Snow's Auto

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. We have chosen to just accept their offer. Although I believe $100 is not enough to be compensated for their poor workmanship and customer service, I will take it to be done with them. I just hope it won't cost much more than that to have the work done properly somewhere else. Please have them send a check to:[redacted] [redacted]and make the check payable to: [redacted]
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The fact that they stated nothing was wrong with the work is absolutely false. I understand that the darkness of the tint was as close as they could get but the color was also not right. When I returned to the shop I was told that they could try the other color tint as that may be closer. After the salesman spoke with the installer he said that what was on there was as close as they could get. As the salesman had GUARANTEED that it would match, he understood why I was not satisfied. I asked the salesman to have the tint removed and to get my money back so that I could have it done elsewhere. The fact that I had contacted the business multiple times regarding my refund is why I feel nothing less is deserved. Every time I spoke with someone from the business they told me that they would have the refund processed. Why did it take a month to find out that a refund was not possible??? I have worked in retail for over 5 years and have a degree in business so I know how this works. I feel like this business is using the bait and switch tactic which is in fact illegal. They GUARANTEED the job would be done right and they could do it better than anyone else in town and after the work was done it was of poor quality and was not anywhere near satisfactory by any means. It's also curious that they stated 24% is the legal limit but yet they installed 15% on my vehicle and I was never made aware that it was actually illegal. To further explain why I am not happy about this, I had the windows done by one of their competitors who said they could have my windows done for the same price. The work done by the competitor is flawless and actually MATCHES the rear windows. The color is great and so is the darkness. If a refund cannot be provided then I feel at least a store credit for the amount of what I originally paid is more than fair. Especially considering how much time I have had to invest in having the work done, fixed and re-done by someone else.
Regards,
[redacted]

Hi [redacted],
I apologize in the delay in getting back to you.  The reason we have not responded is because
around the same time I saw the Revdex.com complaint we were served with small claim
paperwork.  Soon as I was notified of
this issue I contacted Mr. Smith in an attempt to resolve...

it.  We are hoping he will reconsider so we can
come to a fair resolution without having to go to court. 
It sounds to me like we had some problems but they were all
resolved which is why Mr. Smith came back and shopped us when he wanted an
updated system.  After seeing what we had
he went and shopped our competitor.  He
chose to go with our competitor because they had a similar price and with us
his experience was disappointing because he had it back in for warranty work.  Unfortunately it seems that at our competitor
did the somewhat typical competitor installation bashing/slander.  We have installed thousands of remote start
systems and never have an electrical fire or anything close as any circuit used
has a factory fuse that would protect against a short. 
Nevertheless, we apologize for what Mr. Smith has been
through.  Having to come back for
warranty work is nothing either of us enjoy or profit from.  In addition, being subjected to exaggerated competitor
slander is upsetting.  I feel sometimes competitors
do this with the hope that it will upset/motivate the customer enough to do or
say bad things to the competitor they are slandering.  It is unfortunate.  Regardless, to settle this dispute we spoke
with Mr. Smith.  We offered him half;
$300 to put this behind us.  He informed
us if he won the small claims case he was going to purchase new headlights for
his vehicle.  He said if we gave him the
headlight he wanted plus the difference to get to approximately $600 he would
drop the case.  We offered to give him
the headlight; a $429 value.  He
declined. 
Any of the above offers are still good.  A $300 refund or headlights valued at $429.  Thank you for your time. 
Thank you,
[redacted]
General Manager

