Soap & Suds

One of the items was backordered at the factory and we missed the notice and apologized for thatOnce the customer received the parts they complained that they did not workThe customer failed to purchase a power cord sold separatelyWe explained thisCustomer insists that the control panel is
faulty because the blower does not shut offWe explained that it is another part (snap switch) that turns off the blower when it is coldCustomer was given a full refund and the manufacturers phone number in case I didn't explain the issue correctlyI have never spoken to ***, we had an email exchangeSometimes email is less personal and can come off as rudeI don't see anything rude in any of the emailsNothing impolite, disrespectful, or ill-manneredI've been doing this for over years with very few unsatisfied customers