Hello *** in order for us to review this and to analyze the situation, we will need a copy of the invoice that the other Honda dealership provided you so that we can get a better understanding of what they are saying is wrong with the vehicleOnce we receive this we can move forward with the
investigationThank you!
We apologize for the inconvenience this has causedPlease call our service center and schedule an appointment with one of our service advisorsYou will be given a rental, free of charge and we will take a look at the brakes to see where the issue isWe appreciate your business and we want
to solve this issue for youOur number is *** ***We look forward to seeing you soon!
They should notify me that my car is leaking on the invoice or told me
when I picked up my car how coincidence that could be after the change oil and this problems occurred or happeningso I took the car home and my frustration began cause after the changed or after that appointment to the dealer I don't want even want to used the car so on Jan I called the customer service and to ask them again what resolution do I have a Tatum the manager said she will talked to the service manager Dustin M** *** and this manager told me to bring the car again for another inspection and told me the same thing that these problem had been going on for sometimes and the best he could do is give me a discount like after market parts like $or something
Hello ***, Thank you for your quick responseI hope you don't see this as having to suffer any consequences as the purchase of a battery would have been necessary in any circumstanceI will be glad to go over this matter with my manager and we will reach out to you todayThank you again and have a great day
Since your previous manager made a mistake I have to suffer the consequences? Since the previous manager decide to take this upon himself to make this decision, Honda should absorb the cost of the new battery and give me back my moneyRather then me call you, Honda can reach out to meThat called customer service, try it sometimes
Hello! We here at AutoNation Honda Chandler take great pride in our customer service and we apologize for the inconvenience this has beenJim G*** will cancel the coverage for your old vehicleBecause a check was issued and cashed under your name, in order to reissue the coverage for your new
car payment will need to be madeIf you have any further questions please call Jim at *** *** ***Again we apologize for the inconvenience and we hope to see you in the new year
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am using this statement to provide my conditional acceptance of their offer. In the event that Autonation Honda is able to return my car to it's proper working order, the order it was in prior to them performing service, I will consider this issue resolved. However, if the car is not returned to it's proper condition, then this issue will not be resolved. This complaint should not be considered closed until the Revdex.com receives further correspondence that in fact the issue has been resolved
Regards,
*** ***
Hello MrP***I want to apologize for the disconnect in communication that I have read aboutCustomer service is of the utmost importance to us and I regret to hear about your experienceI will have Steve call you today - 8/19/16, if he has not already, to discuss the issues you have
brought to my attentionThank you for taking the time to show us where we can improve and we hope to work with you again and provide excellent customer serviceHave a great day
I have attached what Van's Honda provided to me as well as the bill for diagnosisAll of this information was sent to your dealership via certified mail and was signed for by someone at your locationI gave AutoNation a timeframe to contact me by and no one did which is why we're doing this through the Revdex.com now
We as a company are working on making sure our customers are completely satisfied with their serviceWe have extended a substantial discount for the customer to have the issue with his car fixedWe would like to have a second opportunity to make things right and we have noted in him account that he does get the discounted service if and/or when he decides to get the service done as well as make sure that in the future his fully aware of the state of his vehicle each and every timeWe hope to be able to gain MrI*** as a continued customer and we are striving to make the changes necessary to make our guests experiences excellent
I received a call from Jim G[redacted] stating that they will cancel my previous Honda crv 2014 and refund the amount from the date it as cancelled. I have already paid my car payment. for the month of December for both the vehicles. I'm not clear on the response from the business? I have 27 emails that communicating with the business. I was told by Mr. Jim that initially to resolve this that they will take my 2015 Honda civic and give me a 2016 Honda civic adding the services. then later it was changed and I was told to put a down payment of the refund that I received for wrongly cancelling my vehicle. I have been communicating for more than 3 weeks. hence my understanding was I have given the proper paper work to cancel the vehicle which Ihave sold 2014 Honda CRV I don't have the money to put down payment. I have spoke lengthy conversastion and have not found a reasonble resolution on this and I have reached out to Revdex.com.The main reaon I have added extra service becuase my wife is the driver for this vehicle and it has been almost closer to a months since we known that she was driving without any coverage having only the insuarance coverage to the vehicle. if there is danger occured at this stage I belive hond has no concern of solving this matter or any care for there customers needs. I have told jim previously I have no way of putting extra down payment or going through loaning money to correct there mistake.