When you shopped with us
because of the experience you described we did offer you a discount.  A competitor is who said the work was
"shoddy". I disagree with this accusation. Again it is unfortunate
that a competitor would do that.  It is
also unfortunate that you want to take us to court for something you had for
over two years. We feel our offer is extremely gracious. Our time and the
courts time is valuable and should not be filled with ridiculous accusations
and frivolous lawsuits. We are not at all trying to insult your intelligence on
the pricing of the headlights offered we are trying to resolve this issue and
move forward. The pricing we gave you is the manufacturer’s suggested retail
price for that product. My cost for this part is much greater than $135. Again,
I want to apologize for this situation brought on all of us by a unprofessional
competitor situation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business and it is a misrepresentation of the facts. I did shop them but it was also an attempt to recoup some small potion of my loss. This was befor I knew of the shoddy workmanship done on my vehicle. Maybe an electrician "fire" was the wrong term to use but it defiantly could have caused damage to my vehicles main wiring harness. I'm still open to resolution of this matter without going to court but now I'm out another full day in paperwork and running around plus almost 75 in filing and service fees. I'm still planning on seeing this through but the headlights they offered to install for me (I would not let them install anything on my vehicle) are available for 135.00 on line which I took as a personal insult to my intelligence. I offered to settle with them for 645.00 the amount claimed in the suit I have filed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Ok. Let me respond to thisAs for "shoddy" workmanship, my words no one else's I said that after they showed me the splice job and jumper wires used in the install. I feel that I am qualified to make that claim being an ASE master technician who worked in the auto repair industry fo 25 years and specifically in trim and electrical for 7 of those years.As for me shopping you when I had been told by what of your techs told me I must have a "bad brain" at that point I was not aware of the substandard install of the unitAs for me having the system for 2 years I would still have it had it been installed and working correctly. And if it had, and the brain had gone out anyway I would not be having an issue with you.As for "frivolous lawsuit" it was the only way I ever received a response from anyone towards resolving this matter. I called twice and e mailed.I hesitate to respond to the claim on the lights that your cost is much more then I can buy them for online. But if this is true maybe I should give you the information so you can order them online cheaper.And lastly, your competitor was not unprofessional in any way. They did not know who did the install until after they told me about the splices and jumpers that could have caused damage to my wiring harness in my vehicle. They did this partly to cover themselves so I would know it wasent them if I saw the damage at a later date.I guess the final answer to this is that we are at an impasse and it will have to be settled by the judge when it goes to court.
Regards,
[redacted]

Hello [redacted], it is [redacted] emailing to add to my complaint against [redacted]'s Auto in Spokane, WA.Yesterday we were driving home to [redacted] when my husband's brakes locked up and jerked his truck to the right. He said it felt like he hit the crib but had known he did not. He was coming up to...

a stop light and tried to stop but his brakes weren't working. He said the petal went right down to the floor. They are lucky he avioded an accident and our child was not in the car. We called [redacted]'s Auto and they said they would send a tow truck. They decided to try to fix it in our parking lot. When they could not, they tried to DRIVE it to Spokane. They ended up bringing it back because it was grinding and the brake line had snapped so it leaked brake fluid all night. We were denied a rental car because our credit is not fixed yet (paid it off but have to wait for it to clear). So we are back down to one car, again. Tomorrow is my best friend's graduation and my son's prepaid photo shoot and I have to miss both because my husband has to take his cousin home to [redacted]. I would not have to miss either if [redacted]'s Auto would not have ruined my husband's brakes doing a lift kit. My husband had to call [redacted]'s Auto this morning to remind them to send a tow truck because we can NOT be without his vehicle. The tow truck showed up asking how we were going to pay. We are not paying for [redacted]'s Auto's mistake. They admitted that the light that was on was because they broke a sensor but did not fix it. The guy told us yesterday that his boss, [redacted], said she had already called me amd taken care of our issues but I have not heard from her since I started calling and leaving messages. They are supposed to install the spare tire now since they have the truck, again. I honestly do not trust them in fixing it but they said because they did the lift, they have to fix it or our warranty with them is void.Thank you for your time.

To whom it may concern.All issues with this truck are resolved with the customer.  In addition to fixing the issues we also washed their vehicle inside and out, filled it with gas twice, gave them $160 in cash to pay for gas, a rental car, etc, and put a speaker system in the front of their truck.  I feel we went over and above to resolve this issue and apologize for the inconvenience.   Thank you, [redacted]

Hello [redacted],The offer accepted on complaint ID: [redacted] was not what we offered.  Weoffered a $50 in-store credit and stand by that offer.  Thank you for yourassistance.[redacted]

Horrible experience. I got my windows tinted in January and when I go to pick up my car they tell me the strip on the outside of my window was damaged and that they would order the part the following Monday and would call me when it came in.
Two weeks later I never heard anything so I call them and as I am speaking to the manager he tells me he will call me back, he never did. So I call again and he tells me he just ordered the part and will call me tomorrow. Again, he doesn't call so I call again and he told me "he forgot". A week later they call and say my part is in, so I call back and speak to the same manager asking if I need to make an appointment and he says no stop by and it will be a fast fix.
I come in the next day and they tell me I have to wait an hour until they can even get my car in and it will take half an hour after that so looking at an hour and a half tops, I come back 2 hours later to have my car not even worked on! So they pull my car into the shop fast and at this point I have had it so I ask for my keys back and was just going to take it to another place to get the part replaced. So they said they would get my car but decided to replace the strip anyways (which I didn't want them to do by this point) and when I get home I see it looks even worse than when they damaged it in the first place. It wasn't aligned with the other strip they were in such a hurry to do it that there was dents in the chrome.
So needless to say after 4 or 5 calls to get my part replaced, waiting two and half hours for a job that took less than 15 minutes and taking a month and half to get this done I am thoroughly disappointed. Through this whole experience the manager never once apologized, worst customer service I've ever had.

