel sometimes competitors do this with the hope that it will upset/motivate the customer enough to do or say bad things to the competitor they are slandering It is unfortunate Regardless, to settle this dispute we spoke with MrSmith We offered him half; $to put this behind us He informed us if he won the small claims case he was going to purchase new headlights for his vehicle He said if we gave him the headlight he wanted plus the difference to get to approximately $he would drop the case We offered to give him the headlight; a $value He declined Any of the above offers are still good A $refund or headlights valued at $ Thank you for your time Thank you, [redacted] General Manager
Hello [redacted] , it is [redacted] emailing to add to my complaint against ***'s Auto in Spokane, WA.Yesterday we were driving home to [redacted] when my husband's brakes locked up and jerked his truck to the rightHe said it felt like he hit the crib but had known he did notHe was coming up to a stop light and tried to stop but his brakes weren't workingHe said the petal went right down to the floorThey are lucky he avioded an accident and our child was not in the carWe called ***'s Auto and they said they would send a tow truckThey decided to try to fix it in our parking lotWhen they could not, they tried to DRIVE it to SpokaneThey ended up bringing it back because it was grinding and the brake line had snapped so it leaked brake fluid all nightWe were denied a rental car because our credit is not fixed yet (paid it off but have to wait for it to clear)So we are back down to one car, againTomorrow is my best friend's graduation and my son's prepaid photo shoot and I have to miss both because my husband has to take his cousin home to [redacted] I would not have to miss either if ***'s Auto would not have ruined my husband's brakes doing a lift kitMy husband had to call ***'s Auto this morning to remind them to send a tow truck because we can NOT be without his vehicleThe tow truck showed up asking how we were going to payWe are not paying for ***'s Auto's mistakeThey admitted that the light that was on was because they broke a sensor but did not fix itThe guy told us yesterday that his boss, ***, said she had already called me amd taken care of our issues but I have not heard from her since I started calling and leaving messagesThey are supposed to install the spare tire now since they have the truck, againI honestly do not trust them in fixing it but they said because they did the lift, they have to fix it or our warranty with them is void.Thank you for your time
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below OkLet me respond to thisAs for "shoddy" workmanship, my words no one else's I said that after they showed me the splice job and jumper wires used in the installI feel that I am qualified to make that claim being an ASE master technician who worked in the auto repair industry fo years and specifically in trim and electrical for of those years.As for me shopping you when I had been told by what of your techs told me I must have a "bad brain" at that point I was not aware of the substandard install of the unitAs for me having the system for years I would still have it had it been installed and working correctlyAnd if it had, and the brain had gone out anyway I would not be having an issue with you.As for "frivolous lawsuit" it was the only way I ever received a response from anyone towards resolving this matterI called twice and e mailed.I hesitate to respond to the claim on the lights that your cost is much more then I can buy them for onlineBut if this is true maybe I should give you the information so you can order them online cheaper.And lastly, your competitor was not unprofessional in any wayThey did not know who did the install until after they told me about the splices and jumpers that could have caused damage to my wiring harness in my vehicleThey did this partly to cover themselves so I would know it wasent them if I saw the damage at a later date.I guess the final answer to this is that we are at an impasse and it will have to be settled by the judge when it goes to court Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business and it is a misrepresentation of the factsI did shop them but it was also an attempt to recoup some small potion of my lossThis was befor I knew of the shoddy workmanship done on my vehicleMaybe an electrician "fire" was the wrong term to use but it defiantly could have caused damage to my vehicles main wiring harnessI'm still open to resolution of this matter without going to court but now I'm out another full day in paperwork and running around plus almost in filing and service feesI'm still planning on seeing this through but the headlights they offered to install for me (I would not let them install anything on my vehicle) are available for on line which I took as a personal insult to my intelligenceI offered to settle with them for the amount claimed in the suit I have filed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
OkLet me respond to thisAs for "shoddy" workmanship, my words no one else's I said that after they showed me the splice job and jumper wires used in the installI feel that I am qualified to make that claim being an ASE master technician who worked in the auto repair industry fo years and specifically in trim and electrical for of those years.As for me shopping you when I had been told by what of your techs told me I must have a "bad brain" at that point I was not aware of the substandard install of the unitAs for me having the system for years I would still have it had it been installed and working correctlyAnd if it had, and the brain had gone out anyway I would not be having an issue with you.As for "frivolous lawsuit" it was the only way I ever received a response from anyone towards resolving this matterI called twice and e mailed.I hesitate to respond to the claim on the lights that your cost is much more then I can buy them for onlineBut if this is true maybe I should give you the information so you can order them online cheaper.And lastly, your competitor was not unprofessional in any wayThey did not know who did the install until after they told me about the splices and jumpers that could have caused damage to my wiring harness in my vehicleThey did this partly to cover themselves so I would know it wasent them if I saw the damage at a later date.I guess the final answer to this is that we are at an impasse and it will have to be settled by the judge when it goes to court
