Soapy Joe's Car Wash & Auto Detailing

I worked with the vendor in the complaint on yesterday (10/7/14) to resolve the issue
Thank you very much,
***i *** |*** *** *** *** *** *** *** ***
*** *** *** *** *** *** ** *** *** ***
***
AKA
*** *** ***
I worked with the vendor in the complaint on yesterday (10/7/14) to resolve the issue
Thank you very much,
***i *** |SrAccounting Technician|San Diego Mesa College| Accounting Office
Mesa College Drive, I4-106|San Diego, CA 92111-4998|(: 619-388-2704 |7: 619-388-2821|*n***@sdccd.edu
AKA
Sharon Nicole ***

Mr*** visited our location at Sweetwater Rd in his modified 1970’s Dodge Ramcharger. He requested an interior and exterior detail of his vehicle to be hand washed since he did not have the convertible top affixed to it. We moved the vehicle to the hand washing station and
proceeded to clean the exterior of the vehicleAfter completing the cleaning of the exterior our employee tried to start the vehicle via the aftermarket push button starting switch, that we were told to useThe switch was improperly wired with no fuses or relays and it had failedSince safety was not taken into consideration by whomever wired and installed the aftermarket switch for Mr*** it, it resulted in his vehicle continuously trying to start and ended with the vehicle backfiring raw fuel through the top of the engineIf the vehicle would have had a breather element or housing, like is affixed from the factory, the fuel and backfire would have been contained into this areaHowever, that was not the caseThe backfire ignited the raw fuel and there was a short and small fire that resulted in damage to Mr***’s hoodOur staff took every precaution possible to avoid any issues as this vehicleNot only had this been a safety issue for our staff, the vehicle was within close proximity to our multiple fuel pumps on site which would have resulted in catastrophic lossWe opened the hood, smothered the flame, sprayed water into the engine compartment to avoid any additional flare ups and unwired the ignition switch to ensure nobody else could be potentially injured Our Operations Manager, *** ***, personally called Mr*** to inform him of the incidentUpon his arrival on site he was immediately refunded the money he had paid for the services, since they were not able to be completedAfter a lengthy discussion and conversation with Mr*** the day of the issue, he was informed multiple times that we would not accept any liability in this, as the issue was created by multiple faulty alterations to his vehicleOur liable board posted at our sites reads, "Car wash is not responsible for damage due to vehicles altered from factory construction". Mr*** was not accepting of the decision and asked his insurance company to contact usAt which time *** explained the same information to his insurer, that since we had only done as instructed by Mr*** and had no negligence that we would deny his claim for repair*** personally visited with Mr*** multiple times and told him that the fault of the damage was whomever wired his vehicle incorrectly. Since we had not performed any mechanical repairs or modifications to his vehicle, that we would continue to decline fault for his vehicle repairsIn a sign of good faith and customer service, *** extended an offer to provide him with a limited amount of complimentary washes, to keep him as a customerAt which time Mr*** refused. We have gone above and beyond our abilities to try and satisfy Mr***’s concernsWe simply cannot accept the liability for the damages caused to his vehicle due to improper safety equipment not being installed. Thank you, --*** ***Controller