So Cal Motors

I am rejecting this response because:
This business is very disturbing and scandalous ! The truck as of November 15th is still on her lot Due to advertisement! As are the reviews of many other victims and they too have horror stories!! I have all correspondence with this company attached and ask yourself how you would have perceived this transactionI never said I was stupid enough to purchase anything from a dishonest, advertising, establishment, I seen the truck from a distance and inquired about it, then I really got an up close look at the SPRAY PAINT THEY USED TO COVER THE OBVIOUS RUST, I DON'T WANT HER GAS ,OR ANY, GIFT CARD , I WANT THEM SHUT DOWN,FINED FOR THE MANY OTHER VICTIMS THAT ARE ON THE REVIEWS, ARE WE ALL WRONG? ALL likeTIMS? YES! A gift card or gas money is far from the amount they need to endure for BAD BUSINESS !

Hi ***, This is *** *** from So Cal Motors, we no longer have *** as our employee which is why it took me a bit long to reply to your messagePlease, any further communication refer to the following email: ***@socalmotorscenter.comWith regards to the complaint of Mrs***,
we have directly contacted the consumer to clarify the complaint since we were unaware of any of the detailsOne of the major reasons why her case has taken a bit longer to complete is not due to the So Cal Motors' actionsWe completed her sale as any other, and her sale continued to be pending since she requested the purchase contract to be under her name only to be sent to her banking institution, yet her bank did not approve her on her own., her bank approved her with her husband as a cosigner which resulted in a large discrepancy with the funding processAfter reviewing her complaint we contacted her directly and clarified whatever miscommunication she perceived to have occurredAlong the same lines we are in constant communication with her banking institution, please contact the customer all issues have been resolved it was a misunderstanding on her part.Feel free to reach out to me with any further questions. Kind Regards, *** ***

We have been in business for over 9 years and providing
excellent customer service has and continues to be our main priority we have
always stood behind our product. Throughout the years we have implemented
strategies to improve we know that there are areas that need improvement and
are working to make those improvements. 
Like any other business, especially in the used car business we do have
bad reviews but mainly our reviews are positive from customers that are happy
with our service and product. We have had customer refer family members,
friends and acquaintances. We have returning customers who have bought not only
one but several vehicles from us they return because of our product and our
customer service. As a business we try to accommodate everyone’s needs and we
do our best to provide excellent customer service. However, there are customer
that no matter what we do for one reason or another are not satisfied and
disagree with our business or policies. We do not have a perfect system but we
do try our best to improve and grow as a business.  This Customer was aware that there was an
extra cost for the wheels since day one and even after being insulted by the
customer our employees tried to contact her to explain and resolve this
misunderstanding. We have offered to pay for her gas and have offered an
apology for the misunderstanding there is nothing more our business can do in
this case.

On
October 31, 2016 at 4:25 AM Customer Submitted an online inquiry for our 2015
Ford F350 Super Duty Lariat Turbo Diesel 4WD truck through Car Gurus website where
there is a disclaimer stating the following: PRICE DOES NOT INCLUDE DEALER
INSTALLED OPTIONS OR EQUIPMENT.  That
same date at...