Review: I purchased a remote start and alarm for my 2005 GMC Sierra on 11/28/14. I had several issues with the product and installation. I had taken my truck back in on many occasions to have them to "try" and fix the issues (remote wouldn't work or communicate with the truck, remote completely stopped working, system would reboot itself). Every time that I went to the store, I was told to come back on another day and they would take a look at the issue. They replaced the remote twice, and finally decided to replace the whole system and reinstall everything after my many complaints and issues. On 1/29/15, when they reinstalled everything, the back lights on my dash, heating system lights, steering wheel lights, and 4wd lights quit working. Also, the reading lamp when turned on doesn't work and the cargo warning light on the dash turns on. The only way the reading lights come on, is if you open the door or flip the dimmer switch all the way on. I took the truck back in again a few days later to [redacted]'s Auto on 2/7/15 (I was unable to take it in before then) to let them know the issues that are now happening since their last repair. I was told that it would be an easy fix. I was there for 4 hours. They stated that they went through the whole system and couldn't find anything wrong. The tech had made a few calls and was trying to figure out the problem. He finally came up with a "solution", and said he needed to order a part and to come back the next Monday, 2/9/15. I called on Monday and Tuesday - the part had not arrived. He told me to come in on Friday, 2/13/15 at 11. I had arrived on Friday at 11. At 12, an hour late, the tech arrived and notified me that he still didn't have the part. I let them know that I was going to go somewhere else to have it fixed and would charge [redacted]'s Auto. He said that [redacted]'s Auto would only pay for it if the new place determined that it was [redacted]'s installation issue. They called me 20 minutes after I had left the store, and let me know that they ordered the part and would be happy to fix it that afternoon. I reluctantly came back, dropped off the truck, and left to run some errands. They called me to let me know that it was fixed about 30 minutes later. I came back to the store to find out that nothing had changed. They had someone else work on my truck who didn't know what all was wrong with the dash lights system. I feel that they put an irritated customer with the new guy. The store manager, main tech, and all the other sales people now avoid me when I call or come in.

All I want now is my truck to be fixed correctly. At this time, I am not able to legally drive my truck at night, since I can't see the dash. I have spent too many frustrating hours waiting to have my truck fixed - approximately 16 hours. I have driven many miles on many occasions driving to and from [redacted]’s Auto - 30 miles round trip each visit. I have been insulted, put down and ignored too many times by the [redacted]’s Auto employees.Desired Settlement: I would like to have [redacted]'s Auto pay to have a certified GM service dealer fix my lights on my dash, heater lights, 4wd lights, steering wheel lights, and reading lights.

Business

Response:

To Whom It May Concern, We have tried multiple times to contact the Customer by

phone but have been unsuccessful in reaching her. As she said in her statement, we are willing

to pay for any damages we have caused.

If she goes to a dealership and it is proven to be our responsibility we

will pay the dealership to fix it. She

can contact [redacted] (###-###-####), [redacted] (###-###-####) or [redacted] (###-###-####) to schedule a

time to have her vehicle looked at. Once

it is scheduled I would like to be notified of the appointment so that I can

handle any necessary paperwork. Thank you [redacted]

Office Manager

Consumer

Response:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I made several attempts to contact [redacted] at [redacted]'s Auto. I had also left her messages to call me back per her request when she had called me. I never received a call back. I have an appointment with [redacted] on 3/10/15 to have my vehicle looked at and fixed. Once my vehicle is repaired, I will have the bill sent to [redacted]'s Auto to be paid in full.

Regards,

[redacted] ([redacted])

Review: Back in January of 2014 I had my hi-low beam and fog lights switched to HID by Snows auto. Starting in October of 2014 I began having issues with the lights. Over the course of 6 trips they were finally repaired or so I thought. In early December a sales associate at Snows promised me if I paid an additiona $140 I could switch to LED and never worry about them again. I made the investment and again thought I was done. Starting in January of 2015 I began having issues again and took truck back. Then on February 5th I was told all I needed to do was replace my battery and have terminals cleaned and it would work. I went to the Ford dealership since my truck is barely 3 years old and they said battery was fine but I still asked them to replace since that was the suggested action from Snow's. After replacing battery and cleaning terminals it still didn't work. I went back to Snow's the next day and spent another 2 hours in their waiting room and finally was told the liGht works but it had to do with a fuse and not the battery. I inquired about being reimbursed for the battery since it was not necessary for the fix and was not reimbursed. Still waiting to hear back from the manager.Desired Settlement: Cost of battery and install and cleaning of terminals. $187.45. Would like to be reimbursed for this amount

Business

Response:

We have spoken to the customer and we have come to a solution.

