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Snow's Garden Ctr

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Snow's Garden Ctr Reviews (1)

Review: Landscape design and installation contract signed in January 2013. From January until August, Snow's worked occasionally - leaving a major mess in our back yard (I have pictures). Several items were done incorrectly causing water to enter our crawl space, rains washed out the original stream beds, trees died, and more. This was documented in a letter to Snows dated August 2 2013. Snows finally responded on August 31, 2013 with an update contract. Since March, 2014 we have been trying to get Snows to honor that contract. They have been unresponsive except to tell us "they will fix it immediately" (I have copies of their emails). Since we have had no response, we visited their place of business on May 20, 2014. [redacted] spoke with us and told us they would get back to us asap as we had been the topic of a recent meeting. We have had no further contact.Desired Settlement: Finish work in a TIMELY fashion; over a year of a mess in the back yard is enough. And we expect them to honor the 2 year 100% warranty in the contract addendum.

Consumer

Response:

About a week ago Snow's contacted us and said they would be coming to finish the work this week. They did arrive on Wednesday and finished all the work with the exception of fixing the filter basket for the pond pumping system. [redacted] indicated they had to order a new part to complete that portion of the work.

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Description: Garden Centers

Address: 1875 Avon Street Ext, Charlottesville, Virginia, United States, 22902-8710

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