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Snyder's Towing and Auto Sales

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Snyder's Towing and Auto Sales Reviews (1)

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

I have read the complaint on the used 2000 GMC Jimmy that was purchased by [redacted]. We purchased the vehicle at Auto Auction of Great Falls on 4/21/2012 with an odometer reading of 78,471 as shown on the purchase order that is attached. We sold the vehicle with an odometer reading of 78,496 on S/1/2013, which shows there was no tampering of the odometer, most likely at some point the odometer failed and was replaced sometime between 2003 and its arrival at the Auto Auction of Great Falls.

We at Snyder's Towing and Auto Sales Inc. pride ourselves on integrity and customer satisfaction, and run our business based on morals and ethics. We would never tamper with an odometer, or knowingly sell a vehicle with a mileage discrepancy. We were unaware the vehicle had 80,265 reported mileage in 2003, and If we had been we would have returned the vehicle to the auction company. The mileage is not disclosed on the title if the vehicle is older than nine years, and a title transfer takes place without the mileage being reported. This transfer took place twice after 2003, per [redacted]'s statement, but before the vehicle was sold to us at auction as seen on the attached copy of the title.

[redacted] had no contact with any of our staff until approximately March of 2013, when she was unsatisfied with a trade in quote from another dealer. At this point my employee attempted to reach a resolution and asked her to come in and see what other vehicle we could get her into. [redacted] was unwilling to accept any resolution other than for us to purchase the vehicle back at the amount she owed the finance company.

The resolution we could offer would be to give [redacted] $2000.00 in trade in value, four times the other dealers offer, towards the purchase of another vehicle. We hope to be able to reach a mutually acceptable resolution. We truly strive to offer the best customer service, and leave all our customers satisfied with their purchase, and the service they received.

Consumer

Response:

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Business

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Description: Towing - Automotive

Address: 5248 Jackrabbit Ln Ste A, Belgrade, Montana, United States, 59714


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