We have contacted the customer in hope's to get him a reasonable discount on the needed serivce. On future visits we intend on making his experience satisfactory in giving him a very detailed multi-point inspection evaluation.
Hello Mr. [redacted]. Here at AutoNation Honda Chandler we take great pride in providing customer service and we apologize for your experience. We will need to look further into the case so that we are able to handle this properly. Please expect a phone call today in how we will proceed. Thank you for...
your patience and we hope to have the opportunity to provide you excellent customer service in the future.
Hello [redacted], I sincerely apologize for this happening to you! Customer service is of the utmost importance and we want all of our guests to feel like their car is being taken care of. Due to the incident, we will absolutely redo your oil change free of charge and you can expect the oil change after...
that to be taken car of for you. You can call us at [redacted] to schedule a time that works best for you. When scheduling your appointment please let us know when a good time is for our team to go to your house and take a look at the oil stain. We have the necessary tools to be able to clean that for you and we can have someone out as soon as you would like for them to. Please let us know of any other concerns. We appreciate your business and we would like to have you as a long term guest here at AutoNation Honda Chandler!
Thank you for your response. Please let us know what we can further do to resolve this issue. We want to give excellent customer service and would like to help in the best way that we can to clear the issue. Thank you again.
Hello [redacted]! We here at AutoNation Honda Chandler take great pride in customer service and we apologize that the battery warranty was not fully explained to you on either occasion. In the past our batteries had a 3 year 36,000 mile coverage (This is a factory warranty coverage). Once a battery is...
purchased, the warranty is fully covered for 3 years 36,000 miles after that, it is prorated for 100 months. Looking at your service history, a battery has never been purchased, for that reason it was necessary for a battery to be purchased on this last visit. It looks like you purchase that lifetime battery. These batteries are new to the dealership and this means you will not have a to pay for a battery anymore! I hope I was able to shed some light on the situation and I sincerely apologize for this not being explained. If you have any further questions please do not hesitate to call at (480) 285-2801 and ask for either myself, Tatum or Steve, he is our parts and service director and might have a better explanation.
Thank you, we received your documents. Upon review of the douments we do not see any indication that they are implicating that the needed repairs are due to engine replacement. If you have any further documentation supporting your claim, please send it to us as soon as possible for further investigation. Thank you!
Hello *** in order for us to review this and to analyze the situation, we will need a copy of the invoice that the other Honda dealership provided you so that we can get a better understanding of what they are saying is wrong with the vehicleOnce we receive this we can move forward with the
investigationThank you!
We apologize for the inconvenience this has causedPlease call our service center and schedule an appointment with one of our service advisorsYou will be given a rental, free of charge and we will take a look at the brakes to see where the issue isWe appreciate your business and we want
to solve this issue for youOur number is *** ***We look forward to seeing you soon!
They should notify me that my car is leaking on the invoice or told me
when I picked up my car how coincidence that could be after the change oil and this problems occurred or happeningso I took the car home and my frustration began cause after the changed or after that appointment to the dealer I don't want even want to used the car so on Jan I called the customer service and to ask them again what resolution do I have a Tatum the manager said she will talked to the service manager Dustin M** *** and this manager told me to bring the car again for another inspection and told me the same thing that these problem had been going on for sometimes and the best he could do is give me a discount like after market parts like $or something
Hello ***, Thank you for your quick responseI hope you don't see this as having to suffer any consequences as the purchase of a battery would have been necessary in any circumstanceI will be glad to go over this matter with my manager and we will reach out to you todayThank you again and have a great day
Since your previous manager made a mistake I have to suffer the consequences? Since the previous manager decide to take this upon himself to make this decision, Honda should absorb the cost of the new battery and give me back my moneyRather then me call you, Honda can reach out to meThat called customer service, try it sometimes
Hello! We here at AutoNation Honda Chandler take great pride in our customer service and we apologize for the inconvenience this has beenJim G*** will cancel the coverage for your old vehicleBecause a check was issued and cashed under your name, in order to reissue the coverage for your new
car payment will need to be madeIf you have any further questions please call Jim at *** *** ***Again we apologize for the inconvenience and we hope to see you in the new year
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am using this statement to provide my conditional acceptance of their offer. In the event that Autonation Honda is able to return my car to it's proper working order, the order it was in prior to them performing service, I will consider this issue resolved. However, if the car is not returned to it's proper condition, then this issue will not be resolved. This complaint should not be considered closed until the Revdex.com receives further correspondence that in fact the issue has been resolved
