So Cal Limousine

Review: Nov 18th - Booked 10 passenger limo for Dec 5th at 7:30pm. Paid in FULL.Dec 4th - I called at 5:10pm to confirm my reservation. The owner asks my last name, then says, "yes, you are confirmed for tomorrow night at 7:30pm" then reads my address to me, which I confirm. Dec 5th - The day our reservation is set for. 7:30pm, no limo. 7:46pm still no limo, so I call, no answer. 7:50pm I call again, no answer. My friend calls, no answer, so he leaves a message. I call AGAIN at 7:59 and finally someone picks up and says he got our message and he was so sorry, but the limo driver thought the reservation was for the next day (Dec 6th). I called to confirm the day prior and the owner said everything was set up. Now he is taking no responsibility whatsoever. It is HIS responsibility to make sure HIS drivers know when and where they are supposed to be. He then says, "I already talked to my driver, and thankfully, he has a limo in his driveway, so he's leaving his house now and will be there in 30 minutes. Listen, I won't charge you overtime, and you'll still get your limo." You won't charge me overtime? What overtime? I paid for 6 hours, the limo driver is going to be over an hour late, and the company is acting like they are doing ME a favor by not charging me overtime for them being late?After hanging up, my friends and I decided that we didn't want to wait any longer and risk the driver not showing up at all, so I called back at 8:05pm and cancelled the ride due to this company not holding up their part of the contract which was for a 7:30pm pick up. The owner said he would refund my money, but almost 3 days later and I still have not received any sort of email notification of a refund in process.Desired Settlement: I would like a full refund to my visa.