It's true that we modified our FAQ page to make it more clear for customers in the future but we did not add or edit the actual policy or add langueAll of the necessary info regarding refunds and exchanges was available at time of [redacted] 's purchase! We have the history to prove that.Also, [redacted] agreed to revoke the Revdex.com compliant and full his poor facebook review after I gave him a refundHe's breaking his promiseBelow is our exchange:We are a small business and keep our wordHope this is clear
We are coming to a resolution currentlyOn our website in the FAQ section it states no refundsThere is a section that states we will take products back, but what we do is exchange themI offered Mr [redacted] an exchange to the size that fit himWe sent him free return labelI politely declined the refund as I stated it is clearly on our website that we do not offer that optionWe are a smaller business and do not operate like larger businesses that do offer refundsHe then sent a really bad Facebook post and contacted the Revdex.comI contacted Mr [redacted] and offered a refund if he take the Facebook and Revdex.com posts offThe refund should have been cleared by now
It's true that we modified our FAQ page to make it more clear for customers in the future but we did not add or edit the actual policy or add langueAll of the necessary info regarding refunds and exchanges was available at time of [redacted] 's purchase! We have the history to prove that.Also, [redacted] agreed to revoke the Revdex.com compliant and full his poor facebook review after I gave him a refundHe's breaking his promiseBelow is our exchange:We are a small business and keep our wordHope this is clear
We are coming to a resolution currentlyOn our website in the FAQ section it states no refundsThere is a section that states we will take products back, but what we do is exchange themI offered Mr [redacted] an exchange to the size that fit himWe sent him free return labelI politely declined the refund as I stated it is clearly on our website that we do not offer that optionWe are a smaller business and do not operate like larger businesses that do offer refundsHe then sent a really bad Facebook post and contacted the Revdex.comI contacted Mr [redacted] and offered a refund if he take the Facebook and Revdex.com posts offThe refund should have been cleared by now