Soapy Joe's Oceanside Inc

The customer's claim has been denied after further investigation. The customer may reach out to our District Manager, [redacted], to review camera footage and Soapy Joe's Liabliity Poster.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is entirely false. There was no previous crack. The blowers blew off the mirror AND cracked the housing. They never said this to me. I pointed it out to the employee who took the incident report.Their response to me was that their policy didn't cover mirrors and even if it did, they don't cover anything on cars over 5 years old. They said it was posted at the entrance to the car wash but, at that point, there are many cars behind you waiting to get in and the attendant is asking you dozens of questions so even if it really is posted, there's no time to read it and you can't get out of line without going through the wash anyway.Customers don't expect their machinery to damage their car or they wouldn't go to the car wash in the first place.
Regards,
[redacted]

Revdex.com, I have attached the correspondence with the customer [redacted]. He was refunded the full amount of $105 for the charges for one account that was not cancelled, the customer requested a cancellation fro 2/3 memberships.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with the manager today and we have worked out that I will get the part number from Honda by Friday and he will coordinate ordering the part. He was very helpful and kind which I appreciate. I only received one call/voicemail by the way.I will close this complaint as accepted once the work is complete.Regards,
[redacted]

Soapy Joes was very helpful and resolved the situation quickly once they realized the administrative error. They refunded the difference and was apologetic. I am glad they were so helpful and able to resolve this. Thank you.

Hello, thank you for the response. Adam at Oceanside will ensure your vehicle is taken care of as soon as possible. We are looking forward to you removing your complaint from the Revdex.com. Regards, [redacted]Customer Service Support Manager

The customer [redacted] visted our Oceanside location on 8/19/2017 at about 450PM. When going through the tunnel, they blowers blew the side view mirror off. After further investigation the claim was denied due to prior damage on the mirror (pre-existing crack on passanger side view mirror)...

prior to the Ms. [redacted] entering the tunnel and the age of the vehicle (2003 Volkswagon Beetle). Per our liability poster, our car wash is not responsible for loose equipment, trim, molding, emblems, wheel covers, center caps, or mirrors that come off upon contact with the equipment nor any vehicles older than 5 years. Soapy Joe's has a liability poster posted at every Soapy Joe's locations for customers to view prior to entering the tunnel. I have attached the customers incident report and image of the vehicle prior to entering the tunnel which shows previous damage that did not occur in our car wash tunnel.  [redacted]Customer Service Support Manager Soapy Joe’s, Inc. [redacted] x214 office[redacted] faxa[redacted]@soapyjoescw.comsoapyjoescarwash.com