So Ill, Inc.

Complaint: ***
The business has refunded me for the second pair of shoes, however, I am rejecting this responseThe fact that they were only willing to bend a knee after submitting a complaint to the Revdex.com shows they truly don't care about customer serviceHere is my reasoning for rejecting the response. I pointed out their misleading return policyNotice the title above the questions says Exchange/Return PolicyThe question I clicked in the screenshot titled 'What is your return policy on the shoes?' answers with the following when clicked: "Shoes MUST be in unused, like new condition, with all the original packagingIf we receive your shoes in unsatisfactory condition, we will send them back to you." This leads me and any other customer to believe they can be returnedIt does not mention store credit is given until you click deeper in the navigationAs I mentioned to them, anything payment related needs to be addressed in the same answer or redirected in the HTML code on their webpage to any supplemental information. After I filed my complaint with The Revdex.com, they change their website policy without even acknowledging it was misleadingBy changing this, they understand that this could happen again, yet they replied back to the Revdex.com response with an updated policyI want the business to admit their fault in order to resolve this caseI have attached screenshots of their policy before and after I made my complaint with the Revdex.comThey only offered to refund my money if I took down my negative review of them which only pointed out their misleading policyThe fact that they changed it without telling me or acknowledging it was misleading and still requesting my review be taken down is ridiculousMy review is staying because it's the truthAnd the business need to acknowledge that.No further response is needed from meThe business needs to admit fault.
Sincerely,
*** ***

Attm Revdex.com, Regarding the dispute with *** ***:We've complied with our customer ***'s request of a refund, something that is clearly stated in our exchange policy cited on our site when he ordered that we don't usually offer. The below two screen shots are from our *** account that detail the refunds, day, and refund notification. The funds have been taken out of our payout. I'm still waiting to hear back from ***. Also attached are screen shots and a below link regarding out refund policy. ***Let me know if you need anything else from me

It's true that we modified our FAQ page to make it more clear for customers in the future but we did not add or edit the actual policy or add langue. All of the necessary info regarding refunds and exchanges was available at time of [redacted]'s purchase!  We have the history to prove that.Also, [redacted] agreed to revoke the Revdex.com compliant and full his poor facebook review after I gave him a refund. He's breaking his promise. Below is our exchange:We are a small business and keep our word. Hope this is clear.

We are coming to a resolution currently. On our website in the FAQ section it states no refunds. There is a section that states we will take products back, but what we do is exchange them. I offered Mr. [redacted] an exchange to the size that fit him. We sent him free return label. I politely declined...

the refund as I stated it is clearly on our website that we do not offer that option. We are a smaller business and do not operate like larger businesses that do offer refunds. He then sent a really bad Facebook post and contacted the Revdex.com. I contacted Mr. [redacted] and offered a refund if he take the Facebook and Revdex.com posts off. The refund should have been cleared by now.