Regards,
*** ***
Hello ***, it is *** *** emailing to add to my complaint against ***'s Auto in Spokane, WA.Yesterday we were driving home to *** when my husband's brakes locked up and jerked his truck to the rightHe said it felt like he hit the crib but had known he did notHe was coming up to
a stop light and tried to stop but his brakes weren't workingHe said the petal went right down to the floorThey are lucky he avioded an accident and our child was not in the carWe called ***'s Auto and they said they would send a tow truckThey decided to try to fix it in our parking lotWhen they could not, they tried to DRIVE it to SpokaneThey ended up bringing it back because it was grinding and the brake line had snapped so it leaked brake fluid all nightWe were denied a rental car because our credit is not fixed yet (paid it off but have to wait for it to clear)So we are back down to one car, againTomorrow is my best friend's graduation and my son's prepaid photo shoot and I have to miss both because my husband has to take his cousin home to ***I would not have to miss either if ***'s Auto would not have ruined my husband's brakes doing a lift kitMy husband had to call ***'s Auto this morning to remind them to send a tow truck because we can NOT be without his vehicleThe tow truck showed up asking how we were going to payWe are not paying for ***'s Auto's mistakeThey admitted that the light that was on was because they broke a sensor but did not fix itThe guy told us yesterday that his boss, ***, said she had already called me amd taken care of our issues but I have not heard from her since I started calling and leaving messagesThey are supposed to install the spare tire now since they have the truck, againI honestly do not trust them in fixing it but they said because they did the lift, they have to fix it or our warranty with them is void.Thank you for your time
To whom it may concern.All issues with this truck are resolved with the customer In addition to fixing the issues we also washed their vehicle inside and out, filled it with gas twice, gave them $in cash to pay for gas, a rental car, etc, and put a speaker system in the front of their truck I feel we went over and above to resolve this issue and apologize for the inconvenience Thank you, *** ***
Hi ***,
I apologize in the delay in getting back to you. The reason we have not responded is because
around the same time I saw the Revdex.com complaint we were served with small claim
paperwork. Soon as I was notified of
this issue I contacted MrSmith in an attempt to resolve
it. We are hoping he will reconsider so we can
come to a fair resolution without having to go to court.
It sounds to me like we had some problems but they were all
resolved which is why MrSmith came back and shopped us when he wanted an
updated system. After seeing what we had
he went and shopped our competitor. He
chose to go with our competitor because they had a similar price and with us
his experience was disappointing because he had it back in for warranty work. Unfortunately it seems that at our competitor
did the somewhat typical competitor installation bashing/slander. We have installed thousands of remote start
systems and never have an electrical fire or anything close as any circuit used
has a factory fuse that would protect against a short.
Nevertheless, we apologize for what MrSmith has been
through. Having to come back for
warranty work is nothing either of us enjoy or profit from. In addition, being subjected to exaggerated competitor
slander is upsetting. I feel sometimes competitors
do this with the hope that it will upset/motivate the customer enough to do or
say bad things to the competitor they are slandering. It is unfortunate. Regardless, to settle this dispute we spoke
with MrSmith. We offered him half;
$to put this behind us. He informed
us if he won the small claims case he was going to purchase new headlights for
his vehicle. He said if we gave him the
headlight he wanted plus the difference to get to approximately $he would
drop the case. We offered to give him
the headlight; a $value. He
declined.
Any of the above offers are still good. A $refund or headlights valued at $429. Thank you for your time.
Thank you,
*** ***
General Manager
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
I am not entirely happy nor agree with everything stated but I am tired of beating a dead horse with herShe only installed the speakers because she asked me repeatedly to take down my *** reviewI told her I would not because it had not beenadequate rightI called her every day and left numerous messages and she only called after she seen the *** reviewThey claimed to have fired the guy reaponsible , but when we showed up, he was still working thereShe said she would calculate how many miles we traveled when we came to pick up the truck (five times from ***, *** and ***), when we were told it would be done and was not, with how big our tank is and the price of Premium gas that we put inGave us $for gas, after we got mad because we were told they were not going to do anything to help us, which doesn't even fill the tankWhen they took it back, again, because of the brakes, they said they would fill the tankThe tank had just been filled before the brakes went out and needed towed so it did not need gasThey gave us $to cover a rental car that was $a day with $depositThey had ***'s truck from April 24th until last night, May 19thI disagree with her going above and beyondMy husband's truck has not even had it's first oil change and it has been at ***'s Auto almost as long as we have had it
Regards,
*** ***
First, we want to apologize to Mr
***’s for his disappointment in his window tint.
The rear windows Mr
*** Ford F-are 17% from the factory This percentage is the amount of light
transmission the film allows. The lower
the percentage the darker the film is.
