Snyder Electric

Initial Business Response /* (1000, 5, 2017/02/08) */
Revdex.com of Northern Indiana [redacted]
Fort Wayne, IN XXXXX Fax: (XXX) XXX-XXXX
On the night of January 2nd, 2017 at approximately 8pm, my son (neighbor 3) who lives across the street from the complaint's rental or land contract...

property, which ever you choose, had a knock on his door from Neighbor 1 & 2. Neighbor 2 had cut a tree down of which a limb landed on the power line of Neighbor 1. This created an unsafe condition and caused NIPSCO to disconnect the power to the house. Neighbor 1 informed Neighbor 2 that Neighbor 3 had a family member in the electrical business. They informed my son that they had called a number of electricians and no one returned their calls. He asked if I would come out and replace the meter base and service riser) informed them that I was out of town at that moment and wouldn't get back in town before 9pm. They said they would wait on me to do the repair work on their service,
it needs to be pointed out that complaints husband's, mother & father in law, are Neighbor 1. arrived at the location approximately around 9:30prn. My son came over to help as well and we worked in the rain until the service was restored. We stayed there until the power company came to house to make their connection. All the work was completed by midnight and was billed for a total of $278.44 (120.04 for material, [redacted] for labor and [redacted] for sales tax.) It is my practice to bill the property owners where the work is performed and this was sent out on January 23°, 2017. it's up to the owner to get reimbursed from the person who caused the damage to the property.
DESIGN & LAYOUT OF ELECTRICAL SYSTEMS SINCE 1958
RESIDENTIAL - COMMERCIAL • INDUSTRIAL

The real issue in this complaint is how the owners of the property in question state, "OUR
TENANTS DID NOT GIVE OUT OUR INFORMATION. THE NEIGHBORS DID NOT GIVE OUT OUR INFORMATION. THE ONLY ONE WHO DID HAVE OUR INFORMATION TO GIVE OUT WAS ANOTHER NEIGHBOR." This other neighbor the complaint is referencing would be my son, Neighbor 3, who was helping them contact me at Neighbor 1 request. It sounds to me that the owners & renters wanted the work done, but didn't want the responsibility to pay for rny services. Remember the owner's family member is the renter and I quote, "OUR CONTRACT TENANTS DID NOT TELL US UNTIL THE ISSUE WAS RESOLVED."
The complaint has defamed my Grandson's mother (Neighbor 3) when she stated, "THE ONLY ONE WHO DID HAVE OUR INFORMATION TO GIVE OUT WAS ANOTHER NEAOR, WHO USED TO WORK FOR ME AT A LOCAL BANK, WHO LOOKED UP MY NAME AND ADDRESS IN THE BANK'S SYSTEM AND GAVE THAT TO SN'YDER ELECTRIC TO BILL ME WITH." Every word in that quote is false and when written or printed it is libel. To provide a basis for legal action, the idea must be communicated to another person, be untrue, and bring the person in to disrepute, contempt, or ridicule by others. The complaint even sent her spouse into the bank where Neighbor 3 works and made these charges. The complaint and her spouse need to go to the bank and apologize for their actions, if not; the complaint might be facing a law suit.
The true fact of how I obtained their address information was through the Elkhart County GIS website. As a former county assessor, I am aware of the welosite and have it on my home computer. This website is available to anyone who wants to look up public information.


My desired settlement is the owners pay their bill within 10 days of this response or face legal action on two accounts.
1) Face legal action on this bill
2) Face legal action on false statements made arid reported to the bank and the BAR of Northern Indiana.
Enclosed are the copies of the complaints property information on both of their properties that I obtained through the Elkhart County GIS website along with my bill.

[redacted]
[redacted] Electric
City of Goshen
Electrical License
Number [redacted]
Expiration 12/31/2019
Initial Consumer Rebuttal /* (3000, 7, 2017/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are responding to Mr. Snyder's letter in a point-by-point fashion, related to his letter written.
1) The fact that "Neighbor 1" referenced in Mr. Snyder's response are related to us is immaterial to this complaint. Yes, we happened to sell this home to a relative. That does not make us responsible for their actions or those of their neighbors.
2) From what we heard after the work was complete, Mr. Snyder did excellent work. That part is not in dispute at all. The contract owners did tell us of that fact. However, my husband and I were not involved in selecting Mr. Snyder to complete the work, we did not authorize the work, and did not even hear of there being a power cutoff until the issue was resolved. We, had no part in this issue or its resolution, and in fact, did not hear of it until we received the bill in the mail and called our contract tenants to see why we were billed.
3) Mr. Snyder states that it is up to "the owner" to get reimbursed from the person that caused the damage. This is not a statement in any legal cause or action, that is Mr. Snyder's opinion, and one that we do not share. We do NOT own the property. Yes, we retain legal title to it, but that is to perfect our lien interest. Mr. Snyder can confirm that in the real estate records, if he would like.
4) Mr. Snyder brings up strong allegations as to "defamation" of his son's girlfriend, another neighbor. It is accurate that we, my husband, stopped by the bank that his son's girlfriend works at to see why she gave out our personal information for this invoice to be sent to us, instead of anyone else that would really be responsible for it. She was in a meeting, and he spoke with another employee of the bank. That employee checked with the son's girlfriend, who stated that she "showed Mr. Snyder how to look the information up on the GIS website." It should be noted that Mr. Snyder states he knew how to look this up on his own, whereas this is not the same story we heard from the bank employee. If Mr. Snyder would like to get an attorney involved for these "false statements made," he should probably get his story straight with his son's girlfriend as to how he accessed our information.
5) Whether Mr. Snyder received assistance from his son's girlfriend on the matter, how my contract tenants decided to contact Snyder Electric for the services, is of no matter to us. What we are concerned about is whether this bill gets paid, and we will NOT be paying for it.
6) If Mr. Snyder would like to actually prove that we owe the amount in question, we request to see his work order that shows that we, [redacted] and [redacted], ordered the work in question. Our name, our phone number, our information, will not be found on that work order, or in any of his records, because we did not order the service. Mr. Snyder even admits that "Neighbor 1 and Neighbor 2" asked "Neighbor 3" (his son) to call him. If we had called him, we would pay the invoice, but we did not call.
7) Mr. Snyder states that we will be facing "legal action" for our "false statements" to the Revdex.com and the bank. Firstly, our statements to the Revdex.com are not false, they are an exact representation of what occurred, from our perspective. Also, we did not make an accusation at the bank, we made an inquiry as to why the bank employee (his son's girlfriend) would give out our information because we knew our contract tenants did not nor did "Neighbor 2". The only other connection would be his son's girlfriend. She denied it, we did not push it further. She has not, at least not on any request of ours, faced any consequence for our inquiry, and so Mr. Snyder's claim does not meet the legal definition of "defamation of character", though he can certainly pay an attorney to tell him the same thing.
8) Mr. Snyder should also be made aware that attempting to collect on a debt by a party that is not legally obligated on the debt is a violation of the Fair Credit Reporting Act, a federal law. If this charge continues to stand and Mr. Snyder attempts further collection, we will file an additional complaint under the FCRA with the appropriate authorities, and continue to dispute the charges.
In conclusion, we stand by our original request. Mr. [redacted] should find an actual responsible party to pay. (incidentally, Neighbor 1 and Neighbor 2 both agreed that it is Neighbor 2's responsibility, and we delivered the bill to Neighbor 2 to pay, which they may already have done). We also request that Mr. Snyder not contact us further about this matter, beyond responding to this claim with a voided invoice in our name for our records.