Review: on August 13, 2013 Snow's Auto Store Manager [redacted] sent a 2003 BMW Z4 to [redacted] to have work performed on the vehicle that they were unable to complete for the customer Mr. [redacted]. I contacted Snow's Auto that day when the customer arrived at Spkane [redacted] and spoke to [redacted] who gave a verbal authorization for the work to be completed by [redacted] since Snows Auto was unable to do so, the customer Mr. [redacted] was a witness to the verbal authorization. [redacted] completed the work on August 13, 2013 on the 2003 BMW Z4 and billed Snows Auto as agreed. [redacted] has billed monthly on this along with repeated calls and store owner [redacted] will not call back or pay the agreed upon invoice #[redacted] which now totals $101.09 with late fees to todays date.Desired Settlement: I simply want the agreed upon work paid for as promised without having to take further action.

Business

Response:

To Whom It May Concern,

In regard to this complaint no. [redacted]

submitted by the owner of [redacted], [redacted]; Snow’s Auto (nor any

of its employees or owner) has never received this bill from [redacted]

[redacted]. [redacted] Snow never received a phone

call, message, or bill from [redacted], [redacted], or any other

employee or representative from [redacted].

After receipt of this Revdex.com

complaint, I spoke to all the employees at Snow’s Auto and no one has spoke to

anyone at [redacted] other than on August 13th. [redacted] did then authorize the work to be done

and that was the last communication between Snow’s Auto and [redacted]

[redacted]. No one including myself

(Office Manager) or Accounts Payable has received a bill, phone call or message.

I have put check no. [redacted] in the

mail for this invoice for $75. I request

this complaint not affect our Revdex.com rating because it is without cause.

Office Manager

Snow’s Auto

Consumer

Response:

The responce from Snow's Auto on the situation is completely inaccurate. Snow's Auto Store Manager [redacted] sent there customer, Mr. [redacted], in to [redacted] because they could not complete the work they started on his 2003 BMW Z4. I, [redacted] owner [redacted], called Snow's Auto, while there customer was in our showroom so they could speak to him if necessary, and spoke to there manager [redacted] who stated they would send a check immediatly because [redacted] did not have an account set up for Snow's Auto because of there past payment problems. I then scheduled an appointment for Snow's Autos's customer to complete the work that was left unfinished and billed Snow's Auto at that time. I also gave a copy of the Snow's Auto bill to there customer who stated he was going to take it immediatly to there store and drop it off to [redacted] because he was unhappy at how everything had been handeled with Snow's Auto and even offered to pick up payment and bring it back to [redacted] which I told him was unnecessary. [redacted] has billed Snow's Auto at the first of every month since the work was performed and have never recieved a responce until a complaint was filed with the Revdex.com about there payment policies. This is not the first time there has been an issue with Snow's Auto not paying a bill with me, in Feb. 2004 [redacted] had to tint a vehicle which Snow's Auto could not do for one of there customers and I was forced to eventally take them to small claims court because they would not respond to bills or calls from [redacted] or there customer and they finally made a payment seven months late on the day of the court case. The Snow's Auto bill is now nine months past due and totals $101.09 to date and if they do not want to pay late fee's then the bill should have been paid on time. I do not feel this complaint is "without cause" as stated by Snow's Auto, [redacted] has completed work they were unable to for there customer as requested by Snow's Auto and now they want to pay a bill nine months late that they agreed to pay immediatly without late fees? I will only accept payment in full of the total to date of $101.09 before June 1, 2014 or additional late fees will be applied. [redacted], [redacted].

Business

Response:

As I said before, I never received a

bill or a phone call from [redacted] in regard to an unpaid bill and after

receiving this complaint sent [redacted] a check for $75.00. [redacted] is in possession of that

check however they are refusing to deposit/accept it because it doesn't include

the late fees they want to charge. I don’t

feel paying late fees on a bill I never received is the right thing to do nor

do I feel bound to pay account penalties (fees) when we have not previously agreed

to any such terms of an account. I

request the Revdex.com close this complaint. Thank you. [redacted]

Consumer

Response:

I think it is amazing that [redacted] Snow says that they "have not agreed to any such terms of the account", they do not have an account! As I have stated, because in the past they have paid seven months late, they do not have an account and are on a C.O.D. basis only. There store manager [redacted] called and scheduled the appointment with us and agreed to the payment terms. I have billed this the first of every month and they are past due and have late fees because they have not paid there invoice as agreed. I will not accept a partial payment nine months late! If payment is received in my office before June 1, 2014 there is a total balance due of $101.09, additional late fee's will be applied thereafter and possible legal proceedings will be taken. I do not feel this complaint should be closed because the simple fact they could not complete the work for there customer and contracted us to complete it for them and now nine months later they are willing to pay the original ammount, no business would agree to these terms. [redacted], [redacted]