Regards,
*** ***
Response: Contacted customer, processed refund, customer is happy with service
Hello MrP***I want to apologize for the disconnect in communication that I have read aboutCustomer service is of the utmost importance to us and I regret to hear about your experienceI will have Steve call you today - 8/19/16, if he has not already, to discuss the issues you have
brought to my attentionThank you for taking the time to show us where we can improve and we hope to work with you again and provide excellent customer serviceHave a great day
I have attached what Van's Honda provided to me as well as the bill for diagnosisAll of this information was sent to your dealership via certified mail and was signed for by someone at your locationI gave AutoNation a timeframe to contact me by and no one did which is why we're doing this through the Revdex.com now
We as a company are working on making sure our customers are completely satisfied with their serviceWe have extended a substantial discount for the customer to have the issue with his car fixedWe would like to have a second opportunity to make things right and we have noted in him account that he does get the discounted service if and/or when he decides to get the service done as well as make sure that in the future his fully aware of the state of his vehicle each and every timeWe hope to be able to gain MrI*** as a continued customer and we are striving to make the changes necessary to make our guests experiences excellent
I received a call from Jim G[redacted] stating that they will cancel my previous Honda crv 2014 and refund the amount from the date it as cancelled. I have already paid my car payment. for the month of December for both the vehicles. I'm not clear on the response from the business? I have 27 emails that communicating with the business. I was told by Mr. Jim that initially to resolve this that they will take my 2015 Honda civic and give me a 2016 Honda civic adding the services. then later it was changed and I was told to put a down payment of the refund that I received for wrongly cancelling my vehicle. I have been communicating for more than 3 weeks. hence my understanding was I have given the proper paper work to cancel the vehicle which Ihave sold 2014 Honda CRV I don't have the money to put down payment. I have spoke lengthy conversastion and have not found a reasonble resolution on this and I have reached out to Revdex.com.The main reaon I have added extra service becuase my wife is the driver for this vehicle and it has been almost closer to a months since we known that she was driving without any coverage having only the insuarance coverage to the vehicle. if there is danger occured at this stage I belive hond has no concern of solving this matter or any care for there customers needs. I have told jim previously I have no way of putting extra down payment or going through loaning money to correct there mistake.
We have contacted the customer in hope's to get him a reasonable discount on the needed serivce. On future visits we intend on making his experience satisfactory in giving him a very detailed multi-point inspection evaluation.
Hello Mr. [redacted]. Here at AutoNation Honda Chandler we take great pride in providing customer service and we apologize for your experience. We will need to look further into the case so that we are able to handle this properly. Please expect a phone call today in how we will proceed. Thank you for...
your patience and we hope to have the opportunity to provide you excellent customer service in the future.
Hello [redacted], I sincerely apologize for this happening to you! Customer service is of the utmost importance and we want all of our guests to feel like their car is being taken care of. Due to the incident, we will absolutely redo your oil change free of charge and you can expect the oil change after...
that to be taken car of for you. You can call us at [redacted] to schedule a time that works best for you. When scheduling your appointment please let us know when a good time is for our team to go to your house and take a look at the oil stain. We have the necessary tools to be able to clean that for you and we can have someone out as soon as you would like for them to. Please let us know of any other concerns. We appreciate your business and we would like to have you as a long term guest here at AutoNation Honda Chandler!
Thank you for your response. Please let us know what we can further do to resolve this issue. We want to give excellent customer service and would like to help in the best way that we can to clear the issue. Thank you again.
Hello [redacted]! We here at AutoNation Honda Chandler take great pride in customer service and we apologize that the battery warranty was not fully explained to you on either occasion. In the past our batteries had a 3 year 36,000 mile coverage (This is a factory warranty coverage). Once a battery is...
purchased, the warranty is fully covered for 3 years 36,000 miles after that, it is prorated for 100 months. Looking at your service history, a battery has never been purchased, for that reason it was necessary for a battery to be purchased on this last visit. It looks like you purchase that lifetime battery. These batteries are new to the dealership and this means you will not have a to pay for a battery anymore! I hope I was able to shed some light on the situation and I sincerely apologize for this not being explained. If you have any further questions please do not hesitate to call at (480) 285-2801 and ask for either myself, Tatum or Steve, he is our parts and service director and might have a better explanation.
Thank you, we received your documents. Upon review of the douments we do not see any indication that they are implicating that the needed repairs are due to engine replacement. If you have any further documentation supporting your claim, please send it to us as soon as possible for further investigation. Thank you!