Snyder Drug

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

To whom it may concern,I have been working with Mrs [redacted] on this concern We spoke about a week ago, and I promised her at that time that we would refund the total amount to her We had an accounting issue on the check and it needed to be re-issued The new check was sent to Mrs [redacted] on October 2nd, I have informed Mrs [redacted] to please call my cell phone directly if she has not received the check by this Friday Mrs [redacted] will be satisfied as long as she receives the check by the end of the week.Thank you, [redacted] , GMFremont Ford [redacted] , cell

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fremontford.com The van is ready for delivery, and we are in the final stages of negotiations to come to a settlementOnce the settlement is finalized, we will contact Revdex.com again Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Fremont Ford was able to mitigate on our behalf with ReferTek Services which caused the delay and pay us some of the losses/damages because of the delay We have not yet received the payment but we trust we willThank you

Dear Revdex.com and ***
This complaint came to Fremont FordThe complaint is suppose to go to Fremont*** *** *** ***Revdex.com please remove this from our file
Thank You
*** ***

Complaint's been resolved, consumer received check

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/22) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fremontford.com
The van is ready for delivery, and we are in the final stages of negotiations to come to a settlement. Once the settlement is...

finalized, we will contact Revdex.com again.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Fremont Ford was able to mitigate on our behalf with ReferTek Services which caused the delay and pay us some of the losses/damages because of the delay.
We have not yet received the payment but we trust we will. Thank you.

Initial Business Response /* (1000, 8, 2015/06/17) */
At the time that the customer attempted to cancel the service contract, Century discovered that there was an open claim. We waited for the customer to get that resolved with Cetury since you cannot cancel a service contract with an open claim. ...

Now that situation is resolved, and we have processed the cancellation for Ms. [redacted]. We have the check in hand for the customer, and we are communicating with the customer to send the check to her current lienholder. Today's note from the customer:
"Once I receive notification that this has been done I can then close the complaint with the Revdex.com". Check will be sent no later than 6-18-2015
Initial Consumer Rebuttal /* (2000, 10, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was no open claim with century when I first asked Fremont Ford to cancel the warranty. They ignored all contact with me for over 5 weeks until I finally submitted my claim with the Revdex.com. At that point for 2 short days of the 6 week time frame that I had been asking ford to cancel the agreement there was a claim open. It was open and paid out within 2 business days, then closed with the payout. Finally, after your second letter to Fremont Ford this issue has been dealt with. The ford company claims they sent a check to the bank that handles my car loan. If the check is not received in a timely manner I will reopen then claim if needed. I am very thankful for the Revdex.com's help in resolving this issue as Fremont Ford took advantage that I was no longer living near their dealership and could not handle the issue in person, their solution was to ignore my requests and deny me help until the Revdex.com sent 2 notifications to them. Thank you.

To whom it may concern,I have been working with Mrs. [redacted] on this concern.  We spoke about a week ago, and I promised her at that time that we would refund the total amount to her.  We had an accounting issue on the check and it needed to be re-issued.  The new check was sent to...

Mrs. [redacted] on October 2nd, 2017.  I have informed Mrs. [redacted] to please call my cell phone directly if she has not received the check by this Friday.  Mrs. [redacted] will be satisfied as long as she receives the check by the end of the week.Thank you,[redacted], GMFremont Ford[redacted], cell

Initial Business Response /* (1000, 10, 2015/12/08) */
We have attempted to contact the customer numerous times with no response. It appears that the vehicle was in our shop one time. I would happily like to look at the vehicle to inspect it. We value our customers, and we take an enormous...

amount of pride in our work. The customer can contact me directly.
Regards,
[redacted] General Manager
XXX-XXX-XXXX
[redacted]@fremontford.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was not to resolve the situation. I have a vehicle that has not been repaired with a check engine light constantly on. As my income does not allow exploratory repair that is suggested, I refuse to allow any further work. I am happy to provide a reading of the check engine light at a third party to prove the problem has not been addressed. Note that two problems were told to the dealer, but only one was addressed. The second problem involves my transmission that was ignored. Note my repair was supposedly done on a Saturday when only oil change personnel work at the repair center at that time.
Final Business Response /* (4000, 14, 2015/12/15) */
Mr. [redacted],
Unfortunately, a third party does not have Ford factory trained technicians, nor do they have the Ford branded repair equipment. I am not sure what the outstanding issue is, but a check engine light can be a complicated issue with up to 90 different problems/ fixes with the vehicle. That is why it is imperative to have MY service department look at the vehicle. Please contact me to schedule an appointment.
Regards,
[redacted]@fremontford.com