I came to Snow's Automotive for a hitch because they were the cheapest I had found. Well, you get what you pay for. The service and how they installed the product was ok. But I am more concerned with how they treat their customers. I have to call them to see if my product has arrived. I am the one that has to call about even finishing the job. Everytime I call they take my phone number so they can call me back. Then I come to find out their excuses for not calling me back is because they didn't have my number. I expect to be called about my service and to be treated not as a annoyance. I wish I had paid the $30.00 to go to [redacted] for my services.

Review: Got my stereo installed, my 'alarm' and remote start and tires here. Worst experience I have ever had. First I am told I am getting a 2- way paging alarm...the kind that tells you if your vehicle has been hit,opened,etc. well after I pick up my vehicle I find out this is not the device I got. Meanwhile while they were installing this, after I had already paid for everything, they call me at work and tell me they cannot install it because they forgot to quote me the bypass module in my bill. FORGETTING is a lie.... I spoke with multiple employees there whom said for my vehicle it was not needed... 2 problems already. Next...when I pick up my vehicle... My blinker switch is broken....my receiver for my stereo is hanging from the roof... And my rims were so scratched up. Now we're up to 5 problems. When I call about my blinker switch I am told is wasn't them, that it was me when I know 100% it was not broken when I left. I took it to my mechanic who said it was broken from my dash being pulled off...which was never even snapped back on properly. The salesman who sold me all this stuff lied about everything so I would buy it. I am now having problems with my alarm and take it back to snows auto to have them take a look...where I'm told it is my 'computer'...after taking to to mechanics and talking with people, we've come to the conclusion it is not my computer but something with the bypass module or the wiring they had put in...when I post on CL of FB if anyone knew what could be the problem or how to fix it.... I got a lot of replies...one being from an ex employee and another from a current employee...whom I will add had posted my account information online for the world to see...(which by the way,get your facts right honey...only half the stuff I had done when on my bill) also this same employee began to bash the ex employee to the public...saying how much of a dirtbag he was and that he got fired for a reason...which is NOONES business but that guy and snows auto. I call and ask to speak with him and he hangs up when I tell him who I am...hmmm sounds like he can't stand up for his actions... Then I speak with a manager who decides pretty much that there is nothing wrong with anything they've done.. When I ask to speak with the owner they tell me that he doesn't deal with customers...that's why they have managers... Sounds to me like if your owner doesn't wanna take responsibility for the work and employees, he shouldn't even be in business. They didn't even check my bypass module (that they built) to see if that was source of problems. Instead they would like me to bring it BACK down there so they can look AGAIN... You really think I will let you touch my vehicle after your employees bash me?? Not a chance guys! I will never go back to your business as well as family and friends. Thanks for nothing guys!Desired Settlement: I want my money back for my remote start seeing as how it barely wants to work in the first place and an alarm was supposed to be installed but they didn't install the 2 way paging alarm

Business

Response:

Case# 9653364

To whom it may concern:

Mrs. [redacted] came in and purchased a remote

start on the 12th of October 2012.

She received and was charged for a 1-way remote start system. If she would have wanted to upgrade to the

2-way system that also had an alarm within the first 30 days of purchase we

would have happily exchanged it and had her only pay the difference.

Regarding the bypass module; we checked her key for a chip to

tell if it needs a bypass module, it didn’t.

Rare but occasionally the vehicle will have an immobilizer in the key

cylinder of the ignition system. We

didn’t know this vehicle had one until we started the install. Once we found out it did, we called Mrs.

[redacted]. She said she could not afford the

regular bypass module for $120 installed so we offered a different type of

bypass requiring relays and much more time (labor) and only charged her $38

dollars more. She agreed. This non data bypass also required us to do a

wired factory alarm disarm. This was

completed with technical wiring information we have available.

Regarding blinker switch, receiver on the ceiling, and

scratched wheels; I was not informed of these things until now (10 months later). This is impossible to now address.

Mrs. [redacted] came in recently and told us her horn was honking

while she was driving down the street. She

said she had to shut off the vehicle, get out of the truck and put the key in

the door to shut the alarm off. Her

factory alarm was going off. She stated

she is aware the system we installed does not have an alarm in it. When she brought it in, we checked it out and

told her everything with our system appears to be installed correctly and is

working when we check it. We told her it

seems to be a malfunction with the factory alarm.

