We will take care of the customer and make sure everything we promised is fulfilled. I will personally reach out the customer to further explain the process of the TDI buyback and make sure the customer does not have to make double payments. I can be reached at [redacted]@fowlervw.com or office...
number of [redacted]. This seems to be more of a misunderstanding than anything. We ensure our customer's complete satisfaction with the entire process of buying and owning a vehicle. Thank you. [redacted]
Initial Business Response /* (1000, 8, 2015/12/10) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlervw.com
Correctly we are working to correct the situation with the individual who filed the complaint.
Initial Consumer Rebuttal /* (3000,...
11, 2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution has been provided. The new GM of Fowler VW stated he is looking into what can be done.
Final Business Response /* (4000, 13, 2015/12/22) */
Believe we have worked out a resolution.
Final Consumer Response /* (4200, 15, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fowler VW instructed me to file a dispute with the credit bureaus, which I did. Equifax refused the dispute and stated I needed to contact Fowler VW. I relayed this to the GM and am waiting for a response.
We will take care of the customer and make sure everything we promised is fulfilled. I will personally reach out the customer to further explain the process of the TDI buyback and make sure the customer does not have to make double payments. I can be reached at [redacted]@fowlervw.com or office...
number of [redacted]. This seems to be more of a misunderstanding than anything. We ensure our customer's complete satisfaction with the entire process of buying and owning a vehicle. Thank you. [redacted]
Initial Business Response /* (1000, 8, 2015/12/10) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fowlervw.com
Correctly we are working to correct the situation with the individual who filed the complaint.
Initial Consumer Rebuttal /* (3000,...
11, 2015/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution has been provided. The new GM of Fowler VW stated he is looking into what can be done.
Final Business Response /* (4000, 13, 2015/12/22) */
Believe we have worked out a resolution.
Final Consumer Response /* (4200, 15, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fowler VW instructed me to file a dispute with the credit bureaus, which I did. Equifax refused the dispute and stated I needed to contact Fowler VW. I relayed this to the GM and am waiting for a response.