Since
the windshield lets in more light than the rear windows, 15% on the front sides
would match the best. 15% is not legal24%
is the legal limit. Matching factory
tint shade perfectly is not possible and on his truck matching the front
darkness is not legal. We put the
darkest legal film on the truck. We do
hundreds of similar vehicles per year with customers happy with the tint match
and quality. We match it as close as
possible within legal limit. Our tint
quality and match is within industry standards and there was nothing wrong with
Mr***’s window tint job. We removed
the window film as Mr*** requested.
The customer service
representative took Mr***’s information to put in a refund request. This is a standard practice when a customer
asks for one. The request was denied
because the window film was used and is not reusable and the labor to install
it was performed and also not refundable.
Mr*** was made aware of this prior to this complaint.
As a compromise we would
like to offer Mr*** a $in store credit
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. We have chosen to just accept their offerAlthough I believe $is not enough to be compensated for their poor workmanship and customer service, I will take it to be done with themI just hope it won't cost much more than that to have the work done properly somewhere elsePlease have them send a check to:*** * *** *** *** *** ** ***and make the check payable to: *** ***
Regards,
*** ***
When you shopped with us
because of the experience you described we did offer you a discount. A competitor is who said the work was
"shoddy"I disagree with this accusationAgain it is unfortunate
that a competitor would do that. It is
also unfortunate that you want to take us to court for something you had for
over two yearsWe feel our offer is extremely graciousOur time and the
courts time is valuable and should not be filled with ridiculous accusations
and frivolous lawsuitsWe are not at all trying to insult your intelligence on
the pricing of the headlights offered we are trying to resolve this issue and
move forwardThe pricing we gave you is the manufacturer’s suggested retail
price for that productMy cost for this part is much greater than $Again,
I want to apologize for this situation brought on all of us by a unprofessional
competitor situation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business and it is a misrepresentation of the factsI did shop them but it was also an attempt to recoup some small potion of my lossThis was befor I knew of the shoddy workmanship done on my vehicleMaybe an electrician "fire" was the wrong term to use but it defiantly could have caused damage to my vehicles main wiring harnessI'm still open to resolution of this matter without going to court but now I'm out another full day in paperwork and running around plus almost in filing and service feesI'm still planning on seeing this through but the headlights they offered to install for me (I would not let them install anything on my vehicle) are available for on line which I took as a personal insult to my intelligenceI offered to settle with them for the amount claimed in the suit I have filed
Hello ***,The offer accepted on complaint ID: *** was not what we offered Weoffered a $in-store credit and stand by that offer Thank you for yourassistance.*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below
The fact that they stated nothing was wrong with the work is absolutely falseI understand that the darkness of the tint was as close as they could get but the color was also not rightWhen I returned to the shop I was told that they could try the other color tint as that may be closerAfter the salesman spoke with the installer he said that what was on there was as close as they could getAs the salesman had GUARANTEED that it would match, he understood why I was not satisfiedI asked the salesman to have the tint removed and to get my money back so that I could have it done elsewhereThe fact that I had contacted the business multiple times regarding my refund is why I feel nothing less is deservedEvery time I spoke with someone from the business they told me that they would have the refund processedWhy did it take a month to find out that a refund was not possible??? I have worked in retail for over years and have a degree in business so I know how this worksI feel like this business is using the bait and switch tactic which is in fact illegalThey GUARANTEED the job would be done right and they could do it better than anyone else in town and after the work was done it was of poor quality and was not anywhere near satisfactory by any meansIt's also curious that they stated 24% is the legal limit but yet they installed 15% on my vehicle and I was never made aware that it was actually illegalTo further explain why I am not happy about this, I had the windows done by one of their competitors who said they could have my windows done for the same priceThe work done by the competitor is flawless and actually MATCHES the rear windowsThe color is great and so is the darknessIf a refund cannot be provided then I feel at least a store credit for the amount of what I originally paid is more than fairEspecially considering how much time I have had to invest in having the work done, fixed and re-done by someone else
Regards,
*** ***