After she left she got online and started bashing our

company. Later she called back. I,

[redacted] (MGR) spoke with her and told her the installers informed me that our system

checked out okay but they would triple check it and test everything again if

she would like before she took the vehicle to the dealership. She then asked for the owner. I told her that I am the customer service Manager

and asked what she would like me to do for her.

She said she didn’t want to let us look at it.

After looking the system over I am very confident the issue

is not from our system, but we are happy to check it again. We do hundreds of these systems per

year. We want to make Mrs. [redacted] happy

in a reasonable manner but we don’t appreciate being called liars and being inaccurately

slandered online. When we check the

system again we are also willing to install the data bypass module we

originally suggested free of charge.

If you have

any further questions, feel free to call me.

Sincerely,

Store

Manager

###-###-####

Review: I walked into the [redacted]s Auto Store on [redacted] to inquire about tinting the front windows of my vehicle. I asked if they could tint the fronts to match the back and the salesman I spoke to said and he guaranteed that they would match. After they tinted the windows I allowed about a week for them to dry and cure. I noticed that the color was different as well as the darkness. I also noticed multiple flaws under the tint as well as the edges not being cut clean. I returned to the shop to see if they could fix it and actually match the back windows. The salesman came outside and looked at the windows with me, noticed the flaws and said he would talk to the installer. When he returned he said that they could fix the flaws but that was the closest they could get to matching the back windows. As they had told me before I had the tint installed, the match was guaranteed. As they could not truly guarantee the match I asked to have the tint removed and receive a full refund. The salesman said that was fine, apologized and took a photo copy of my ID so that the bookkeeper could process the refund. When the tint was removed I left. About a week later I called to check the status of the refund as I had not received it yet. The person I spoke with on the phone took my info and said he would get with the bookkeeper. Two weeks after that I called again inquiring about the refund I still had not received. Once again, they took my info and said they would speak to the bookkeeper. Finally, a month after the tint had been removed I called again as I had still not received my refund. The person who I spoke with on the phone informed me that they would not be able to refund my money because they have to be able to pay their installer. He also said that I did not allow them the opportunity to fix the work so I would not receive a refund.Desired Settlement: I would like to receive a full refund for the tint as they were not able to truly guarantee their work.

Business

Response:

First, we want to apologize to Mr.

[redacted]’s for his disappointment in his window tint.

The rear windows Mr.

[redacted] Ford F-150 are 17% from the factory. This percentage is the amount of light

transmission the film allows. The lower

the percentage the darker the film is. Since

the windshield lets in more light than the rear windows, 15% on the front sides

would match the best. 15% is not legal. 24%

is the legal limit. Matching factory

tint shade perfectly is not possible and on his truck matching the front

darkness is not legal. We put the

darkest legal film on the truck. We do

hundreds of similar vehicles per year with customers happy with the tint match

and quality. We match it as close as

possible within legal limit. Our tint

quality and match is within industry standards and there was nothing wrong with

Mr. [redacted]’s window tint job. We removed

the window film as Mr. [redacted] requested.

The customer service

representative took Mr. [redacted]’s information to put in a refund request. This is a standard practice when a customer

asks for one. The request was denied

because the window film was used and is not reusable and the labor to install

it was performed and also not refundable.

Mr. [redacted] was made aware of this prior to this complaint.

As a compromise we would

like to offer Mr. [redacted] a $50 in store credit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. We have chosen to just accept their offer. Although I believe $100 is not enough to be compensated for their poor workmanship and customer service, I will take it to be done with them. I just hope it won't cost much more than that to have the work done properly somewhere else. Please have them send a check to:[redacted]and make the check payable to: [redacted]

Regards,

Business

Response:

Hello [redacted],The offer accepted on complaint ID: [redacted] was not what we offered. Weoffered a $50 in-store credit and stand by that offer. Thank you for yourassistance.[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The fact that they stated nothing was wrong with the work is absolutely false. I understand that the darkness of the tint was as close as they could get but the color was also not right. When I returned to the shop I was told that they could try the other color tint as that may be closer. After the salesman spoke with the installer he said that what was on there was as close as they could get. As the salesman had GUARANTEED that it would match, he understood why I was not satisfied. I asked the salesman to have the tint removed and to get my money back so that I could have it done elsewhere. The fact that I had contacted the business multiple times regarding my refund is why I feel nothing less is deserved. Every time I spoke with someone from the business they told me that they would have the refund processed. Why did it take a month to find out that a refund was not possible??? I have worked in retail for over 5 years and have a degree in business so I know how this works. I feel like this business is using the bait and switch tactic which is in fact illegal. They GUARANTEED the job would be done right and they could do it better than anyone else in town and after the work was done it was of poor quality and was not anywhere near satisfactory by any means. It's also curious that they stated 24% is the legal limit but yet they installed 15% on my vehicle and I was never made aware that it was actually illegal. To further explain why I am not happy about this, I had the windows done by one of their competitors who said they could have my windows done for the same price. The work done by the competitor is flawless and actually MATCHES the rear windows. The color is great and so is the darkness. If a refund cannot be provided then I feel at least a store credit for the amount of what I originally paid is more than fair. Especially considering how much time I have had to invest in having the work done, fixed and re-done by someone else.