6:13 AM we received a second inquiry from the customer submitted through
True Car website where it clearly stated the following: PRICE DOES NOT INCLUDE
DEALER INSTALLED OPTIONS OR EQUIPMENT. This particular inquiry is given a list
price and a Your True Car Price were some accessories/aftermarket products were
added on a giving a list of some of the accessories and one of the accessories listed
is custom wheels. We also stated the following: Price may exclude tax, title, tags
governmental fees, any emissions testing charges and any finance charges (If
Applicable). At 9:20 am that same day I called customer she didn’t answer, I
left a voicemail, and sent her two emails which she opened and reviewed I also
sent her a request asking her for permission to allow us to text her. Minutes
later customer opted in giving us permission to send her text messages. I sent
the customer the Following text message, “Hello we received your inquiry for our 2015 Ford F350 and I would
like to answer any questions you may have or schedule you a test drive. Customer responded with the following text,”
We wanted to know if available? If tires and wheels are uncle. Included lol” my
response was the following “the truck is available the tires and wheels come at
an additional cost they are aftermarket products” customer responded “I'm not
interested in doing business with that being known as what else is false
advertisement”. After receiving the customers text, we didn’t contact her again
respecting her wishes. On
November 3rd at 12:34 AM 3 days after our text conversation I
received the following email from customer, “If
the tires and wheels advertised in these trucks are actually the ones I receive
for the truck I will be there first thing in am, if not then I must go
elsewhere for my purchase. please let me know asap”. At 11:29 AM that same day,
I responded with the following email, “Yes they are the ones on the truck right
now and we wouldn’t change them the ones you see on the picture are the ones
that are on the truck if you like I can send you a picture of it as it is at
the moment,” knowing that a few days back I had told customer they come at an
extra cost. I sent customer pictures of the wheels to verify that the wheels on
the truck where the same ones she saw on the add online and the ones she saw
when she came to see the truck after hours. On November 4th customer called me
asking me how negotiable the price was I told customer my finance department
was open to negotiate with serious buyers in person. Customer said she
understood and that depending on traffic she would come in that same day or the
following day because she lived far. Customer came in that same day and was
helped by one of our sales representative, I had already gone home for the day.          The following
day I had an email from customer sent November 4th at 8:44 PM accusing me of
lying to her. I responded to her email at 9:08 AM apologizing for the confusion
but I never lied to her I knew she was coming from far in that email I offered
to pay for her gas out of my own money I never heard back from customer. Customer
states on her complaint that the truck was in bad shape she calls it “rusted
auction bought truck”. I have an email from customer that she sent me on
November 3rd at 11:53 AM, where she states the following “I spoke with
security guy as well and was impressed by the overall look” Customer had come
before to see the truck after hours she spoke to our security guard and she
came back a second time with all the intention to buy the truck. I can assure
you this truck does not have a Kelley blue book value of $34,000. Customer
wants reimbursement for gas money which I offered to pay and never heard back
from her. The $100.00-dollar gift card she wants and we do advertise for she cannot
redeem it because customer never purchase a car from us. Redemption
Instructions State the following “Earn a $100.00 Visa Gift Card with used
vehicle purchase at So Cal Motor.  On her
Complaint it stated Purchase Price: $57,999 Disputed Amount: $23,000 customer
never purchase a vehicle from us and if she’s stating a purchase amount I want
to see a signed contract between customer and So Cal Motors and I want to know
where did got that Price from. Customer is disputing an amount that she never
paid and she is stating that she bought a car from us and that we charged her
an outrageous price of $57,999 this is defamation of character which is libel
and slander towards our business.  I have every email mention above and the text message conversation plus the online inquiries she did and  I have the truck she is talking about sitting in my lot right now I have attached copies of all this documents thank you.[redacted] Internet Department Manager So Cal Motors ###-###-#### Office
###-###-####  Mobile

Initial Business Response /* (1000, 5, 2015/11/14) */
customers purchased vehicle on 10/31/15, as stated and chose NOT to purchase contract cancellation option, which is only valid for 48 hours. several days later, customer contacted us requesting to return the vehicle, but did not say why. we...

advised her we are unable to do so, because customers took possession of the vehicle on the day of the sale and did not purchase contract cancellation option. several days after purchase, customer came in and spoke with management about issues the car was having. we advised customer that her car has a 30 day or 1,000 mile powertrain warranty and we would be happy to inspect and repair anything that was covered under warranty. with her permission, our mechanic then inspected and test drove the vehicle and found that replacement of rotors and brakes (a normal wear and tear item on a used vehicle) could be the cause of the customer's complaints. customer refused to allow us to make necessary repairs and left the vehicle here at the dealer without our consent. we are happy to make necessary repairs to the vehicle which are safety or powertrain related.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So Cal Motors sold us a car that already had issues that is unacceptable. The issues should have been reviewed with us before purchasing. I feel the delearship knew about it, but did not disclose the issues with us. I don't have trust in this delearship especially after reviewing other customers complaints.
Final Business Response /* (4000, 9, 2015/11/17) */
Necessary repairs have been made to customer's vehicle since it was dropped off. the car is in perfect working order and safe to drive, without question. customer may come pick up the vehicle she purchased at any time during normal business hours. The only other resolution to be offered is if customer is not satisfied with her purchase, as a courtesy, we are willing to allow her to choose another vehicle here to switch to. no other resolutions will be offered. we have been more than accommodating to this customer thus far.
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let my attorney deal with this.