We have contacted the customer in hope's to get him a reasonable discount on the needed serivceOn future visits we intend on making his experience satisfactory in giving him a very detailed multi-point inspection evaluation
Thank you for your responsePlease let us know what we can further do to resolve this issueWe want to give excellent customer service and would like to help in the best way that we can to clear the issueThank you again
Hello [redacted] ! We here at AutoNation Honda Chandler take great pride in customer service and we apologize that the battery warranty was not fully explained to you on either occasionIn the past our batteries had a year 36,mile coverage (This is a factory warranty coverage)Once a battery is purchased, the warranty is fully covered for years 36,miles after that, it is prorated for monthsLooking at your service history, a battery has never been purchased, for that reason it was necessary for a battery to be purchased on this last visitIt looks like you purchase that lifetime batteryThese batteries are new to the dealership and this means you will not have a to pay for a battery anymore! I hope I was able to shed some light on the situation and I sincerely apologize for this not being explainedIf you have any further questions please do not hesitate to call at (480) 285-and ask for either myself, Tatum or Steve, he is our parts and service director and might have a better explanation
We have contacted the customer in hope's to get him a reasonable discount on the needed serivceOn future visits we intend on making his experience satisfactory in giving him a very detailed multi-point inspection evaluation
Thank you for your responsePlease let us know what we can further do to resolve this issueWe want to give excellent customer service and would like to help in the best way that we can to clear the issueThank you again
Hello [redacted] ! We here at AutoNation Honda Chandler take great pride in customer service and we apologize that the battery warranty was not fully explained to you on either occasionIn the past our batteries had a year 36,mile coverage (This is a factory warranty coverage)Once a battery is purchased, the warranty is fully covered for years 36,miles after that, it is prorated for monthsLooking at your service history, a battery has never been purchased, for that reason it was necessary for a battery to be purchased on this last visitIt looks like you purchase that lifetime batteryThese batteries are new to the dealership and this means you will not have a to pay for a battery anymore! I hope I was able to shed some light on the situation and I sincerely apologize for this not being explainedIf you have any further questions please do not hesitate to call at (480) 285-and ask for either myself, Tatum or Steve, he is our parts and service director and might have a better explanation