Regards,

Review: I purchased an amp and after one year it quit working. [redacted]'s replaced it with another that has now also gone bad after just over one year of use. On January 15th, I had a 2 pm appointment to have them check the second amp and determine if it was under any type of warrantee. I was told that it would take one hour and that they would call me if that time changed. After 2 hours I returned having not gotten a phone call, and they told me that the amp was going out. A fact that I already known and told them when I arrived. I then asked if it was under any warrantee like the last one I purchased that had gone bad. The man at the counter was having a hard time figuring out about any type of warrantee. He told me that they would have to have a bookkeeper look at the paperwork to determine the warrantee situation. In the mean time, he told me that they would try to get it into a bay to remove the amp from the car so that if it was under warrantee, they could send it back to the manufacturer. I didn't feel like waiting there for another couple of hours for them to get the amp off so I left my car there and had a family member pick me up. They informed me that they were open until 8 pm and that they would call me when the amp was removed. At 7:15 pm, after not hearing from the company, I decided to call them. I was then told by a different person that he was under the impression my amp would be removed at a later date after they figured out the warrantee situation. I asked why I was told to leave my car there if they weren't going to do anything to it and his answer was "I don't know". He didn't have any explanation as to why it had taken all day for them to do nothing (the amp was still not removed from the car). He did tell me that the amp wouldn't be under warrantee and tried to recommend a new one that they could install. I asked why the sales associate earlier couldn't have told me that before I left my car there the second time. He didn't have an answer. I informed him that I would never use their business again. The only reason I brought it there was to see about the warrantee. I told him that I had to work that night and would be by around 9 am to pick up my car. He stated that they would try to have the amp out by then. After hanging up and talking to my family, we decided to just pick the car up that night. As I was being driven up to [redacted]'s, I called agin to inform them that I was on my way to get my car. I talked to the assistant manager and he couldn't give me any answers as to why they had wasted my whole day doing nothing when I was told it would initially take one hour. He asked if I would like to have the manager call me and I said yes. It has now been one week since the incident and I have yet to receive a phone call from any manager.

Over the years that I and members of my family have used their business, these types of problems have been continuous. Never getting phone calls when service is done, and never having the work done when they say it will be. Now, they've sold me two faulty amplifiers and again not called to discuss the problem or a solution.Desired Settlement: I don't want anything from the company. I am done wasting my time and not getting the services promised or deserved. They need to change the way they run their business or they're going to continue to turn customers away. They need someone to answer the phones full time so when they're trying to help a customer, they don't have to interrupt their work to answer a call and try to help the caller. I have no problem letting people know my experiences with [redacted]'s Auto because I don't want them to be disappointed like me and my family have been.

Business

Response:

[redacted],

We are so sorry for the misfortune with your amps going bad,

we feel horrible about that. We also

feel bad about the miscommunication problem you experienced which I believe was

due to two new employees (the first two you spoke to) who were unfamiliar

with different brand warranties and unaccustomed to our communication

procedures with the installation bay.

The Assistant Manager you spoke with is no longer employed and the Store

Manager you never got a call from had just transitioned to the position of

Wholesale Manager which removed him from our store to be out working with

dealerships. As you can see there have

been a few good changes within our company which unfortunately negatively

affected your experience and I apologize.

As far as the warranty on your current amplifier, it was indeed a year

warranty which would have well been expired. Because you've had an issue with both amps

made by Soundstream, we would like to offer you an amplifier made by Phoenix

Gold, model number Z500.1 we will sell it to you for $75.00 which is less than

half retail price and below our cost. The

Phoenix Gold warranty for this amplifier is one year from the date you purchase

it. I have put an estimate in your name

in our computer system so if you would like to go ahead with this offer, you

can talk to anyone at [redacted]'s Auto and they will be able to look up your

estimate (estimate #[redacted]). I apologize

again for this unfortunate experience you've had and hope you will give us the

opportunity to serve you in the future.

Sincerely

[redacted]Office

Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

While I appreciate the offer made by the business, I find that their reasoning for the events that happened is just another excuse in a long line of excuses. If I were to accept this offer, I would be continuing to give them my business and money which I refuse to do. I have wasted too much of my time and money on this company and from here on out, I refuse to continue.

Regards,

Review: I purchased HID lighting kits for my vehicle on 6/16/2014. I attempted to install them on my vehicle myself on 6/22/14. There were two seperate boxes for two kits that I purchased (one for my running lights and one for my fog lights). Both boxes were previously opened before I purchased them and I did not realize this until I started the install process myself. One of the boxes had damage to the rubber gromet around the lighting wires and when I attempted to install them it proved to be the wrong size. When I opened the other box, the installation instructions were missing and the protective plastic piece protecting the precious light bulps was not covering the bulbs. They proved to be the right size for my fog lights, but they did not install completey so that they 'locked' into place, meaning that it was not going to work. I contacted [redacted]'s Auto by phone and was told by an employee that they are indeed the right size and they should fit. When I explained that there is no way to make them work he told me to bring them into the store the next day. I then went into [redacted]'s Auto on 6/23/14 and told [redacted]. (manager) that I wanted to return the lights and received a refund because I was unhappy that they had sold me the wrong size and damaged merchandise. He then told me that they do not offer refunds for opended merchandise. I then informed him that can't be true as both of the boxes his business sold me were previously opened. I stated that I did not want to exchange for different merchandise because I was unhappy with their customer service. He stated that he can fill out a refund request form and submit it to their accountant ([redacted]) but it is not a guarantee of a refund. He kept the returned merchandise, gave me a copy of the refund request form, and told me I would receive a call on 6/24/14. I then called their accountant on 6/24/14 and left 2 messages for a return call. I had a voicemail from [redacted] at 4:15 pm that day saying that she was returning my call and I needed to call her back. She did not leave a message w/ any information regarding my refund. I have been calling her multiple times a day on 6/25 and 6/26 leaving messages but have yet to talk to this accountant in person. It has now been 4 days and no one has contacted me regarding my refund.Desired Settlement: My desired outcome is for resolution of this matter with a complete refund of $326.08. The products sold were defective and missing instructions on installation. This company was unwilling to offer me so much as an apology for selling me damaged merchandise and the wrong size.

Business

Response:

In response to this complaint:

This company has the worst and most disrespectful customer service I have seen. When you spend almost 2k with a company and then are treated disrespectful it is a sure sign I will never go back. To top it off they broke my property and would not replace it or pay to have it replaced.

Review: I went into snows auto on 1/30/15 and purchased a remote start for my truck and paid in full with my debit card. We scheduled for it to be installed on Friday 2/13/15 at 9:30 am. I asked at the time of purchase if this was in stock and he said yes it was and he would set it aside for me. I showed up today on 2/23/15 at 9:20 am and handed over the keys to my truck. I asked how long it would take and the sales man asked an installer who was standing behind him how long and he said 2-3 hours . So I left. I called at 12:30 and asked if my truck was finished and [redacted] the sales man who answered the phone told me that it would not be done till 5. At about 4:45 I pulled up to snows auto and waited till I was told my truck would be done. At 4:58 I recieved a call from snows auto and the man on the phone said that they did not have the remote start that I had purchased and that if I wanted one installed today that I would have to pay another $180 for the upgraded one. I told the man I would come into the store since I was in the parking lot. When I got into the store I asked why at 5 am I just being told that they did not have my remote start that I purchased and how come I was not told when I droped the truck off this morning? The man said that they did not know till 4:30 that they didn't have it. I asked why I was told to come in at 9:30 am when they didn't even get my truck in till 4:30 and the guy said he wasn't sure that maybe there were cars there from the night before or something. At this point I was upset with the way I was just geting the run around and asked to speak to a manager. And he said that I was speaking with him. I told him I was very unhappy and I would like a refund . He said that was not problem and started filling out paper work. When he returned he told me it would be about two weeks before I got my refund because it had to be submitted to their accountant for approval and that it took some time. I asked why because I paid with my debit card and do not know why they can not put it back in. He said he could not and I would have to just wait. I don't think it is professional at all the way they run their business and would like my money back.Desired Settlement: my 503.80 back sooner than two weeks

Business

Response:

To Whom It

May Concern,

I am sorry

this caused any inconvenience to the Customer.

Our policy is that accounting (which is only myself at this time) is the

only one who can process refunds and I was out of the country. I called the Customer today, my first day

back in the office. I informed her I had

been out for the last week and a half and apologized for the delay in getting

her refund processed. I told her I can

process it right now and she informed me she already got her money back because

she called her bank and disputed the charge.

The Customer's desired settlement for this complaint has been settled.

Apologies

Office

Manager

Snow's Auto